Lobby

Reviews of Hilton Garden Inn Kitchener/Cambridge

3 out of 5
Hilton Garden Inn Kitchener/Cambridge
746 Old Hespeler Rd, Cambridge, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 407 out of 1001 reviews" "
Rating 8 - Good. 390 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff that checked us in was extremely helpful making us feel welcome, the other front desk staff could be a bit more cheerful I feel. Our housekeeper was amazing, cheerful and made us feel extremely welcome and important to the hotel, very helpful and quick to be sure our needs were met. Our waitress for the night of the 20th she was amazing she really made our trip amazing, dinner was so much better with her service. She was so kind patient and understanding. My youngest daughter absolutely adored her, she was still talking about her the next day and on the ride home. We will for sure be returning for another visit.
Response from HGI Team on Mar 22, 2024
Thank you for your kind review. We love reading about how our staff made a difference in our guests stay. We believe we have the best staff and will be sure to share your comments with them. Recognizing staff for their service and hard work is important to us. Thank you for sharing your experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Team on Mar 23, 2024
We appreciate you taking the time to let us know how your stay was. We are so glad to receive a 5 out of 5 review.

10/10 Excellent

Donald, Wellesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was enviting and the staff were great. Any issue was immediately dealt with. The Hilton Gardens is well maintained and looked after. The rooms are well maintained comfortable! Overall our visit was wonderful.
Stayed 2 nights in Mar 2024
Response from HGI Team on Mar 22, 2024
Thank you for your thorough review of the hotel. Great service with a well maintained hotel is a recipe for happy guests. Thank you for sharing your experience. We appreciate your feedback.

8/10 Good

Peter

Stayed 1 night in Feb 2024

10/10 Excellent

Jodi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here Great staffing at front desk ! Nice accommodation and very comfy bed!!
Stayed 2 nights in Mar 2024
Response from HGI Team on Mar 8, 2024
We agree with you - we have the best staff around! Glad to hear you found the hotel to be comfy and a great place to stay. Your feedback is greatly appreciated.

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Pool is a little small, but everything else was good.
Stayed 1 night in Mar 2024
Response from HGI Team on Mar 8, 2024
Thank you for your review and comments. Sounds like you had a great time during your stay! Guest satisfaction is very important to us.

10/10 Excellent

Denise

Stayed 1 night in Mar 2024
Response from HGI Team on Mar 23, 2024
Thank you for your review. We appreciate your feedback.

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby seating were dirty with stained seats, and the rooms had stained countertops and tables. Would not recommend it for a Hilton chain, there is no pride or care demonstrated in the upkeep of their hotel.
Stayed 1 night in Feb 2024
Response from HGI Team on Mar 2, 2024
Thank you for your review. We will certainly look into your claims and address the stains. Upkeep is important so thank you for bringing this to our attention. Thank you for sharing.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Team on Mar 1, 2024
Thank you for your review. We are glad to know had a good stay with us. We always appreciate your feedback.

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made our anniversary extra special with beautiful rose petals on the bed and a card signed by the staff. Thank you!!!
Stayed 1 night in Feb 2024
Response from HGI Team on Feb 19, 2024
Thank you for your comments. We truly hope you had a great stay celebrating your anniversary with us.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient check in. Rooms were clean and we couldn’t beat the location. Will definitely stay again soon.
Stayed 2 nights in Feb 2024
Response from HGI Team on Feb 19, 2024
Thank you for your review and comments. Our hotel offers a great location and we are so glad you noticed the cleanliness upkeep of the hotel. We appreciate you noticing.

10/10 Excellent

Shawna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HGI Team on Feb 12, 2024
Thank you for taking the time to complete a survey regarding your experience at the Hilton Garden Inn Cambridge. We are absolutely thrilled to receive your glowing review. Much appreciated.

2/10 Terrible

Alex

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Things were stolen from my room.
Stayed 1 night in Feb 2024
Response from HGI Team on Feb 4, 2024
We have been informed of your situation and have reached out directly to review the situation.

10/10 Excellent

Stephanie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful greeting by front desk staff. A lot of options for guests in lobby- convenience store, bar, in room dining . Room met what expected.
Stayed 1 night in Feb 2024
Response from HGI Staff on Feb 5, 2024
Thank you for your thorough review of the hotel during your recent stay. We are pleased to hear the hotel met your expectations and that you found the hotel staff friendly. The hotel has something to offer every traveller.

10/10 Excellent

ERIK

Stayed 1 night in Jan 2024
Response from HGI Team on Mar 22, 2024
Thank you for the 5 out of 5 review. So glad you had an excellent stay.

8/10 Good

Fabian Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was as expected, Friendly staff
Stayed 1 night in Jan 2024
Response from HGI Team on Jan 27, 2024
Thank you for your review. Glad to hear your stay was as expected and noticed we have the friendliest staff. We totally agree with you.

6/10 Okay

Ashley

Does not offer free wifi, rooms are
Stayed 1 night in Jan 2024
Response from HGI Team on Jan 21, 2024
Thank you for your review. The hotel absolutely offers complimentary wifi. It states it on our website, inside your key packet provide details on how to login as well as it is mentioned at check in. Should you ever have questions, please reach out to the front desk and they are always ready to help and answer questions.

10/10 Excellent

rebecca

Stayed 1 night in Jan 2024
Response from HGI Team on Jan 19, 2024
Thank you for the excellent review of the hotel. Sounds like you had a great stay from start to finish.

8/10 Good

Erin

Traveled with family
No heat in pool
Stayed 1 night in Jan 2024
Response from HGI Team on Jan 15, 2024
Thank you for your feedback. Regulating the pool can be difficult. With busy team weekends the water is constantly being topped up. We will continue to monitor the temperature to ensure it stays warm.

8/10 Good

Lise

Stayed 1 night in Jan 2024
Response from HGI Team on Feb 2, 2024
Thank you for your review. We always appreciate and welcome feedback.

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to shopping and dining options
Stayed 1 night in Dec 2023
Response from HGI Team on Jan 3, 2024
Thank you for your review. We have the best location in town!

10/10 Excellent

Doug

Stayed 1 night in Dec 2023
Response from HGI Team on Jan 8, 2024
Thank you for taking the time to complete the survey. We appreciate your business and learning about your experience at the hotel.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HGI Team on Dec 31, 2023
Thank you for your review of the hotel from your recent stay. We are glad to hear you had a good stay with us.

8/10 Good

Brian

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from HGI Team on Dec 16, 2023
Thank you for your response about your recent stay. A good stay is important but a great stay is what we strive to deliver.

6/10 Okay

Cathy

Stayed 1 night in Dec 2023
Response from HGI Team on Dec 12, 2023
Thank you for taking the time to complete the survey. We appreciate any and all feedback.

8/10 Good

Lorraine

Traveled with partner
Liked: Amenities
It was great except I kept getting messages / emails to check in and get a digital key which I was told at check in can't happen since I booked via expedia
Stayed 1 night in Dec 2023
Response from HGI Team on Dec 12, 2023
Thank you for your comments. While the system isn't perfect, the emails are auto generated to let you know the benefits of being a Hilton Honors member. Booking through Expedia does not recognize you as a Hilton Honors member.

10/10 Excellent

Bianca

Stayed 1 night in Nov 2023
Response from HGI Team on Dec 12, 2023
Thank you for your glowing review about your recent stay at the hotel. Please come again, we look forward to seeing you.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 30, 2023
Thank you for your review. We will continue to work hard to earn top reviews!

6/10 Okay

Roger

Traveled with family
No comment
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 30, 2023
Thank you for providing a review of your recent stay. We always appreciate feedback.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently right off the 401. Lots of shopping and food options nearby. Room was spacious and bed was SO comfortable. The breakfast buffet was delicious. Will definitely have it again next time I stay.
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 25, 2023
Thank you for noticing all the aspects that make staying at the Hilton Garden Inn Cambridge so great. Great location, great rooms, great food…10 out of 10!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful.
Stayed 2 nights in Nov 2023
Response from HGI Team on Nov 23, 2023
Thank you for your review. Glad to hear you had a good stay with us.

6/10 Okay

AMANDA

Traveled with family
Rooms are very small.
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 21, 2023
Thank you for your review. Room size varies depending on the room type booked. Perhaps stay in one of our suites on your return visit at these rooms are larger and offer a more spacious setting.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service
Friendly and efficient staff. Spacious and clean room.
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 18, 2023
Thank you for taking the time to send us a review from your recent stay with us. So glad to hear you had a terrific stay.

10/10 Excellent

Gunjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HGI Team on Nov 17, 2023
A 10 out of 10 review is amazing! We love hearing great feedback about our hotel and staff.

6/10 Okay

Brandon

Stayed 1 night in Nov 2023
Response from HGI Team on Nov 15, 2023
Thank you for your review. It seems we didn't meet all the needs of your stay. Our goal is to always wow our guests but we fell short this time. We will review your stay and see where we could have done better to earn a top review.

10/10 Excellent

caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from HGI Team on Nov 14, 2023
Thank you for the 10 out of 10 review. It seems you were happy with every aspect of your stay from check in to departure.

6/10 Okay

Jagger

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We enjoyed the overall stay but the bathroom was clearly not cleaned and there were condoms in our tv stand
Stayed 2 nights in Nov 2023
Response from HGI Team on Nov 14, 2023
Thank you for letting us know your concerns regarding your recent stay. We will review your comments with staff to make sure areas are thoroughly cleaned. We can learn from this.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 13, 2023
Thank you for your kind review of the hotel. We are so grateful for the 5 out of 5 rating.

4/10 Poor

shelley, fort erie

Stayed 1 night in Oct 2023
Response from HGI Team on Nov 12, 2023
Thank you for your response to let us know how your recent stay was. Your feedback helps us improve and grow.

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 22, 2023
Thank you for your high praise. So glad you had an amazing stay with us.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 ice maker were not working
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 16, 2023
Thank you for your review. We are getting out ice machines serviced. Your feedback is always appreciated.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice ans easy off the highway. lots of space in the rooms. great shower.
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 16, 2023
Thank you for your review. Our rooms are spacious and we are conveniently located off hwy 401 and Hespeler road with easy on and off access.

8/10 Good

Francesco

Stayed 2 nights in Oct 2023
Response from HGI Team on Nov 12, 2023
Thank you for your response. We appreciate your feedback.

8/10 Good

Hannah

Stayed 1 night in Sep 2023
Response from HGI Team on Oct 22, 2023
Thank you for your review. We appreciate your responses.

10/10 Excellent

Car Syvill

Stayed 4 nights in Sep 2023
Response from HGI Team on Oct 16, 2023
Thank you fir your kind review of the hotel. We appreciate the 5 out of 5 rating!

6/10 Okay

Kenneth, Comox

Liked: Staff & service
Disliked: Property conditions & facilities
Property is tired and worn. Not to standard of other Hilton Garden Inn properties. Staff was excellent. Room generally clean but sink tap leaks and the shower valve does not completely turn off the water. This was Room 411. A little maintenance please ... At in excess of $230 per night, the rate is high for a property that needs a refurb to get it up to Conrad Hilton property standards.
Stayed 3 nights in Sep 2023
Response from HGI Team on Sep 25, 2023
Thank you fir your comments. It seems we need to detail this room as a few issues have been identified. We appreciate your feedback and thank you for bringing to our attention.

4/10 Poor

Mai

Traveled with family
Disliked: Cleanliness
The sun hit my room very early because the window curtains and shades were very light and not sun blocking type
Stayed 2 nights in Sep 2023
Response from HGI Team on Sep 25, 2023
Thank you for your comments. It seems you had issues with the scrolling blackout curtains, we will check the room to see if there was problems as our room get quite dark when the black out blinds are cranked down. Thank you for identifying a possible issue, we will check it out.

10/10 Excellent

Vincent

Stayed 1 night in Sep 2023
Response from HGI Team on Sep 23, 2023
Thank you for your positive review of the hotel. A 10 out of 10 is what we strive for.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
every thing was good i will be back in the future
Stayed 1 night in Sep 2023
Response from HGI Team on Sep 13, 2023
Thank you for your review. We look forward to welcoming you back to the hotel on your next stay.

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2023
Response from HGI Team on Sep 10, 2023
Thank you for your excellent review. So glad to hear your stay was excellent!