Ratings based on 344 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
We had a great stay. Rooms were clean and updated. The indoor heated pool was a fun amenity for the whole family after a long drive. Breakfast was included and was a good variety.
Comment from Hotel Management
Oct 18, 2017 by Front Office Manager, Hotel Management
Thank you for your recent feedback from your stay with us at the Holiday Inn Express & Suites in Klamath Falls, Oregon. We are very happy that your stay with us was a great one. We are glad to hear that you enjoyed our complimentary Express Start breakfast. We look forward to having you back at the property on your next trip to Klamath Falls, Oregon. Have a great day.
4 out of 5
by A verified traveler

Posted Sep 14, 2017
it was in a nice area. friendly hotel staff. nice room. it was a quick stop for us so we didn't see the tow. no complaints.
Comment from Hotel Management
Sep 24, 2017 by Front Office Manager, Hotel Management
We do have the friendliest staff and one of the most amazing housekeeping teams. Thank you for your positive feedback and for choosing our hotel property. If you decide to return to Klamath Falls, please consider our location once more.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cold rooms

Posted Sep 11, 2017
New heating and cooling system was not working do to the failure of the installation manuals directions. Thanks to the Maintenance man Troy we were able to send a comfortable night at the hotel.
Comment from Hotel Management
Sep 24, 2017 by Front Office Manager, Hotel Management
Thank you very much for your positive feedback and reviews of our location. We enjoy showing our team the great feedback and reviews our guest leave for them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel.

Posted Aug 19, 2017
Location: Convenient location for our trip to Crater Lake and the Lava Beds.
Great stay, they picked us up at the train station, very helpful with driving directions to local sites and restaurants. Very good breakfast and comfortable beds. The pool and spa were very clean and well maintained, look forward to staying there again.
Comment from Hotel Management
Aug 28, 2017 by Front Office Manager, Hotel Management
We do have the friendliest staff and one of the most amazing housekeeping teams. We are glad you enjoyed the indoor pool and spa. Thank you for your positive feedback and for choosing our hotel property. If you decide to return to Klamath Falls, please consider our location once more.
4 out of 5
by Carl C

Nice Stay

Posted Aug 18, 2017 on Hotels
Overall very good place to stay and we'd do it again. Very nice hotal, convenient to restaurant and offered a nice continental breakfast as well. Very accomodating and professional front desk staff.
Comment from Hotel Management
Aug 28, 2017 by Cathy, Hotel Management
We appreciate you choosing our hotel on your recent visit to our city. Customer Service is our #1 priority and when we receive feedback such as yours, it makes our DAY! Thank you for taking the time to share your experience!
4 out of 5
by Albert

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017 by Cathy, Hotel Management
We appreciate you choosing our hotel on your recent visit to our city. Thank you for taking the time to share your experience!
2 out of 5
by Terri

Not much of a choice in K Falls

Posted Aug 12, 2017 on Hotels
Our bathroom was so stinky! I wiped down the floor thinking that would help, and couldn't believe how dirty the floor was, but it didnt help it was still stinky! The bathroom sink would hardly drain..dont the maids who "clean" notice this? Everything else was fine, comfortable beds although linens were thread bare. Staff was very nice, and breakfast was typical Holiday Inn fake eggs, but delicious cinnamon rolls!
Comment from Hotel Management
Aug 28, 2017 by Cathy, Hotel Management
Dear guest, we appreciate your feedback and we are glad to hear our location suited your needs and that you enjoyed our complimentary Express Start breakfast. We do however deeply apologize for the inconveniences you experienced during your stay. We have looked into the issue and can assure you it is being resolved. Thank you again and we hope you will stay with us again so we can provide you with the clean quality rooms that we are known for.
5 out of 5
by Evelinda

Good enough

Posted Aug 2, 2017 on Hotels
The hotel was clean and it had a decent breakfast. The surrounding area not so good.
Comment from Hotel Management
Aug 28, 2017 by Cathy, Hotel Management
Thank you for your recent feedback from your stay with us at the Holiday Inn Express & Suites in Klamath Falls, Oregon. We are very happy that your stay with us was a great one. We are glad to hear that you enjoyed our complimentary Express Start breakfast. We look forward to having you back at the property on your next trip to Klamath Falls, Oregon. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Good Location

Posted Jul 27, 2017
Staff is always pleasant at this hotel always there to help. I don't know where this hotel gets its bacon but I would come back just for that.
Comment from Hotel Management
Aug 28, 2017 by Front Office Manager, Hotel Management
Dear guest, we appreciate your feedback and we are glad to hear our location suited your needs and that you enjoyed our complimentary Express Start breakfast. We get our bacon from Sysco Foods then serve it with love. See you soon
5 out of 5
by A verified traveler

Perfect for an overnight stay

Posted Jul 18, 2017 on Hotels
Super friendly staff! Clean rooms. Updated nicely. Location is ok. A short 5 minute drive to nice restaurants. Pool is tiny but enough for the kids to burn some energy. Very quiet. Only issue is the super soft beds! Overall though highly recommend.
Comment from Hotel Management
Aug 28, 2017 by Cathy, Hotel Management
Thank you for your recent feedback from your stay with us at the Holiday Inn Express & Suites in Klamath Falls, Oregon. We are very pleased that your stay with us at the hotel was a great one for you. The staff here at the hotel try to make each guests stay a comfortable one. We look forward to having you back at the hotel on your next visit, have a great day.