Ratings based on 139 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Secure location

Posted Jan 13, 2018
Pros: Most things
Cons: Less expensive airport transfer 45$ is a rip off for the distance.
Location: Very little sightseeing in DAR
In DAR you need to be careful and the security at this hotel was great as well was the staff and food.
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

GREAT LOCATION, FRIENDLY STAFF

Posted Nov 26, 2017
Pros: Location Friendly & warm Staff
Cons: Rooms need upgrading to be seen as offering good value.
This is my 3rd time at SERENA within the last 2 years. Staff is always warm, friendly and helpful. Location is excellent-close to the city but in its own oasis. Food is above average. Rooms are clean and comfortable but need upgrading to be of better value. Late check out is an excellent service especially when taking international flights that depart after 10pm!
5 out of 5
by Stefan

This traveler left a rating score only Posted Sep 30, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location but need more focus on service

Posted Aug 24, 2017
Great location n welcoming n warm staff but service is very slow n rooms need refurbishing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very good staff.helpful, and courteous. Location, very central Excellent breakfast
5 out of 5
by Hamed

This traveler left a rating score only Posted Aug 1, 2017 on Hotels
1 out of 5
by A verified traveler

Shabby

Posted Jun 18, 2017 on Hotels
Very shabby room. Just not appropriate for that price. Avoid till upgraded . The management should ensure they have some quality control and don't just allocate rubbish to Expedia guests
4 out of 5
by Kogilan

Posted May 25, 2017 on Hotels
Overall a well keep hotel. TV needs to have a sleep function.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good inner city hotel

Posted May 21, 2017
Convenient middle of town location, open spaces around, golf course in vicinity. Spacious, clean interiors, courteous staff and great buffet meals. Spa and gym are limited facilties. Other restaurants are quite good.