If there is enough snow - perfect location to ski
Posted Jan 5, 2015
We expected Kempinski standards are were probably disappointed by this.
In general the hotel is a good hotel, not at the high end of five star hotels but pleasant for a week of skiing. We had quite some service issues, e.g. the concierge messing up dinner reservations in the hotel which made us wait 1hour for a table (the bar manager actually managed to soften our mood by inviting us to some drinks while we waited and he even tried to get a table somewhere else in the hotel - that was a very nice move).
The housekeeping is useless, I had asked for a orthopedic pillow which was a major headache to obtain. The rooms weren't made after the first day of skiing and only after complaining with management that our rooms need to be made in the mornings, it happened.
Food in the restaurants are above average, but nothing thrilling. The 'asian' restaurant is highly overrated. I was not impressed with their selection.
New Years Eve's dinner was nice, but didn't include a children's dinner option other than bringing them to the kids room for basic buffet. After dinner was a big gap without activities/entertainment until midnight. The serving of the champagne was not professional as we had to carry our own bottle and glasses outdoor to enjoy the fireworks (which were great) and back in. There weren't enough cocktail tables set up to stand and enjoy the champagne. The adjacent bar is a SMOKING place and the band was actually only playing inside there after midnight..no more room to write