Ratings based on 69 Verified Reviews

3.5 out of 5
55% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

decent hotel that matches its price

Posted May 9, 2016 on Hotels
I went to visit my family and we stay for approximately two weeks. The breakfast was amazing and we like the hotel's strategic location which gave access to restaurants, shopping centers, and businesses. This hotel provides free wifi that authenticates users upon connection. It was very annoying to the authentication processes after a couple of minutes of inactivity, specially if you rely on VoIP services such as Viber or whatsapp. We also had problem communicating with the hotel's staff and administration because they know little or no English. A quick solution was to use Google Translate to write a sentence in English and have it translated back to Turkish. Our room is relatively clean and in good condition, facing a parking lot towards Ataturk blvd. Next to the parking lot is a building complex with backyards they keep roosters in. I did not mind the rooster's sound early in the morning but perhaps others might find it annoying. Overall, we enjoyed our experience and understood that we got what we paid for.
Comment from Hotel Management
Jul 23, 2016 by Fetih, Hotel Management
Dear Guest, Thank you for your lovely review. I am very happy to see that you enjoyed your stay at the Surmeli Ankara Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. Wi-Fi connection is necessary to authentication processes after. I am looking forward to welcome you back in the near future. Best wishes,
4 out of 5
by vinod from sweden

comfortable

Posted Dec 5, 2015 on Hotels
good place to stay
1 out of 5
by Athiwat from Bangkok

Pool

Posted Aug 23, 2015 on Hotels
Pool hotel, hot
4 out of 5
by A verified traveler

Who gave them 5 stars?

Posted Jul 26, 2012
It is reasonably comfortable hotel in a central location but it certainly does not have what a five star hotel does, all the way from the reception staff (few know English or go out of their way to help),the upkeep of the room (furniture needs fixing), paper cups instead of china cups and glasses in the room, air conditioning makes noise, breakfast is mediocre.Bedding and bath room are great, But over all it certainly cannot be a five star hotel. Worth your money if you pay a 3 or at very most a 4-star price. Based my experience the rating for hotels in Turkey are not reliable, except for the big international chains..
5 out of 5
Recommended
for Everyone
by A verified traveler

top hotell

Posted Jun 21, 2012
Nice,clean,friendly hotel.Very central.Recommended
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2011 on Hotels
2 out of 5
by A verified traveler from Geneva

doen't reflet the main hotel comment al ALL

Posted Nov 21, 2011
Location: new business center
The hotel was empty and i understand why: no lobby bar services, poor breakfast, room service "grill" close at 10pm, "spa and sauna" unusable, no employee within the fitness & spa area, etc...
1 out of 5
by A verified traveler

won't go back again

Posted Nov 20, 2011
not a good experience , don't recommend .
5 out of 5
by A verified traveler from baltimore, maryland, usa

trip to ankara

Posted Nov 2, 2011
excelent hotel. very reasonable price, good location and very clean, staff are great.
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Robert

Posted Sep 24, 2011
I did stay in this hotel only one day,But really nice overhaul. I recommend this hotel to everyone.