Ratings based on 166 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good resort for quite timePosted Apr 2, 2017
The resort is very nice location and the staff were very helpful and professional. I really had a good time but there was some negative points that need to be take care from the resort. 1/ they wrote in describtion "bath robe" but didn't have, 2/ they don't have a king or queen bed, it is somehow ok if the bring two twin beds together and put proper sheet but they put separate blanket even !!! ", 3/ they didn't provide a full bathroom set like ear buds, cotton, tooth paste ... etc, the good thing that the reaort have the most perfect staff this real but to be a five stars resort, some points need to take care.
Family ski tripPosted Feb 15, 2017 on Hotels
Fabulous hotel with great facilities and food Shuttle service to and from ski gondola
Solid but below expectation for price paidPosted Feb 7, 2017 on Hotels
Service friendly. Bed too hard, mattresses need upgrade. Staff not attentive enough amenities in bath room not replaced regularly. Also form for Laundry not replaced. Staff came into our room one morning without knocking. Reception staff very good. Intersport Ski Shop not professional and unfriendly. I pre booked ski equipment weeks before but didn't get what I wanted. They told me that a big Group had taken all the good ski they had. They had to surch for my reservation which means they don't look at online pre books he and prepare. Bad service .....overall good Hotel but did not deliver to my expectation for what I paid.....
for Everyoneby A verified traveler from Sydney
Beautiful hotel in the AlpsPosted Jan 29, 2017
Reasonably priced excellent restaurant on site. Fabulous breakfast although I wish it started earlier than 7:30 as we were keen to get on the slopes in the morning. Great friendly staff. Great ski hire on site.
for Everyoneby A verified traveler
A Rosa ski tripPosted Jan 27, 2017
Pros: Catering was superb
Cons: Layout signage
Location: Out of town centre, so heavily reliant on hotel mini bus
The hotel is beautiful, very large open spaces, fabulous spa. Dinning area was vast and the choice of food was fabulous, in fact too much choice, couldn't decide what to have as there was everything you can imagine. My only criticism which was shared by the group of guys I was staying there with, was the layout. I was on the 5th floor and had to take two lifts to get there. The signage was non existent, and took me a couple of days to find my bearings. Other than that, it was first class. You are out of town though and are completely reliant on getting the hotel mini bus everywhere.
by A verified traveler
Posted Oct 19, 2016 on Hotels
Posted Jul 30, 2016 on Hotels
Posted Jul 11, 2016 on Hotels
Beautiful hotel and gorgeous town. Great views and the suite was large and comfortable.
by A verified traveler
Posted Apr 12, 2016 on Hotels
Booked a junior suite, apperently it was in the attic , was very dissapointed and hotel staff refused to change anything or accommodate a different room. Hotel has superb breakfast buffet.
Comment from Hotel Management
May 26, 2016 by Katharina Huber, Hotel Management
Dear guest, thank you very much for choosing the A-ROSA Kitzbühel for your recent stay in the Tyrolean Alps. We would like to thank you also for taking the time to evaluate your stay at our Resort and for sharing your experience. We are very sorry to read that you were unhappy about your room assignment which was not changed according to your preference. Please accept our sincere apologies for any inconvenience caused. We hope to welcome you back again in the future. Kind Regards, Katharina Huber // A-ROSA Kitzbühel
by Donna from Kent, UK
An amazing place!Posted Dec 7, 2015 on Hotels
We had the most wonderful break in this hotel. Everything was truly amazing from the silly little things like the quality of the napkins, bedding, pillows, ambiance, lighting to the important things like the staff, food, location to town. We have never had a holiday where we felt so comfortable and with all the staff being so lovely. The Spa was an extra bonus and again the staff so gentle and lovely. In particular would like to say thank you to kristelle and Stephanie in the Spa and Boyen in the bar. But others were also so courteous and just can't remember their names. The guys in the ski shop too were really helpful and lovely. We would return here and I never usually say that about anywhere as u like to visit new places!