BBQ/picnic area

Reviews of Quality Inn & Suites Silverdale Bangor - Keyport

2.5 out of 5
Quality Inn & Suites Silverdale Bangor - Keyport
9734 NW Silverdale Way, Silverdale, WA

Reviews

7.6

Good

Rating 10 - Excellent. 217 out of 681 reviews" "
Rating 8 - Good. 246 out of 681 reviews" "
Rating 6 - Okay. 116 out of 681 reviews" "
Rating 4 - Poor. 55 out of 681 reviews" "
Rating 2 - Terrible. 47 out of 681 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Traveled with family
This property has 3 floors and no elevator. We were in the farthest room from the reception area (which felt more like a waiting area for an oil change than a hotel). Our keys stopped working on the second night and we needed to go back down to have them reset. The room booking was 'non smoking' but the room was clearly a smoking room (the smell was pretty strong). They were full so there was no opportunity to be moved to a different room.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Comfortable bed. Coffee maker didn't work.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have been renovated, very nice. The staff are all exceptional, very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient stay. I did not have any problems at all. Everything turned out fine. The ladies who helped me with my check in and check out were very courteous and helpful. Collete did a great job cleaning my room prior to my stay there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees and management is great
Stayed 1 night in Mar 2024
Response from Alana on Mar 13, 2024
Thank you for your kind words. We strive to maintain a high standard of service, and it's always encouraging to hear positive feedback about our employees and management. We appreciate your acknowledgment and hope to continue exceeding your expectations in the future. Best regards.

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

8/10 Good

Kathy

Stayed 2 nights in Feb 2024
Response from Management, Alana on Mar 7, 2024
Thank you for providing your rating. We appreciate your feedback. If there's anything specific you would like us to improve or address, please feel free to share. We value your input and hope to better serve you in the future. Best regards,Alana McEwenManagementQuality Inn and Suites

4/10 Poor

Jesse, Moses Lake

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Management, Alana on Feb 27, 2024
I appreciate your feedback, and I'm sorry to learn that your experience did not meet your expectations. If there are specific aspects or issues you'd like to discuss or provide more details about, please feel free to share. Your input is valuable as we strive to make improvements. If there's anything we can do to address your concerns, please let us know. Best regards,Alana McEwen ManagementQuality Inn and Suites

8/10 Good

Jane, Houston

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Bed was very comfy n clean, friendly service. Old building in need of updating, located right off highway with no buffer. Concern for car theft n loud traffic, but neither was an issue. Rooms were out dated :/
Stayed 1 night in Feb 2024
Response from Management, Alana on Feb 27, 2024
Thank you for sharing your feedback. I'm delighted to hear that you found our beds comfortable and appreciated the clean and friendly service. I understand your concerns about the outdated rooms and the need for updates. We continually strive to improve our facilities, and your input is valuable in that process. I'm pleased that noise and car theft were not issues during your stay. If there's anything specific, you'd like us to address or if you have further comments, please feel free to share. Best regards,Alana McEwenManagement Quality Inn and Suites

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
The offered a great breakfast every morning
Stayed 7 nights in Feb 2024
Response from Management, Alana McEwen on Feb 20, 2024
We're pleased to know that you enjoyed our breakfast offerings during your stay. Providing a great start to the day is important to us. If there are any specific items or preferences you would like us to consider for future breakfast options, feel free to share. We appreciate your feedback. Best regards,Alana McEwen ManagementQuality Inn and Suites

4/10 Poor

Jennifer, Riverview

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We stayed here because our son had foot surgery and could not return to the barracks at the naval base. It was beyond frustrating that they could not accommodate a request for a ground floor room and there is no elevator. We called the day before check in and they never bothered to pass our request along to the manager. Very disappointing.
Stayed 1 night in Feb 2024
Response from Management, Alana on Feb 12, 2024
Dear Jennifer,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that we were unable to fulfill your request for a ground floor room. We will address this lapse in communication with our team to ensure such oversights do not happen in the future. If there's anything else you'd like to share or if we can assist you further, please let us know. We appreciate your understanding. Best regards,Alana McEwen Management Quality Inn and Suites

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Management, Alana McEwen on Feb 8, 2024
We're delighted to hear that you found our hotel to be clean. Maintaining a high standard of cleanliness is a top priority for us. If there are any specific areas or aspects you would like to highlight or if there's anything else you need, please don't hesitate to let us know. Your satisfaction is important to us. Best regards,Alana McEwen ManagementQuality Inn and Suites

6/10 Okay

martina

Liked: Cleanliness, staff & service
Needs remodeling
Stayed 2 nights in Jan 2024
Response from Management, Alana McEwen on Feb 8, 2024
Thank you for bringing this to our attention. We value your feedback, and it's important for us to continuously improve our facilities. Renovations and remodeling are aspects we consider to enhance our guest experience. We appreciate your understanding and patience during this process. If there are specific areas you believe need immediate attention, please feel free to share, and we'll take it into account. Best regards, Alana McEwenManagement Quality Inn and Suites

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was efficient and honored request for first floor quiet room. Property was less than a mile from hospital so it was very convenient and breakfast was early so hospital check in time of 8 am could be met.
Stayed 1 night in Jan 2024
Response from Alana McEwen, Management on Jan 28, 2024
Dear Nancy,We're pleased to hear that our front desk team efficiently accommodated your needs and honored your request for a first-floor quiet room. It's great to know that our proximity to the hospital and early breakfast hours were convenient for your schedule. If you have any further comments or if there's anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,Alana McEwen Management Quality Inn and Suites

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not typing
Stayed 4 nights in Jan 2024
Response from Alana McEwen, Managment on Jan 28, 2024
Dear Kiley,Thank you for the perfect rating! We are delighted to know that you had a positive experience during your stay. If there's anything more you'd like to share or if you have any future needs, please feel free to reach out.Best regards,Alana McEwen ManagmentQuality Inn and Suites

6/10 Okay

Mary

Traveled with family
Liked: Staff & service, property conditions & facilities
Bedspread did not look clean and there were long hairs on the bathroom floor and pubic hairs in the shower.
Stayed 1 night in Jan 2024
Response from Alana McEwen, Management on Jan 23, 2024
I apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide. Your feedback will be shared with our housekeeping team for immediate attention and improvement. If there's anything else you would like to address or if you have additional concerns, please don't hesitate to let us know. We appreciate your understanding and the opportunity to make things right. Best regards.Alana McEwen ManagementQuality Inn and Suites

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alana McEwen, Management on Jan 23, 2024
I'm sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'll use it to make improvements. If there are specific aspects you'd like to highlight for further consideration, please feel free to share more details. We appreciate your input. Best regards,Alana McEwenManagementQuality Inn and Suites

10/10 Excellent

Katelynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good breakfast, close to everything I needed!
Stayed 4 nights in Jan 2024
Response from Alana McEwen, Managment on Jan 23, 2024
I'm delighted to hear that you enjoyed your stay and found the room comfortable, breakfast satisfactory, and the location convenient. Your positive feedback is greatly appreciated. If you have any specific comments or suggestions for further improvement, please feel free to share. We look forward to welcoming you back in the future. Best regards,Alana McEwenManagement Quality Inn and Suites

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Alana McEwen, Managment on Jan 23, 2024
Thank you for the perfect rating! We're thrilled to know that you had a wonderful experience during your stay. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again. Best regards,Alana McEwen ManagementQuality Inn and Suites

8/10 Good

donovan

Stayed 1 night in Jan 2024

2/10 Terrible

Allen

Stayed 1 night in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alana McEwen, Management on Jan 28, 2024
Dear Christopher,Thank you for your rating. We appreciate your feedback and are pleased to see that your overall experience was positive. If there are any aspects you'd like to highlight or suggestions you have for improvement, please don't hesitate to share.Best regards,Alana McEwen ManagementQuality Inn and Suites

2/10 Terrible

H

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was uncomfortable from the start. They are not as pet friendly as you may believe and it was awkward at check in as the front desk staff walked away after confirming my reservation included a dog. They returned after speaking to the mamager and asked if it was one dog. I said yes and they let me know the daily pet fee and had me sign the pet adendum. This included provisions that the dog may not go through the lobby but through the side door. We unloaded and went up to our room. The smell started in thebhalls like cheap overpowering perfume mixed with cigarettes. When we entered the room we noticed the smell was worse and the room was dirty. My spouse pointed to a spot on the door where it looked as though it was kicked in. I tried opening the window to let air in but it didnt help. I was too nauseous and we left immediately to get fresh air and think about what to do. After awhile we attempted to close the reservation, not expecting a full refund as we had checked in but were met with rude customer service over the phone. We returned to gather our things and check out regardless as there was simply no way to stay. During this time the manager called leaving me a voicemail, letting me know they would refund the second day of charges and charge me a fee for leaving sooner than planned. Which was fair. This never came but i dont have the energy to argue over it. The rooms and property dont match well to the advertised space, even down to the breakfast area.
Stayed 2 nights in Dec 2023
Response from alana on Jan 9, 2024
I apologize for the challenges you faced during your stay, and I appreciate you sharing your concerns. I'm sorry to hear about the discomfort and the issues related to the pet policy and room conditions. Your feedback is invaluable, and I assure you that we will address these issues to ensure a more positive experience for our guests.I regret any inconvenience caused by our customer service over the phone. Rest assured, we will review this matter to improve our communication processes. Regarding the refund and additional charges, I apologize for any confusion, and I'll make sure the appropriate actions are taken to address this.Thank you for bringing these matters to our attention, and I hope you consider giving us another opportunity in the future to provide a more enjoyable stay.Best regards.Alana McEwenManagement

10/10 Excellent

Joseph John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Alana McEwen, Management on Jan 13, 2024
Thank you for rating your experience with a perfect score. We're delighted to know that your stay met your expectations. If there are any specific highlights or aspects you would like to share that contributed to the 5/5 rating, we would love to hear more.Best regards.Alana McEwenManagement Quality Inn and Suites

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
THERE IS NO ELEVATOR. Was travelling with my 75 year old mother - at check in, we had to move her to a bottom floor room and there was only one available, so we couldn't be next to her. The room she was put in was smelly because of being close to the 'breakfast' area, and the flooring was sticky. Staff had to keep saying, "It's just me - we're short staffed - so you'll have to be patient." The walls are thin, and easy to hear through. The laundry room ate $1 when I tried to get soap from the vending machine - and I wasn't able to get soap or my dollar back right away....so of course I forgot to ask them to do it later. Breakfast was not edible. High sugar yoplait, poor fruit, poor excuse for bread, greasy meats, etc. I know hotel food is generally nothing to be happy about, but this was bottom quality. Staff did try to be helpful, and they were kind. This review is no reflection on the staff - just the owner/management of the place. If I were staying in the area again, I would try to find another place.
Stayed 2 nights in Dec 2023
Response from alana on Jan 9, 2024
I appreciate you sharing your experience, and I apologize for the inconveniences you and your mother encountered during your stay. It's disheartening to hear about the challenges with room assignments, cleanliness, and the breakfast offerings. Your feedback is crucial for us to address areas of improvement.I understand the frustration with the shortage of staff, and I assure you that we will work to enhance our services and address the issues you've highlighted. I apologize for the inconvenience with the vending machine and breakfast quality; I will ensure that these concerns are communicated to the appropriate departments for necessary improvements.Thank you for acknowledging the efforts of our staff, and I sincerely apologize for any shortcomings you experienced. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Best regards.Alana McEwenManagement

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alana McEwen, Management on Jan 13, 2024
Thank you for giving us a perfect 5/5 rating. We're delighted to hear that your experience was satisfactory. If there are any specific highlights or aspects you would like to share that contributed to the 5/5 rating, we would love to know more.Best regards.Alana McEwenManagement Quality Inn and Suites

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home for the Holidays!!!!
We where in Silverdale over the Holidays to visit family the close knit staff made us feel very at home for the week that we occupied the room on Christmas they baked fresh hot blueberry muffins and everyone made us feel at home the room was more than adequate and very decently priced for our stay Hot breakfast choices in the morning every morning well stocked More hotels should run their operations like this one like a mom and pop make you feel at home atmosphere 10 out of 10 all day long Thank you quality inn Silverdale will definitely stay again when we are back in town
Stayed 10 nights in Dec 2023
Response from Alana McEwen, Management on Jan 3, 2024
Thank you for taking the time to share your positive experience during your stay at Quality Inn Silverdale. We are delighted to hear that you felt at home and enjoyed the thoughtful touches, such as the fresh hot blueberry muffins and the well-stocked breakfast choices. Providing a welcoming atmosphere is our priority, and we appreciate your recognition of our efforts. We look forward to welcoming you back on your next visit to Silverdale.Best Regards, Alana McEwen ManagementQuality Inn and Suites

10/10 Excellent

Jacob

Stayed 1 night in Jan 2024

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Patrick, Omaha

Stayed 2 nights in Dec 2023

2/10 Terrible

Mylissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is three stories with no stairs. Recovering from ACL surgery and had no advanced notice of this. Beds very uncomfortable and buzzing noise in room all night. Bathroom fan ridiculously loud. Inside of the room door was filthy. Area not great. Had to leave at 2 am on my first of two nights and get another hotel. Front desk staff called manager who said she would call me in the morning at 8 am. No call and denied my refund request through Expedia. Don't waste your money. Stay at the Hampton Inn instead.
Response from Management on Jan 3, 2024
I sincerely apologize for the challenges you faced during your stay. Your feedback is invaluable, and I assure you that we take it seriously. I apologize for the discomfort caused by the lack of advance notice regarding the property layout and the issues with the beds, noise, and cleanliness. I understand how important a restful environment is, especially during your recovery.I regret any inconvenience caused by the situation with the manager and the denied refund request. I will ensure that your concerns are brought to the attention of the relevant departments for immediate improvement. If there's anything specific you would like to discuss or elaborate on, please feel free to share.Best regards.Alana McEwen ManagmentQuality Inn and Suites

10/10 Excellent

Tonya, Windham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 days, 4 nights. Room 304. No elevator which I knew in advance. That’s okay as it gave me the exercise that I needed. lol! I slept like a baby. It was so quiet! The room was better than I thought it was going to be. Some reviews made the place seem horrible. I’m used to the Marriott/Sheraton but this hotel was a pleasant surprise. The room was clean, updated and had piping hot water (the shower). It didn’t smell of smoke like others claimed. The price was very reasonable which included breakfast daily. Danish, toast, waffles, home fries, yogurt, eggs, sausage, coffee, tea, hot chocolate. Can’t beat it for the price. The staff was friendly, it was close to many restaurants. Overall, a great place for a reasonable price! Don’t always look at the bad reviews. People complain about everything these days! Thanks for the nice stay!
Response from Alana on Dec 15, 2023
Thank you so much for taking the time to share your detailed and positive feedback! We are delighted to hear that you had a pleasant stay and that our hotel exceeded your expectations.It's fantastic to know that you found the room clean, updated, and quiet, providing a good night's sleep. We're glad the amenities, including the breakfast offerings, met your needs. Your understanding about the lack of an elevator and your positive outlook are truly appreciated.Your kind words about our staff, cleanliness, and overall experience are rewarding for us. We strive to provide a comfortable and affordable stay for all our guests.We hope to have the pleasure of welcoming you back on your future travels. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know.Safe travels, and thanks again for choosing us!

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Dec 2023
Response from Alana McEwen, Management on Dec 16, 2023
We're thrilled to hear that you had an enjoyable experience! If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we're all ears. Your feedback is important to us as we strive to make every stay exceptional.Best Regards, Alana McEwenManagement Quality Inn and Suites

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Alana McEwen, Management on Dec 16, 2023
Thank you for providing your feedback. We value your input and are pleased to see a positive score. If there are any aspects of your experience that you believe could be improved, we would be grateful for any additional insights you'd like to share. Your feedback is crucial in our ongoing efforts to enhance our services.Best Regards,Alana McEwenManagement Quality Inn and Suites

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alana McEwen, Management on Dec 16, 2023
Thank you for your feedback, and we appreciate the positive rating. If there are specific areas where we can improve to better meet your expectations and earn a higher rating next time, please let us know. Your insights are valuable as we strive to enhance our services and provide a more satisfying experience.Best Regards,Alana McEwenManagementQuality Inn and Suites

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my points and didn’t assist when they have a faulty system.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and mostly clean
We had a quick stay over for medical procedure near-by. We had a king suite. Adequately supplied for a nights stay. We are very pleased with the hotel. The cleanliness was on point. The bed was a box springs, pillowtop, and very comfortable. The reason i gave 4 stars to cleanilness is because there was that smell of old embedded cigarettes in our room and had breathing issues due to it. Maybe time to repaint with an oder blocking primer or use better filtration in your air systems. Other than that we liked our room and would consider staying here again. Also, it isnt always clear when booking, they do not have an elevator, so using stairs is tricky for some.
Stayed 1 night in Oct 2023

10/10 Excellent

Dale Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 6 nights in Oct 2023

8/10 Good

Andrew

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was with walking distance to eat and go to the mall. They also serve an excellent breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

Ace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don't believe there is an elevator for this property. The hallways very close quarters and somewhat dated. The door to our room had gaps so light came in from the hallway. And if someone was talking in the hallway you could easily hear their conversation. But not a lot of foot traffic at night so not a big issue for me. The windows did shut out a lot of the traffic noise. But you couldn't open it for fresh air because you are very close to a busy street. You are also within walking distance to a Safeway, Safeway gas station, Burger King and a Starbucks to name a few. The room was very clean but the bathroom caulking around the tub was peeling up. Had no issues with parking. We were on the second floor. Bed was a traditional box spring. Hotel provided soap and shampoo and conditioner and lotion. All rooms are located inside the building, no outside entry to your room. Check out was easy. Only issue I had was figuring out how the AC worked. The unit said on, but the thermostat didn't kick on even when the temperature was lowered. It was cool enough the first night, second night I am unsure how I got the AC to work but I did.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jovanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Never booking here again
We walked in and immediately walked out and booked a hotel across the street. The front desk person was rude, the inside lobby was dirty, the hotel room smelt like an ash tray even though it says it’s a smoke free room. We booked our room 2 hours before we showed up and since they said we didn’t cancel within 48 hours we had to pay for the night because it inconveniences them to set the room aside. Which is fine, but they only had to hold the room for 2 hours and there were still plenty of other rooms available so basically they just wanted money for nothing. We went across the street to the Oxford suites and they said that this happens all the time people coming over immediately after seeing the hotel.
Stayed 5 nights in Oct 2023

4/10 Poor

Russell

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We reserved and prepaid for a queen room, but the bed in our room was a full. We are tall, so it was quite awkward. We didn’t realize it until it was quite late, otherwise we would have requested a new room.
Stayed 1 night in Oct 2023
Response from camella on Oct 9, 2023
I am sorry if you felt like you had a full size bed. We only have queen and king sized beds at our hotel. I hope that the rest of your stay was great. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Sandra

Traveled with partner
Lots of choices for breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Enjoyed our stay
Stayed 1 night in Oct 2023

6/10 Okay

Joel

Traveled with family
Liked: Cleanliness, staff & service
The room was good. The mattress could use an upgrade was our only issue.
Stayed 2 nights in Sep 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got ripped off with my money. Poor customer servic
I was not able to make and wanted to reschedule for November and Hotels.com tried contacting them and I did not stay at the hotel and got charged . Was sick and Hotel.com was trying to get my date moved with the hotel since I have never canceled like this before .. very disappointed
Stayed 1 night in Sep 2023