Ratings based on 194 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by david

Novotel

Posted Sep 30, 2017 on Hotels
Very good, only criticism is the drinks are very expensive but will definitely go again.
Comment from Hotel Management
Oct 4, 2017
Dear Mr. David, We appreciate your comment referring your stay at Novotel Rayong. We look forward to welcoming you back to our resort again soon Kind regards, Areerat Sangnak - Front Office Manager
2 out of 5
by A verified traveler

Posted Sep 29, 2017 on Hotels
Bathrooms need modernizing. Shower in the bath is outdated and water temperature fluctuates from very hot to cool. The access corridors to the room are not sound proofed so every room door being opened or closed, every conversation being had in the corridor is heard in every room, no matter what time of the day or night. The hotel amenities and the staff are excellent.
Comment from Hotel Management
Oct 4, 2017
Dear Sir, Thank you very much for taking the time to share your detailed feedback with us of your recent stay. Firstly, please allow me to apologize for the any inconvenient caused during your stay. Please note that your comments has been shared with the management and concern department to find the solution to solve the problem We hope you will give us chance to serve a better service again in the future Kind regards, Areerat Sangnak - Front Office Manager
4 out of 5
by Stephen

Consistently good hotel

Posted Aug 10, 2017 on Hotels
Nice hotel. Needs a bit of update but great location and good overall service
Comment from Hotel Management
Aug 18, 2017
Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Areerat Sangnak - Front Office Manager
3 out of 5
by John

Great Service - Nice People - But Stay So So.

Posted Jul 19, 2017 on Hotels
Service great! Nice and clean but food so so plus$$ and noisy. Hallway door does not seal so it sounds like door is open and you hear everything in hallways and I am sure they can hear you when they walk by. Definitely ask your sheets be changed nightly because no matter how carefull you are sand will get in the sheets. TV very poor reception. WiFi Excellent.
Comment from Hotel Management
Jul 29, 2017
Dear Mr. John, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, you negative comment has been duly noted, please ensure all these will be discussed among management team to find the solution to fix these problems Thank you again for sharing your experience We look forward to welcoming you back soon in he near future Sincerely yours, Areerat Sangnak - Front Office Manager
4 out of 5
by A verified traveler

Wonderful peaceful stay.

Posted Jul 9, 2017 on Hotels
Will visit again. Very clean cottage in natural pleasant surroundings. In room coffee would have been nice.
Comment from Hotel Management
Jul 29, 2017
Dear Valued Guests, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience We look forward to welcoming you back to us again in the near future Sincerely yours, Areerat Sangnak - Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good choice of hotel in Rayong

Posted Mar 15, 2017
Pros: Room is spacious. Hugh swimming pool. Breakfast has a great variety. Beach is beautiful.
Cons: Need to pay for playing snooker.
Location: Need to drive about 10km for a fine dining at Bali Pizzeria. Suggest to stay at Novotel Rayong for a few days before or after you go to Samed Island.
Hotel is fine like all other Novotel. Room is spacious. Hugh swimming pool. Breakfast has a great variety. Beach is beautiful. Spend much less than Marriott for a stay at the same beach. Need to drive about 10km for a fine dining at Bali Pizzeria. Suggest to stay at Novotel Rayong for a few days before or after you go to Samed Island.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, good beach and swimming pools.

Posted Mar 10, 2017
Pros: Loction
The overall hotel is very nice and seems to be well maintained. Our service was very good and the location offers a very good beach area that they keep clean unlike some neighboring locations. Good swimming pools and fitness area. Easy access and parking for those that drive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bkk Thailand.

Clean and peaceful.

Posted Feb 8, 2017
Nice beach and peaceful environment.Easy access and spacefull parking area.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2017 on Hotels
1 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
over priced ...