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Reviews of Quality Inn & Suites Bremerton near Naval Shipyard

2.5 out of 5
Quality Inn & Suites Bremerton near Naval Shipyard
4303 Kitsap Way, Bremerton, WA

Reviews

6.6
Rating 10 - Excellent. 60 out of 317 reviews" "
Rating 8 - Good. 95 out of 317 reviews" "
Rating 6 - Okay. 67 out of 317 reviews" "
Rating 4 - Poor. 52 out of 317 reviews" "
Rating 2 - Terrible. 43 out of 317 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

Annie

Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management didn't answer the phone, we wanted to tell then our plane was late. We arrived, a lady came out, gave my husband the keys and told him she left the door wide open. We were pretty concerned. There were several people who were living there. They hung around outside day and night. There were no cups in the room the management told us there were no cups at all. No way to make coffee or have something to drink out of. On the second day they emptied all of the trash except our trash. It was piled next to our vehicle when we went out the next morning and was not moved, it was still there when we checked out. It was one of the worst places I have ever stayed! Motel 6 would have been better. We picked this motel was close to the Naval Base, we were there to visit our grandson whom we are very proud of. He as an 18 year old choose to serve his country! The motel wasn't pleasant but our visit with him was priceless!
Stayed 3 nights in Aug 2021
Response from GM on Aug 13, 2021
Thanks

4/10 Poor

Ryan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last resort!!!!!
The place is rough. People are living in alot of the rooms. Blankets and carpet are stained. Inside of door is disgustingly filthy! Its not even an 80 dollar room let alone 180! Last resort!!!!
Stayed 6 nights in Jul 2021
Response from GM on Aug 4, 2021
Thanks

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia should have more knowledge about the place they have on their page because this was the worst accomation of my life. A total nightmare. I am very disappointed of this hotel. It is nothing like the pictures you have shown. The suit was very dirty and the little kitchen was very disgusting. The curtains were also very dirty and there was stains everywhere carpet. It smelled like an old ashtray. I was afraid of removing my shoes and I didn't even want to touch anything. I had no other option since it was late when I arrived and there was no hotel nearby otherwise I would have leave immediately. The manager keep telling me to not be afraid and I didn't understand at first. What would I have to be afraid of? He told me there was people living there since there was legal restrictions during the pandemic and that people were staying there without paying, specially on the area I was going to stay at. He said I was going to be safe inside the room. I was absolutely terrified all night. I had chairs on the two doors just in case they would try to enter. I had to work really early in the morning and I left way before I had planned to leave. I just wanted to be out of there. I couldn't sleep all night alert of every sound. I understand that there is places that may need maintenance but this is not only very old, dirty and in really bad state, it is scary and not safe. Please do not stay here.
Stayed 1 night in Jul 2021
Response from GM on Aug 2, 2021
Thanks

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy access
Stayed 1 night in Jul 2021
Response from GM on Jul 26, 2021
Thank you

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a dump! The pool was closed, no breakfast options. Room smelled and was in disrepair. The door was banked up and the lock broken. Paid $188 for 1 night. Horrible hotel
Stayed 1 night in Jul 2021
Response from GM on Jul 20, 2021
Thank you

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Broken items, not clean and cockroaches
Stayed 1 night in Jul 2021
Response from GM on Jul 17, 2021
Thanks

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
My door was broken. I had to lift it to close the door, the lock was also broken amd i had to sleep with a chair inder the doorknob.
Stayed 1 night in Jul 2021
Response from GM on Jul 17, 2021
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I.thought the receptionist was very helpful and very beautiful.
Stayed 1 night in Jul 2021
Response from GM on Jul 15, 2021
Thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like it. Too many live in residents. The place is filthy. No free breakfast. For the price it should have much cleaner, and the clientele should have been a bit better.
Stayed 1 night in Jul 2021
Response from GM on Jul 15, 2021
Thank you

10/10 Excellent

Anna Sofia

Stayed 1 night in Jul 2021

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ewww
It was gross. Pretty sure it's why I was sick two days later. It was the heart wave and I was in town on business. It was the only room I could find. Had I literally any other option, I would've taken it.
Stayed 1 night in Jun 2021
Response from GM on Jul 1, 2021
Thanks you

4/10 Poor

Kirk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from GM on Jul 1, 2021
Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary Place
This hotel is creepy! Not a good reflection on your product.
Stayed 1 night in Jun 2021
Response from GM on Jun 28, 2021
Thanks

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The Quality Inn was very disappointing for my family. The beginning of the trip, the manager was not pleasant when we checked in. None of the hotel information was filled out on the "contract" he expected me to find. They did not give me time to put any real information down about the vehicle or anything. We arrived well after check in time, and after the manager waved us off saying he only gave out one key card, we found out room was still not ready. When we got into the room, we found that there was a full stove, no microwave, two refrigerators, and no fire alarm. Instead of a fire alarm we saw wires dangling from where there had been a fire alarm. The bed itself was trouble, the coverlet was stained and there was wadded up paper inside the sheet. There was also no climate control, and it was COLD in the room all night. Half way through the night I woke up afraid that the people above us were going to fall through the ceiling, the floors were creaking that badly. Please rethink your stay in this hotel.
Stayed 1 night in Jun 2021
Response from GM on Jun 13, 2021
Thank you

6/10 Okay

Lamar

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from GM on Jun 9, 2021
Thank you

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another WA disappointment
No 24hr front desk like described on the site. No breakfast like stated on site. There wasn't a coffee maker in the room as stated, but they had usual coffee pods for a coffee maker in the room. The young lady in the early evening was friendly, but not the guy that opens up at 8am!
Stayed 1 night in Jun 2021
Response from GM on Jun 6, 2021
Thank you

2/10 Terrible

Frankie

Disliked: Staff & service
Stayed 1 night in May 2021
Response from GM on Jun 7, 2021
Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The managers were very good. Rooms clean, shower had lots of hot water!
Stayed 1 night in Apr 2021
Response from GM on Jun 2, 2021
Thank you for encouragement and staying with us. We appreciate your support during this COVID times. GM

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Mngr lied to hotels.com saying he upgraded
I paid for two two nights. First night was 🙂. But the second night my husband was working graveyard and i got back to the room late. Neither one of us had been at the hotel since earlier that afternoon. When i use the key car for the room it didnt do nothing not even flash red to deny entry. I tried several times. Went down stairs to talk to the front desk no one was there rang the bell nothing.i had to call the manager over a handfull of times before i got an answer. Same guy i got my room key from. First he gve me the run around cuz hed have to drive to the hotel to open the door for me no one was there at nights if something actually happens to need help. Then he said the backgound of the room 🙄 ive never stayed here but this one time so he dont know what kind of guests we are.when he finally showed up it was over an hour later and i was crying on the stairs bc im pregnant and had to pee and my husband wasnt coming back til 6 and i was out of gas til he came back. Manager looked pissed.refused to give me a new key wouldnt saywhy. He tried to open my door several times then tried to blame me for doing something to the lock.Told me nothing he could do.i said where do i go paid for a room. Why cant i get a diff rm then get my thgs later. He said id get a refund next day.So i slept in my car.Morning only worst got40$ back on my deposit and it took the mntc guy past chkout to take lock off.mng refused to refund then lied to hotels.com when i was attempting a refund thru them
Stayed 1 night in Apr 2021
Response from GM on Jun 6, 2021
Thank you

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from GM on Apr 23, 2021
Thanks Ms.Melissa for staying with us and giving us a 5 star review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

Harrison, San Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good for the lower price. The a lot of guests are smoker, Its bother me for non smoker.
Stayed 1 night in Nov 2020
Response from GM on Nov 23, 2020
Thank you for feedback. We will try to locate room near non smoker next time you are with us, tell us at front desk. See you again.

2/10 Terrible

Johnny

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Room ever
The photos are very deceiving. I'm surprised that this place is even on your site. Very disappointing! This place wasn't fit to have to pay for. It has cigarette burns in the comforter, the bathroom was a mess. A ring around the bathtub as well as hair in the tub. To top it off there were roaches. The health department should definitely check this place out. Horrible experience!
Dirty toilet
Stained bedding
Walmart bag for the trash bag
Stayed 1 night in Nov 2020

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is not bad but, the fact that they had construction going on upstairs from about 7:30 am untill about 6 pm. The room was not cleaned in the three days we wheere there
Stayed 3 nights in Nov 2020

6/10 Okay

DEEANN

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Older hotel
This is an older hotel but they are trying to remodel. Both beds had previous stains on the sheets. I was concerned I was going to get charged for this so I notified the front desk and they assured me I wouldn't get charged even though they make you sign a form saying you would be responsible for new linens. Front desk gal said due to covid they haven't been able to get new linens or facial tissue.Not sure why they couldn't buy tissue at local store. Coffee maker didn't work and where they had it next to TV you couldn't plug it in there. Outlets were hard to find behind matresses. Would like to see lamps with plug ins. They didn't provide breakfast due to covid but they didn't tell me they had coffee at least. Front desk gals were nice but we had to wait an hour to check in and then when we came back I had to wait for a gal to show up due to she was running an errand I guess for a guest. Parking was slim. Our heater/air conditioner had a circuit tripped when we came in and we finally figured out to hit a reset button. You had to stand on a chair to see how to work it.
Stayed 1 night in Aug 2020

6/10 Okay

Larry

Business traveler
Disliked: Room comfort
Stayed 2 nights in Aug 2020

2/10 Terrible

ann, Colorado

Disliked: Amenities, property conditions & facilities
Do DO NOT STAY HERE EVER. I felt unsafe and ultimately got a refund and got a new room in silverdale. Filthy disgusting terrible
Stayed 2 nights in Aug 2020
Response from GM on Aug 9, 2020
Hi Ann, We are actively working to improving our services. We apologize for your experience. We work with our guest and try best to provide alternate options. We hope to deliver better experience next time . thank you, GM

6/10 Okay

Diedra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was a stay to remember.
I honestly wish I had remembered to take photographs but we were in so much shock... First off, the front desk attendant was very pleasant. She assisted us well. Once I checked in, that was the end of the pleasantries. Our rooms where located in the far rear buildings. At the base of the stairs that lead to our rooms we were greeted by the Welcoming Mouse. Or at least what remained of him. Reluctantly I processed to find my 2 rooms. Upon inspecting the rooms I can admit that the beds and bathrooms look just as shown in the photographs. The seating area on the other hand, I'm confident in assuming that several porns had been filmed using those pull-out sofas. We never used EITHER of the 2 sofas during our stay. Fast forward to sun down. There are no words to describe the performance the Show Mice put on. It was like a "Now you see me, now you don't" magic show. Mice balancing on pieces of the balcony. Mice jumping from one ledge to another. Mice searching for scraps of food at the trash. Mice. We spent the rest of the night locked in our separate rooms unwilling to open the doors until sunrise. No one wanted to let the entertainers in for a private show. Over all, I will NEVER stay at this location again. Honestly, I feel like I overpaid for our 2 room, 2 night at $89+taxes and fees. Those rooms should have been $49 plus complimentary mouse traps. This hotel has its people. My family and I are not those people.
Stayed 1 night in Jul 2020
Response from GM on Aug 9, 2020
Hi Diedra, We are actively working to improving our services and doing remodeling. Outside fresh paint work is complete. We apologize for your experience. We hope to deliver better experience next time . thank you, GM

10/10 Excellent

Kristen, Walla Walla

Liked: Staff & service
The staff are super helpful and kind. Very happy with my experience here.
Stayed 1 night in Jul 2020
Response from GM on Aug 9, 2020
Thank you Kristen for your kind feedback. Such kind feedback are very useful and helpful to improve service and motivate our staff. We hope to deliver better experience next time you visit us. Thank you so much.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2020
Response from GM on Jul 9, 2020
Thank you for feedback. We will use this to improve your experience. Also we are doing remodel so we are hoping to serve you better.

4/10 Poor

Brenda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We could hear people stomping around above us,
Stayed 1 night in Jun 2020
Response from Hotel Management on Jun 17, 2020
Dear guest, Thank you for your comments regarding your stay at our hotel. We apologize for the noise issue. We appreciate your business and look forward to have you stay with us again soon.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2020
Response from General Manager on Jun 11, 2020
Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly front desk lady and was pretty quiet.
Stayed 1 night in May 2020
Response from General Manager on May 12, 2020
Dear guest, Thank you for your feedback regarding your stay with us. We are very pleased to see your comments. We thank you for your business and look forward to have you stay with us again very soon.

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from General Manager on May 12, 2020
Dear guest, Thank you for completing our online survey and your feedback. We are very pleased to see 10 out of 10 score and truly appreciate your business. Thank you and looking forward to have you stay with us again very soon.

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2020
Response from Quality Inn and Suites Bremerton on Apr 23, 2020
Dear Guest, We would like to apologize that you did not enjoy your stay with us. Given the conflict that. COVID-19 has created for us, we would like to assure you that we are doing the best we can in order to provide the best possible service to you. We would like to thank you for your feedback and hope that we get the opportunity provide a better stay in the future.

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020
Response from Quality Inn and Suites Bremerton on Mar 16, 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Safety concerns
This hotel is undergoing renovations but the rooms not yet improved are in a very run down state. Within minutes of checking i discovered in the toilet was flooding the bathroom; which wasn’t addressed till the next day. The shower head was incredibly low; slipped badly when trying to lean under it. Tried to grab the safety bar...which came out of the wall without any resistance. The fall was bad; if I was geriatric or infirm it would’ve been catastrophic. The staff was friendly, kind, and apologetic. It’s the building that’s problematic
Stayed 2 nights in Dec 2019
Response from Quality Inn and Suites Bremerton on Jan 4, 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

8/10 Good

Meegan

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Quality Inn and Suites Bremerton on Dec 30, 2019
Dear Guest, Thank you for taking the time to let us know what you thought during your visit. We are very happy you enjoyed your stay and thank you for staying at our hotel. We hope to see you again soon!

4/10 Poor

Edwin

Liked: Staff & service
Disliked: Property conditions & facilities
Room was not as expected
The room when I walked in was very cold with the Air Condition on high. The toilet seat had a hole in it the room smelled like wet feet mildew.
Stayed 1 night in Dec 2019
Response from Quality Inn and Suites Bremerton on Dec 30, 2019
Dear Edwin, Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
Great staff,food was pretty good.Internet is spotty sometimes.
Stayed 2 nights in Dec 2019
Response from Quality Inn and Suites Bremerton on Dec 30, 2019
Dear Timothy, Thank you for taking the time to let us know what you thought during your visit. We are very happy you enjoyed your stay and thank you for staying at our hotel. We hope to see you again soon!

8/10 Good

Brian

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Plain Jane hotel with great customer service.
Front staff has been amazeing ..
Stayed 1 night in Dec 2019
Response from Quality Inn and Suites Bremerton on Dec 17, 2019
Dear Brian, Thank you for taking the time to let us know what you thought during your visit. We are very happy you enjoyed your stay and thank you for staying at our hotel. We hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Heat pump needed help. This was a handicap room, which was we wanted. It was difficult to adjust the temp. on the heating system.
Stayed 1 night in Nov 2019
Response from Quality Inn & Suites Bremerton on Dec 3, 2019
Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good wifi connection, plenty of towels, closed caption tv
Stayed 1 night in Nov 2019
Response from Quality Inn & Suites Bremerton on Dec 3, 2019
Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Black mildew/mold along wallpaper border in the bathroom on 3 of the walls. Ironing board has a holder for the iron bolted on the board making less than 2/3 of the board usable. Iron also has a very short security cord attached to the bolted on holder, so it pulls very hard when you try to use the end of the ironing board, and also makes it a real pain having to drag everything into the bathroom to fill the iron while the dang security cord is trying to pull the iron out of your hand to send water flying everywhere. If you are business traveling and need to use an iron I highly recommend finding another place to stay.
Stayed 2 nights in Nov 2019
Response from Quality Inn and Suites Bremerton on Nov 11, 2019
Dear Guest, Thank you for taking the time to share your feedback, we would like to apologize for the issues you had during your stay with us. In the future, when you are faced with issues like these we hope that you will let our front desk staff know as our brand is committed to providing the best stay possible. We hope that you accept this apology and give us the opportunity to provide a better stay in the future. Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Quality Inn and Suites Bremerton on Nov 4, 2019
Dear Randy, Thank you for taking the time to let us know that you enjoyed your stay. We are very happy you enjoyed your stay and thank you for staying at our hotel. We hope to see you again soon!

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Quality Inn and Suites Bremerton on Oct 14, 2019
Dear Guest, We would like to apologize for the issue you faced during your stay with us. We hope that in the future, we are given the opportunity to provide a stay that exceeds expectation. Thank you so much for staying with us as your business is appreciated.

4/10 Poor

Carroll

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from Quality Inn and Suites Bremerton on Sep 23, 2019
Dear Carroll, We would like to apologize for failing to exceed your expectations during your stay with us. While we do work on the issues we are aware of at our hotel, we depend on our guest feedback in order to shed light on where we can improve. Thank you so much for staying with us, we hope to hear from you again soon!