Ratings based on 718 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Beautiful hotel on the beach

Posted Oct 22, 2017
The staff overall is exceptional. Our room was oceanfront and very nice. The on site restaurant has a nice variety of wines and the food is delicious. We were pleased with our entire experience.
Comment from Hotel Management
Oct 24, 2017 by Hotel Manager, Hotel Management
Thank you for your perfect rating! We are thrilled to read that you had such a great experience dining at our delicious Garden Grille and relaxing in your ocean view room. Make sure to book another trip so you can take a walk to the Kitty Hawk Pier or plan a day trip to one of the many attractions nearby. Thank you for choosing Hilton Garden Inn Outer Banks/Kitty Hawk.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Very nice

Posted Oct 20, 2017
Pros: location and amenities
Cons: better communication with Expedia. The hotel had no reservation information from Expedia on our trip.
Location: wonderful and very convenient
The staff and accommodations were wonderful. They made every effort to ensure we enjoyed our stay and rectified the lack of reservation information from Expedia. Then hotel had received no reservation or itinerary information from Expedia. Luckily they were able to accommodate us. We had driven from the eastern panhandle of West Virginia and this quite a shock.
Comment from Hotel Management
Oct 24, 2017 by Hotel Manager, Hotel Management
Great! It is always important to us to accommodate our guests with the highest level of service, in addition to a fun beach atmosphere with plenty to do on site and in the area. We appreciate your patience and will be sure to research your comments with Expedia. Thank you for staying with us and we look forward to your next Outer Banks vacation with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Large Hotel on the beach!

Posted Oct 15, 2017
This is a large Hilton Garden on the beach with a full-service restaurant and bar and all of the amenities. Great room, good partial view of ocean.
Comment from Hotel Management
Oct 17, 2017 by Hotel Manager, Hotel Management
Your perfect rating is truly appreciated! Guests do love staying with us at the beach because there is so much to take advantage of like the outdoor patio with the fire pit, access to the Kitty Hawk Pier, delicious dining at the Garden Grille, free Wi-Fi, and more. Thank you for staying with us and we hope to have you back at the beach again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Oct 10, 2017
Worst dining experience ever. Waited over an hour for food after ordering. Eventually left without getting food.
Comment from Hotel Management
Oct 17, 2017 by Hotel Manager, Hotel Management
We truly appreciate you returning to stay with us over the years! Our friendly and attentive team members always aim to make sure guests have a relaxing stay, enjoying everything from our clean, comfortable rooms with free Wi-Fi, access to the Kitty Hawk Pier, and more. Thank you for returning for another excellent stay in the Outer Banks/Kitty Hawk area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Great beach hotel

Posted Oct 9, 2017
Great location, friendly and helpful staff, clean and comfortable and quiet rooms. Just right.
Comment from Hotel Management
Oct 15, 2017 by Hotel Manager, Hotel Management
Your perfect score is truly appreciated! Our beach location, clean, comfortable rooms, and many fun amenities (like taking a walk on the Kitty Hawk Pier or take a dip in one of our two pools) are sure to make a trip to the beach relaxing and fun. Thank you for staying with us in the Outer Banks.
4 out of 5
Recommended
for Everyone
by A verified traveler

right on the beach

Posted Oct 9, 2017
nice deck overlooking the ocean great for sun/moon rise gazing. good outdoor space. ac in the room was loud only complaint.
Comment from Hotel Management
Oct 10, 2017 by Hotel Manager, Hotel Management
Our oceanfront location does offer plenty of places to relax whether it be in the courtyard patio area with the firepit, the outoor observation deck and pool area, or on our Kitty Hawk Pier. We hope you also enjoyed the free Wi-Fi access, along with all of your convenient in-room amenities and found our central location close to many fun attractions. Thank you for staying with us and we hope you will be back to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Great hotel

Posted Oct 7, 2017
Great hotel with super view and beach access. Friendly helpful staff. Will be our permanent choice at obx.
Comment from Hotel Management
Oct 10, 2017 by Hotel Manager, Hotel Management
Wow! Our excellent views and tons of amenities like two pools, Garden Grille, free Wi-Fi and more do make our hotel great. We love reading when our guests plan to return to our oceanfront location in the Outer Banks, too. Thank you for staying with us and we look forward to having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from laneview,va

beautiful view and a beautiful hotel

Posted Oct 6, 2017
Pros: everything
Cons: the ac was a little loadin the room
Location: on the beach near wright brothers and alot of shopping
the room was clean the hotel was clean the staff was so friendly and nice the view from my room was breathtaking i enjoyed the indoor pool and spa plan on returning.
Comment from Hotel Management
Oct 10, 2017 by Hotel Manager, Hotel Management
Excellent! It would be our pleasure to have you return for another beach getaway with breathtaking ocean views, friendly and attentive service, two pools, a patio for lounging and so much more. Thank you for choosing our location in the Outer Banks and we look forward to seeing you again.
3 out of 5
by A verified traveler from Strasburg, VA

Average hotel on the beach

Posted Sep 21, 2017
Pros: It's right on the beach and has indoor and outdoor pools and a large whirlpool.
Cons: The rooms--bathrooms in particular--need to be updated. The restaurant needs to be a real restaurant.
Reserved a room overlooking the courtyard with a partial view of the ocean. In general, the room was on par with what one would expect to find at a Comfort Inn. I'm not criticizing Comfort Inn; I simply expect better from Hilton. The first thing I wanted to do was check out the view. The sliding glass door would not open. Next, checked out the bathroom. Plenty of bath towels, but an old enameled steel tub, only one hand towel on the towel bar, and no wash cloths. Coffee maker and fridge, but no microwave. Reported the balcony door and lack of towels to a very pleasant desk clerk. We went down for dinner in the hotel restaurant. The "restaurant" was several tables in the middle of the lobby. No ambience there whatsoever. A menu was on display that was short on meal selection but included a long list of cocktails. No one approached to seat us, so we left to find dinner at a more interesting and appetizing establishment. When we got back to our room, we found that the glass door and towels issues had been resolved. I put in for a 6:30 AM wake-up, and we went to bed. The wake-up call never came. Fortunately, I had also set my phone alarm: crisis averted. Went in the bathroom to shower. The bathroom fan didn't work. The rooms in this hotel need to be updated and the housekeeping staff needs to pay better attention to their work. The lobby is very large with ample space to construct an actual restaurant. It's not a bad hotel. I simply expect better from Hilton.
Comment from Hotel Management
Sep 26, 2017 by Hotel Manager, Hotel Management
Thank you so much for your detailed review of your recent stay with us. We appreciate your notes about what you liked about your room and also where we can improve. It is good to see that you loved our convenient location, close to the beach and Kitty Hawk Pier, and also that you checked out our indoor and outdoor pools. Thank you again for your feedback, and we will share it with our maintenance team. We appreciate your stay and your time, and we hope you enjoyed your time in the Outer Banks!
3 out of 5
by A verified traveler from .

Posted Sep 20, 2017
Website said hotel had been updated. Not true - updating with workmen banging at 8 am
Comment from Hotel Management
Sep 26, 2017 by Hotel Manager, Hotel Management
Thank you for your review, though we are so sorry that the updates we are currently making to our hotel impacted your comfort and rest during your stay with us. We appreciate your feedback and will do our best to research this for the future. We hope you enjoyed the rest of your stay in the Outer Banks.