Ratings based on 94 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Pretoria

Posted Mar 2, 2020
It's a beach front hotel! Pros: As it is a little higher than the beach, the beach boys would just bother you when you would go to the beach, when you are inside the hotel property they don't. They serve coconut water daily, and for it was a big plus! It's a big hotel, lots of sunbeds and places to hang around Cons: The beach was full of seaweed, and for the 8 days that I was there they just cleaned the excess on the sand just once. Other surrounding hotels did it more often. If you want fresh beach towels, you have to give them back the used ones till 6pm. As there is sun till 7pm, for me it was a problem, as I needed to cut short my day so I'd have fresh towels the next day. For a 4 star hotel, I wasn't expecting that. On Sundays and Thurdays nights, they serve dinner outside, with live music. It was really nice, except the music went till 10:15pm and 10:30pm, and it really bothered me, as I was jet lagged and wanted to sleep early, but the music was loud.
Comment from Hotel Management
Mar 2, 2020 by Hotel Management, Hotel Management
Dear H, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. However, please rest assured that we are looking into your constructive feedback and taking the appropriate measures to prevent future occurrences where possible in order to keep our high service standard for each guest. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we hope to have a chance to welcome you once more at Diamonds Mapenzi Beach Resort in future.
5 out of 5
by A verified traveler

Posted Feb 26, 2020
We had a wonderful two nights, we here my boyfriend. We were able to enjoy
Comment from Hotel Management
Feb 27, 2020 by Hotel Management, Hotel Management
Dear Valued Guest, Your Feedback is a gift for us and we are pleased to read your positive comment and review score. Thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by A verified traveler

Posted Feb 20, 2020
Comment from Hotel Management
Feb 21, 2020 by Hotel Management, Hotel Management
Dear Valued Guest, Your Feedback is a gift for us and we are pleased to read your positive review score. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by A verified traveler

Posted Nov 5, 2019 on Ebookers
Comment from Hotel Management
Nov 6, 2019 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Guests Greeting from Diamonds Mapenzi Beach Resort Thank you very much for your kind and Your positive Feedback is a gift for us and we are pleased to read your positive review score and constructive comments. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort.
5 out of 5
by A verified traveler

Posted Sep 24, 2019 on Hotels
Comment from Hotel Management
Jan 16, 2020 by Hotel Management, Hotel Management
Dear Mr B, Your Feedback is a gift for us and we are pleased to read your positive review score. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 out of 5
by A verified traveler

10 days of relaxation

Posted Sep 23, 2019 on Hotels
The resort is located about 1 hour from the airport on the east of the island. Don't make the mistake that we made in booking a hotel transfer directly from the hotel as they are obliged to use the in-house "Zanzitours" transfer service at $75. (We booked a local taxi for the return transfer at $40) We arrived at the hotel just after 15:00 local time which was after lunch time cut-off but we were invited to have lunch regardless - big thumbs up for that The hotel is about 25 years old and is beginning to look a little tired but it is a lovely nonetheless. Our room was nice: well appointed but again, needs a refresh. We had a beachside villa (room 145) which was probably the best located villa on the resort - closest villa to the main resort building and the beach club hut. Rooms 144 and 147 will also share this ideal location The food is delicious - drinks are plentiful (we took the all inclusive option) and service is friendly. However, step out onto the public beach and you are fair game for constant pestering from the locals, selling their wares and offering sightseeing tours and sailing trips (at reduced costs offered by the hotel) Entertainment is provided by the "animation team" led by Shuma, who are young, enthusiastic and linguistically talented - amongt them, they could converse with all Europeans guests and provided a number of activities for those who wanted to take part
Comment from Hotel Management
Nov 22, 2019 by Hotel Management , Hotel Management
Dear Ayla, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. However, please rest assured that we are looking into your comments and taking the appropriate measures to prevent future occurrences where possible to keep our standard. In fact, we are providing and recommend transfers via our external transportation partner ZanTours which fulfills all necessary legal and insured requirements and as well to provide the best possible comfort. We are continuously working on our general room maintenance in order to keep our standard and accommodation experience high. Please be informed that we have increased our room maintenance operation to avoid further inconveniences. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best Regards, Diamonds Mapenzi Beach Management
4 out of 5
by A verified traveler

Worth a visit

Posted Sep 22, 2019 on Hotels
Excellent all inclusive
Comment from Hotel Management
Sep 23, 2019 by Ester, Hotel Management
Dear Anjan , Greetings from Diamonds Mapenzi Beach Resort Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management.
2 out of 5
by A verified traveler

Posted Mar 25, 2019
Comment from Hotel Management
Apr 3, 2019 by Hotel Management, Hotel Management
Dear Valued Guest, we are very sad to read your review score. Unfortunately the score it is not clear for us and therefore we hope to get the chance to welcome you again at our beautiful resorts in order to make it up for you. Best regards, Diamonds Mapenzi Beach Resort Management
5 out of 5
by A verified traveler

Mapenzi and Diamond resorts Rock!

Posted Jan 4, 2019 on Hotels
It was fabulous beginning to end. My happy place. Best Holliday ever.
Comment from Hotel Management
Jan 6, 2019 by Hotel Management, Hotel Management
Dear Shevaughn, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by A verified traveler

Posted Dec 31, 2018
Staff were extremely friendly and helpful. Facilities were always clean and tidy, and were well maintained. Beach villa (amazing view of the beach!) cleaned twice daiily and always nicely made up with flower decorations. Very comfortable beds. Local vendors, although very friendly, tend to mob guests who venture out onto the beach/ walk to the reef, and are extremely persistant. Food can become somewhat repetitive and could do with more variety.
Comment from Hotel Management
Jan 1, 2019 by Hotel Management , Hotel Management
Dear valued guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please rest assured that we are looking into your comments related to our hotel operation and we regret to hear that you did not appreciate our food variety which includes: The Palm restaurant opened for breakfast, lunch and dinner on all-inclusive with a daily changed variety of fresh International, Mediterranean and African cuisine, different food stations and live cooking stations. The Beach Grill opened for lunch on all-inclusive, located on the beach under a wonderful big tree, where we do serve our light lunch. The Nakupenda Pizzeria opened for dinner on all-inclusive, located on the beach/ restaurant where we serve appetizer, pizzas and desserts. Furthermore our Pool Dinner as well as African Dinner on the beach on two different dates during the week which are one of the most popular events at the resort. In addition our Seafood restaurant Suli Suli to choose from a la carte menu with extra charge. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management