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Reviews of Holiday Inn Express & Suites - Guelph, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites - Guelph, an IHG Hotel
540 Silvercreek Parkway North, Guelph, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 183 out of 474 reviews" "
Rating 8 - Good. 194 out of 474 reviews" "
Rating 6 - Okay. 49 out of 474 reviews" "
Rating 4 - Poor. 19 out of 474 reviews" "
Rating 2 - Terrible. 29 out of 474 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Stayed 1 night in Nov 2022

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean rooms.
Stayed 1 night in Nov 2022

2/10 Terrible

Paul, Ottawa

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Branson

Stayed 1 night in Oct 2022

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is no longer a hotel
This is not an active hotel. Remove from site. I booked this hotel online. A couple hours before check-in time, I received a phone call - said from hotel, asked what time I was checking in, was very sketch, then said they had a flood at hotel and so were sending me elsewhere - ended up staying at Hampton Inn down the road. So before heading to Hampton, I drove to this hotel to see what was up. Looks kind of run down, no cars in parking, homeless guy out front. I start talking to him and he tells me the place is a shelter for homeless now, no longer run as a hotel! Why do they still have it on hotel sites for booking???
Stayed 1 night in Sep 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got transfered to Fairfield Inn due to flood problem at Holiday Inn Express, but overall good. An issue with toilet not filling tank, had to close and open manual valve to make it work
Stayed 1 night in Aug 2022

10/10 Excellent

rodney

Stayed 1 night in Aug 2022

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Suzanne

Traveled with family
We ended up staying at the Hampton Inn and suites which was great as they phones us from the Holiday inn on the way to Guelph to say they had water damage to our room and had to relocate us
Stayed 1 night in Jul 2022

10/10 Excellent

Janine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The hotel and staff were very professional and courteous.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not accept guests. Is now a homeless shelter. We were placed at another hotel nearby but this one should not be on Expedia
Stayed 1 night in Jul 2022

2/10 Terrible

Dina

Business traveler
Was moved to another hotel without notification
My reservation was transferred to another hotel without proper notification. Not impressed to say the least.
Stayed 1 night in Jul 2022

2/10 Terrible

Tatum

Stayed 2 nights in Jun 2022

8/10 Good

Christiano

Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, other than a minor maintenance issue involving the A/C. Issue didn't disrupt my stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

Dino

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
You can always tell the difference when you stay at a first class property.
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately we were able to book this hotel without any notification that it has been transformed into a shelter. We were not made aware until arrived and one of the shelter staff informed us. We were then told to go to the Hampton Inn and suites, which did not have a room for us. Finally we were transferred to a room across town and made it into bed after midnight. Not an acceptable experience.
Stayed 1 night in May 2022

10/10 Excellent

Andre

Stayed 1 night in May 2022

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service
Get ready to pay a lot for not much.
The check in employee was, dismissive, rude and unhelpful when we couldn't find any handicapped parking for my husband. She thought "maybe" if we walked around the back there might be more spots. Lots and lots of "member parking", however. Our reservation was changed to Hilton Hampton Suites because of renovations happening at Holiday Inn and we were to get a comparable room. It was dingy. The bathroom had no fan and was awfully tiny, awful bathtub for a very tiny person only, beds incredibly soft (that's good for some, I guess). For $350 for a night, we got not much, poor service.
Stayed 1 night in Apr 2022

4/10 Poor

Leigh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room at the Holiday Inn - Guelph and arrived to the hotel feeling very uncomfortable and unsafe. There were several groups of “shady” looking people in the parking lot and others in front of the building were smoking drugs. The lobby was dirty and looked like it was non-operationable. I was greeted by 2 friendly volunteers that asked if they could help me and I told them I wanted to check-in (although at this point I was really wanting to turn around and leave and find another place to stay). They said this hotel is a homeless shelter and all customer Holiday Inn reservations are being honored at the Hampton Inn and Suites a few kms away. So I walked quickly back to my car and drove to the Hampton Inn and Suites. It took a while for the nice lady to find my reservation but I was relieved when she finally did. Nice room, comfortable bed and an awesome hot breakfast. But this review is not for Hampton Inn and Suites - it’s for the Holiday Inn. Why are you accepting reservations and then redirecting people? Why make me walk through that “shady” parking lot and into the homeless shelter lobby?
Stayed 1 night in Mar 2022

2/10 Terrible

John

Stayed 1 night in Mar 2022

10/10 Excellent

zhou

Stayed 2 nights in Jan 2022

10/10 Excellent

Marco

Stayed 1 night in Dec 2021

10/10 Excellent

Paula Cypas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn ended up having a maintenance issue with our room several hours before our check-in time. They called and rebooked us with plenty of advance notice at the nearby Hampton. The young man at the front desk was so welcoming to our family. We had a great stay and felt well taken care of.
Stayed 1 night in Nov 2021

2/10 Terrible

amanda

Stayed 1 night in Oct 2021

8/10 Good

EDMUND

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay.
Hotel and staff were great. Rooms clean and fresh.
Stayed 2 nights in Aug 2021

10/10 Excellent

Sunil Aruna Shanthe

Stayed 1 night in Aug 2021

2/10 Terrible

Mary

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jun 2021

8/10 Good

GIUSEPPE, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that it was close to our relatives.
Stayed 1 night in Jan 2021

6/10 Okay

Marcel

Business traveler
Disliked: Staff & service
Stayed 1 night in Jan 2021

2/10 Terrible

Suzie

Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsatisfied with my stay. It was not very clean. Mirrors were so dirty. Headboard had splash marks of something on it!! Stains on towels and sheets. We had the executive suite and it was not what we wanted. No jacuzzi tub it was an air tub which are not the same. Got called at 9 pm to go and fix something on the bill. Just not a good experience at all.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed 1 night in Dec 2020

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very safe... very clean, reception was very friendly. Thank you!
Stayed 1 night in Aug 2020

4/10 Poor

Spencer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hold
Hair in are tube
Lest over drink in are bar fridge
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Michelle on Mar 26, 2020
Thank you for this 4 star review. We hope you enjoyed your accommodations, and had a wonderful time when you stayed with us. We look forward to seeing you once again!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t anything special. Clean. Small pool. No great view from our room but we weren’t expecting that. Room was very hot. The staff tried to fix it. But couldn’t. Hotel was booked so we couldn’t get another room.
Stayed 3 nights in Mar 2020
Response from Michelle on Mar 10, 2020
Thank you for leaving this 4 star review! We're sorry to hear that we weren't able to fix the heating issue within your room during your stay. We have since passed it along to our maintenance crew, to make sure this isn't a further issue. We do hope to give you a better stay next time you come to Guelph!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Michelle on Mar 4, 2020
Thank you for the 10/10 review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay, the gentleman at the front desk was very friendly and accommodating. The hotel room was clean and just as we expected it to be. Overall a great stay!
Stayed 1 night in Feb 2020
Response from Michelle on Mar 3, 2020
Thank you for leaving a 4 star review! We're glad to hear you enjoyed your accommodations, and found our staff to be friendly and accommodating. We do hope to see you on your travels when you come back to Guelph.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, they had super friendly staff. It was very clean.
Stayed 1 night in Feb 2020
Response from Michelle on Feb 25, 2020
Thank you for taking the time to write a review of your recent stay with us. We are happy you were pleased with our accommodations and found our staff friendly and helpful! Thank you again for the kind words. We hope to see you the next time you visit.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
There was no bathtub in our room. We also had to move to another hotel.
Stayed 1 night in Feb 2020
Response from Michelle on Feb 18, 2020
Thank you for leaving this review. We have gone back to our staff to ensure that all feedback is taken seriously. We do always want our guests to enjoy their stay. We sincerely hope to see you again to make your next stay amazing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Michelle on Feb 12, 2020
Thank you for the 4 star review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful service! Our room was immaculate and quiet. The pool and spa area was very enjoyable...we had it to ourselves. Bed was very compfortable. Want to return just for fun! Thanks so much😊👍
Stayed 1 night in Feb 2020
Response from Michelle on Feb 4, 2020
Thank you very much for your comments. It truly gives us a sense of pride and accomplishment to have the opportunity to serve someone as humble as you. We strive every day to ensure we exceed guest expectations. It would be our pleasure to serve you again in the future.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No blinds
I will first say that the receptionist was a very nice person and tried his best to accommodate. The room was basic but facing the street on the second floor. The first thing I did when I got to the room was to shut the black out blinds when I realized the black out blinds did not shut and were just stylistic. The only thing that shut was the sheer blinds. Obviously as this was facing the street it let light in and I wasn’t able to change unless going to the washroom. I asked to be changed rooms and the receptionist had looked in several rooms but had confirmed that the blinds did not shut in any rooms. I had a horrible night sleep which was not what I had wanted sleeping in a hotel for one night for business.
Stayed 1 night in Jan 2020
Response from Michelle on Feb 4, 2020
Thank you for leaving a review. We're sorry to hear you had such issue with the blinds! They should have bee in behind the sheer curtains. We have made sure to let maintenance know about this issue, and it will be fixed as soon as possible. Thank you again for staying with us, and we do hope to leave a better impression on you the next time you stay with us!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Michelle on Jan 30, 2020
Thank you for the 10/10 review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Shower in the accessible room was awkwardly laid out. If I sat on the bench I couldn’t reach the shower head or faucet. I had to use my own bench. Poor design.
Stayed 1 night in Jan 2020
Response from Michelle on Jan 30, 2020
Thank you for the 4 star review! We have mentioned to the maintenance staff the layout of the accessible room, to ensure changes can be made. We do hope you enjoyed your stay, and we look forward to seeing you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Michelle on Jan 23, 2020
Thank you for this 4 star review. We're glad to see you enjoyed your stay. If you have any feedback that we might improve others experiences, we would love to hear from you. We look forward to seeing you again!

6/10 Okay

Nichole

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room smelt
My room was located by the pool so my room smelt like chlorine and it gave me a headache. There was also ants in the bathrooms. The bed was comfortable though. i just wouldn’t stay in that specific room again. I didn’t complain because it was already pretty late.
Stayed 1 night in Dec 2019
Response from Michelle on Jan 4, 2020
Thank you for leaving this review. We have since gone to let our housekeepers of the situation, and have spoken with our maintenance team to make sure that this situation doesn't occur again. We do hope to see you again.