Lobby

Reviews of DoubleTree by Hilton Kitchener

4 out of 5
DoubleTree by Hilton Kitchener
30 Fairway Rd S, Kitchener, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 140 out of 287 reviews" "
Rating 8 - Good. 90 out of 287 reviews" "
Rating 6 - Okay. 27 out of 287 reviews" "
Rating 4 - Poor. 15 out of 287 reviews" "
Rating 2 - Terrible. 15 out of 287 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Stayed 1 night in Apr 2024
Response from Chulhyeon Gu on Apr 10, 2024
Hello Mr. John Mcdonald,We're sorry to hear that you weren't satisfied with your experience. If there's anything specific you'd like to address or discuss further, please feel free to reach out to us directly. We value your feedback and are committed to improving our services.Best Regards,

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Representative on Apr 5, 2024
Dear Marie, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards,Guest Services Representative

8/10 Good

Tracy

Great location, quick check in, comfortable beds…super clean
Stayed 1 night in Mar 2024
Response from Guest Services Representative on Apr 1, 2024
Dear Tracy,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We sincerely appreciate your feedback regarding our cleanliness, check-in and beds. If you have any feedback that we can improve upon, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Representative

10/10 Excellent

doris

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JJ on Mar 11, 2024
Dear Doris, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We look forward to welcoming you back in the near future. Kind Regards, Guest Services RepresentativeDoubleTree by Hilton Kitchener

8/10 Good

Elizabeth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the restaurant food was not
Stayed 3 nights in Feb 2024
Response from JJ on Mar 3, 2024
Dear Elizabeth,Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback, and we are sorry that we did not exceed your expectations in terms of restaurant food. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us, and we hope that you will consider staying with us again in the near future. Kind Regards, JesnaGuest Services Representative

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JJ on Mar 3, 2024
Dear Sean, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Representative

8/10 Good

Kimberley

Traveled with family
Staff was amazing. Bed and pillows not so comfortable tho. I expected more in the area of comfort for the price and the name.
Stayed 1 night in Feb 2024
Response from JJ on Feb 19, 2024
Dear Kimberley, Thank you for your recent stay, feedback, and rating. We appreciate you choosing us for your stay. We are sorry that we did not exceed your expectations in terms of beds and pillows. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests so that your next stay will be much better. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

6/10 Okay

Sara

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
We stayed here for a Cheer competition. The rates were double what they normally are $300 a night for a basic room . There was no housekeeping service for our 2 night stay . Wine glasses and beer cans had been left outside the elevator for 2 days with no clean up .
Stayed 2 nights in Feb 2024
Response from Tony L on Feb 14, 2024
Dear Sara, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback and we are sorry that we did not exceed your expectations. With regard to no housekeeping service during your stay, unfortunately, we don't offer daily housekeeping service at our property for that short of a stay, and we didn't get a notification for a request either. However, we will keep this in mind for your next stay, so we can ensure your room gets housekeeping service daily. We do apologize about the wine glasses and beer cans being left at the elevator. We will bring that to the attention of our housekeeping department, and get that sorted out, so this won't happen during your next visit. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

4/10 Poor

Wajdi

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
👎
Stayed 3 nights in Feb 2024
Response from JJ on Feb 9, 2024
Dear Wajdi,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot is full of massive potholes. Other than that, the property is lovely. But surely a large and established company like Hilton can afford to repave their parking lots as to a) make their property attractive and b) make is easier and safer for guests and their vehicles. And the insane mark up on the bottled water and the Advil was absolutely shameful.
Stayed 1 night in Feb 2024
Response from JJ on Feb 5, 2024
Dear Kathryn, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener, on the survey that we have sent out. We sincerely appreciate your feedback regarding the potholes on parking lot and the high price on the bottled water and Advil. Our management team is aware about your concerns and will address the same as soon as possible. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future.Kind Regards,Jesna JayarajGuest Services Agent DoubleTree by Hilton Kitchener

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with all of the amenities required. Staff was very friendly, courteous and helpful. Would definitely book again with them.
Stayed 1 night in Feb 2024
Response from JJ on Feb 5, 2024
Dear Bruce, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room. Confortable and clean. Only down side, very noisy road. I wod definitely stay here again.
Stayed 1 night in Jan 2024
Response from Tony L on Jan 28, 2024
Dear Diana, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. Also, we do apologize for your stay not being perfect due to the noisy external environment, your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Carolyne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms pet friendly
Stayed 1 night in Jan 2024
Response from Tony L on Jan 24, 2024
Dear Carolyne, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect, especially the pet-friendly aspect. We are glad to hear that portion made your stay much more enjoyable. Your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

8/10 Good

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and had no issues, was quick visit and no surprises
Stayed 1 night in Jan 2024
Response from Tony L on Jan 11, 2024
Dear Dario, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Tony L on Jan 11, 2024
Dear Raymond,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

8/10 Good

Kelly

Stayed 3 nights in Dec 2023
Response from Tony L on Jan 11, 2024
Dear Kelly, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tony L on Jan 11, 2024
Dear Tim, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Tony L on Jan 13, 2024
Dear Anonymous, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you could reach out to us with any feedback that so we can improve on making your stay better, the next time that you plan to stay with us. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony L on Jan 13, 2024
Dear Tyler,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony Ly Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melville on Nov 8, 2023
Dear Jordan, Thank you for your recent stay and rating which is much appreciated. We look forward to having you back with us again in the near future.

6/10 Okay

Omer

Stayed 2 nights in Oct 2023

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filthy. There was literally no water pressure in the shower. Never again!
Stayed 1 night in Oct 2023
Response from Melville on Oct 23, 2023
Hello Cindy, Thank you for your feedback and rating.If you could please update me with more information. None of our hotel rooms had any water pressure issues during the dates you stayed with and therefore if you would provide additional information and details, that would be very helpful. I will be most happy to look into it.

4/10 Poor

JingJing

Stayed 2 nights in Oct 2023

2/10 Terrible

Sheena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Melville on Oct 23, 2023
Dear Sheena, Our records indicate that you did not stay with us, therefore we will be reaching out to Expedia to expunge this review. We trust we will have the pleasure to welcome you back in the near future.

8/10 Good

Darrol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not the nicest area,...not a good "go for a walk" vibe.
Stayed 1 night in Oct 2023
Response from Melville on Oct 23, 2023
Dear Darrol, Thank you for your recent stay, feedback and rating.We look forward to having you back with us again in the near future.

10/10 Excellent

David, Windsor

Stayed 1 night in Oct 2023

10/10 Excellent

Hajar

Stayed 4 nights in Oct 2023
Response from Melville on Nov 8, 2023
Dear Hajar, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

6/10 Okay

dave

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Dave, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 Good

Nedjma, Stittsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Oct 2023
Response from Melville on Oct 11, 2023
Dear Nedjma, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

6/10 Okay

tanya

Liked: Cleanliness, property conditions & facilities, room comfort
No cookies...
My 18yo daughter was super-excited to stay in a hotel by herself for the first time and as we were reviewing the options, DoubleTree became the clear winner as I promised her she would be given warm chocolate chip cookies on check-in. This didn't happen and she was too shy to ask. A shame as she'll be travelling a fair bit in the coming years and this kid can hold a grudge...
Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Tanya, Thank you for your recent stay, feedback and please accept my apologies on the cookies rating and we look forward to having you back with us again in the near future.

6/10 Okay

Teddy

Traveled with partner
Liked: Staff & service
I thought the house keeping with come and make the beds and change the linens. Since I stayed for two nights.
Stayed 2 nights in Sep 2023
Response from Melville on Oct 11, 2023
Dear Teddy, Thank you for your recent stay, feedback and housekeeping service is provided every other day. We look forward to having you back with us again in the near future.

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place with friendly staff.:)
Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Maggie,Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Maria, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Jorge

Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Jorge, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Jean-Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from Melville on Sep 12, 2023
Dear Jean-Philippe, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud at night - construction? But I was so tired I tuned it out. Staff was extremely friendly and helpful! Room was clean and everything I needed was there! I only needed to stay for one night, but would definitely recommend/stay again!
Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Catherine, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

2/10 Terrible

stewart

Stayed 1 night in Sep 2023
Response from Melville on Sep 12, 2023
Dear Stewart, thank you for your recent stay and rating. It appears we have failed to live up to your expectations on this occasion. We look forward to having you back at which point, we shall strive to work and ensure you have an enjoyable stay.

10/10 Excellent

Lina

Response from Melville on Oct 11, 2023
Dear Lina, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Lina

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Staff was friendly.
Stayed 2 nights in Sep 2023
Response from Melville on Sep 12, 2023
Dear Lina, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

8/10 Good

Manneli

Stayed 1 night in Sep 2023
Response from Melville on Oct 11, 2023
Dear Manneli, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 2 nights in Sep 2023
Response from Melville on Sep 5, 2023
Dear Justine, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

4/10 Poor

Robin

Stayed 2 nights in Sep 2023
Response from Melville on Sep 12, 2023
Dear Robin, Thank you for your recent stay and rating.It appears we failed to meet and exceed your expectations on this visit. Trust, you will give us an opportunity in the future, where we would be able to ensure we exceed your expectations.

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melville on Sep 5, 2023
Dear L, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location, clean rooms.
Stayed 1 night in Sep 2023
Response from Melville on Sep 5, 2023
Dear Jeanette, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Bed was very comfortable.
Stayed 1 night in Sep 2023
Response from Melville on Sep 5, 2023
Dear Susan, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Mario

Stayed 1 night in Aug 2023
Response from Melville on Sep 5, 2023
Dear Mario, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Melville on Sep 5, 2023
Dear Ryan,Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

8/10 Good

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The DoubleTree by Hilton Kitchener is a convenient stay for anyone looking for a comfortable and quiet short-term stay. The room was spacious and had a quiet AC that was able to cool the room down significantly; ensuring a restful night's sleep. The pool is smaller than how it looks in the picture, but it was fine since we were the only ones using this amenity. One thing I would recommend is to bring your own bar of hand soap, since this was not provided. Luckily, my significant other and I had one from a recent previous trip. Overall, it was a comfortable stay!
Stayed 1 night in Aug 2023
Response from Melville on Sep 5, 2023
Dear Jenna,Thank you for your recent stay, feedback and rating. We do provide bar soap in the room as well; it appears this was overlooked. We look forward to having you back with us again in the near future.

10/10 Excellent

Devarajen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was good but a charger for electric car will certainly add value.
Stayed 1 night in Aug 2023
Response from Melville on Sep 12, 2023
Dear Devarajen, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

6/10 Okay

Henry

Stayed 1 night in Jul 2023
Response from Melville on Sep 12, 2023
Dear Henry, Thank you for your recent stay, feedback and rating. It appears we failed to exceed on your stay satisfaction. Trust, you will give us an opportunity to serve you in the future where we would work to exceed your expectations.