Ratings based on 68 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Dec 31, 2018
Staff were extremely friendly and helpful. Facilities were always clean and tidy, and were well maintained. Beach villa (amazing view of the beach!) cleaned twice daiily and always nicely made up with flower decorations. Very comfortable beds.
Local vendors, although very friendly, tend to mob guests who venture out onto the beach/ walk to the reef, and are extremely persistant.
Food can become somewhat repetitive and could do with more variety.
Comment from Hotel Management
Jan 1, 2019 by Hotel Management , Hotel Management
Dear valued guest,
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us.
At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.
Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us.
Please rest assured that we are looking into your comments related to our hotel operation and we regret to hear that you did not appreciate our food variety which includes:
The Palm restaurant opened for breakfast, lunch and dinner on all-inclusive with a daily changed variety of fresh International, Mediterranean and African cuisine, different food stations and live cooking stations.
The Beach Grill opened for lunch on all-inclusive, located on the beach under a wonderful big tree, where we do serve our light lunch.
The Nakupenda Pizzeria opened for dinner on all-inclusive, located on the beach/ restaurant where we serve appetizer, pizzas and desserts.
Furthermore our Pool Dinner as well as African Dinner on the beach on two different dates during the week which are one of the most popular events at the resort.
In addition our Seafood restaurant Suli Suli to choose from a la carte menu with extra charge.
Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation
Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future.
Best regards, Diamonds Mapenzi Beach Management
by A verified traveler
Posted Nov 14, 2018 on Hotels
Comment from Hotel Management
Nov 17, 2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Abey
Greetings From Diamonds Mapenzi Beach Resort
Thank you very much for the Report.
Best Regards
Diamonds Mapenzi Beach Management
by A verified traveler
Posted Oct 23, 2018
Had the most amazing stay here. Cocktails in the menu were superb. Surrounding just beautiful and the staff could not do enough for you.
Comment from Hotel Management
Oct 27, 2018 by Maybryante, Hotel Management
Dear valued Guest,
Greetings From Diamonds Mapenzi Beach Resort
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future.
Best regards,
Diamonds Mapenzi Beach Management
by A verified traveler from Arusha
Posted Oct 23, 2018
Great swimming pool for the kids and beach, loved that place!
Comment from Hotel Management
Oct 24, 2018 by Maybryante, Hotel Management
Dear Aurelie
Greeting from Diamonds Mapenzi Beach Resort.
Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, memorable experience during your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. and we are looking forward to welcome you back at Diamonds Mapenzi Resort in future.
Best regards,
Diamonds Mapenzi Beach Management
Recommended
for Everyoneby A verified traveler from South Africa
Posted Sep 4, 2018 on Orbitz
Cons: Faster cleaning service and stronger drinks.
Nice hotel. The food was better than we expected, though the desserts could be better. The staff was very kind. The talent show one evening felt a bit like a minstrel show. The drinks could be stronger and better made.
Comment from Hotel Management
Sep 5, 2018 by Hotel Management, Hotel Management
Dear Haley,
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us.
At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.
Your Feedback is a gift for us and we are pleased to read your positive impression about your stay with us.
However, please rest assured that we are looking into your comments, investigating and taking the appropriate measures in order to prevent future occurrence. Furthermore additional training's are taking place to keep our high standard for each guest.
Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
by A verified traveler
Posted Aug 28, 2018
Comment from Hotel Management
Aug 31, 2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Valued Guest,
Your feedback is a gift for us and thank you very much for your positive review scores. We are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future.
by A verified traveler
Posted Aug 15, 2018
Great place to go with kids. All you’re worries are attended to. Great selection of food, great property, friendly staff
Comment from Hotel Management
Aug 16, 2018 by Hotel Management, Hotel Management
Dear Valued Guest,
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
by A verified traveler from Dar es Salaam Tanzania
Posted Aug 14, 2018
This hotel is amazing! The food is lovely, the staff are friendly and best of all it’s a very family friendly hotel. The only issue we had was that the bedding was minimal it was really cold in the room and it would have been great if there was a blanket as well as the bed sheet on the bed. Other than that it was an amazing stay and I would gladly go back again.
Comment from Hotel Management
Aug 16, 2018 by Hotel Management, Hotel Management
Dear Inkheart22,
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us. However, please rest assured that we look into your comments and mentioned issue, investigating in order to take the appropriate measures and prevent future occurrence.Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
by A verified traveler
Posted Jul 17, 2018
Comment from Hotel Management
Jul 25, 2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Thanks for the Reviews Resurts.
by A verified traveler
Peaceful friendly relaxing
Posted Jul 6, 2018 on HotelsVery welcoming friendly and relaxing place to stay
Without doubt this is the friendliest hotel I have stayed at. Every single member of staff from the gardeners to Ester at the reception, just lovely, friendly people - nothing was too much trouble.
The hotel was clean and they put on a big screen to show the World Cup games for those interested. Food (buffet included for breakfast lunch and dinner) and drinks are plentiful and for those who like seafood you can book to have it at the beach restaurant at extra cost. Lots of places to relax and read - could do with some more sun beds.
Trips outside the hotel are really expensive but that is the same from all the hotels not just this one. Not sure the high cost of the day trips are justified and we certainly didn’t do as much as we would have done had the prices been more realistic.
Evening entertainment included from acrobatic shows to dancing and Swahili lessons. Table tennis, pool table and the dreaded WiiU and PS4 which were a god send on rainy days.
Comment from Hotel Management
Jul 13, 2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Mrs Smith Sarah
Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, memorable experience during your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Resort in future.