Garden

Reviews of Microtel Inn & Suites by Wyndham Klamath Falls

2 out of 5
Microtel Inn & Suites by Wyndham Klamath Falls
2716 Dakota Ct, Klamath Falls, OR

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 1005 reviews" "
Rating 8 - Good. 311 out of 1005 reviews" "
Rating 6 - Okay. 195 out of 1005 reviews" "
Rating 4 - Poor. 114 out of 1005 reviews" "
Rating 2 - Terrible. 83 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The amenities included a fitness center, but it was as off site. Very misleading.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Suzanne,We appreciate your feedback on the fitness center's location. Your comments will be shared with the team for future improvements. Thank you for bringing this to our attention.

8/10 Good

Christabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for the price. Adequate room & breakfast.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Christabel,We appreciate your feedback and are glad you found value in our offerings. Your satisfaction is important to us and we hope to welcome you back for an even better experience in the future.

4/10 Poor

Samantha

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was nasty dirty
Stayed 2 nights in Mar 2024

2/10 Terrible

Elizabeth

Disliked: Amenities
Where do i even begin. We had the worst experience here. The employees tried their best but it was thing after thing. We had 3 different rooms within the first night. It was me, my boyfriend, and our dog. First room we were given was actually someone else’s room and when we walked in it had other people’s belongings. (thank god no one was there). We then got a new room at the end off the hall, next to the staircase. Fine. The room was a conjoined room, Fine. The room next to us brought what sounded like 4-6 small dogs who howled, barked, scratched and sniffed at the conjoined door stressing out our dog for hours. My boyfriend went to the front desk just after 10pm requesting a new room, because we were done with the annoyance and our dog not relaxing. Our third room was in between 2 empty rooms and other than the walls are so thin you can hear the constant hallway activities throughout the night and the huge stain on the floor it was fine. Day two was almost smooth sailing except our second card stopped working while my boyfriend went to take our dog out; and at nearly 11pm the room next to us was suddenly occupied with a couple talking and doing “couple-ley” things into the am’s. We did not have a relaxing experience and had it been just one of these things we would have been fine but 3 rooms and problems after problems, just simply a terrible experience. Long story short is if your being cheap like i was and you have the money to stay elsewhere, do it.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Elizabeth, We apologize for the inconveniences you encountered during your stay and appreciate your patience with our team's efforts. Your feedback is valuable and will be shared with the appropriate departments for further review. We strive to provide all guests with a comfortable experience and regret that we fell short of your expectations. We hope you reconsider staying with us in the future and contact management for further assistance.

8/10 Good

Suzan

Traveled with partner
Liked: Staff & service
Too much chlorine smelll
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Suzan,We appreciate your feedback regarding the chlorine smell. Your comments have been noted for future improvements in guest experience. Thank you for bringing this to our attention.

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff made our stay wonderful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello mike,We're thrilled to hear that our staff had a positive impact on your stay. Your kind words are truly appreciated and we hope to welcome you back again soon for another enjoyable experience!

10/10 Excellent

Rebecca

Traveled with family
Liked: Amenities
The front desk was very accommodating
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Rebecca,We are pleased to hear that our front desk team provided you with excellent service during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

8/10 Good

Mary, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Mary,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Allison

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very pet friendly, staff friendly and had a great continental breakfast.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Allison,Thank you for sharing your positive experience with us! We are glad to hear that you found our hotel pet friendly and our staff friendly. It's great to know that you enjoyed our continental breakfast as well. We appreciate your feedback and hope to welcome you back in the future for another great stay.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Andrew,Thank you for sharing your positive feedback about your stay with us. We are delighted to hear that you had a nice experience at our hotel. It's our goal to provide excellent service and a pleasant stay for all our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Straightforward accommodations at a good price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Teresa,Thank you for choosing our hotel and for sharing your review. We are glad to hear that you found our accommodations convenient and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello James,We are glad to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Doreen,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had an excellent experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

S

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was dirty not clean room 105 not clean at all
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello S, We apologize for any inconvenience you experienced during your stay in room 105. Our housekeeping team is committed to maintaining a high standard of cleanliness, and we appreciate your feedback. We encourage guests to reach out directly to our management team to address any concerns they may have during their stay.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent service and very clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Abel,Thank you for your feedback! We are delighted to hear that you found our service excellent and our hotel very clean. It is always our goal to provide exceptional service and maintain a high level of cleanliness. We appreciate your kind words and hope to welcome you back in the future for another great stay.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Amazing staff , front desk lady was working in all departments . We had issue with tv she fixed it , we needed towels she brought it . Only negative part is the hotel is hidden and the fog did not help
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Michael,Thank you for taking the time to share your feedback. We're glad to hear that our staff provided excellent service during your stay, especially the front desk lady who went above and beyond to assist you. We apologize for any inconvenience caused by the hotel's location being difficult to find, especially in foggy conditions. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back again soon for another exceptional stay.

8/10 Good

Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Dixon,We appreciate you choosing our hotel for your stay! Should you have any further suggestions or feedback, please don't hesitate to reach out to us directly. We value your opinion and are always striving to improve.

8/10 Good

Sotirios

Traveled with family
Liked: Cleanliness, staff & service, room comfort
No frills hotel
Stayed here one night with family. Friendly staff, welcoming and accommodating to our needs. No frills hotel, better than expected breakfast. Would stay again on a road trip stop.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sotirios,Thank you so much for choosing our hotel for your recent road trip stop! We're thrilled to hear that our staff provided friendly and accommodating service throughout your stay. It's great to know that you found our breakfast better than expected. We appreciate your kind words and look forward to the opportunity to welcome you and your family back again in the future.

10/10 Excellent

Daniel, Calhan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Daniel,Thank you for your positive feedback regarding our friendly staff! We strive to provide excellent customer service and it's always rewarding to hear when our efforts are appreciated. We hope to welcome you back again in the future for another pleasant stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms. Definitely stay again when visiting with family
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Michael,Thank you for your positive feedback! We are delighted to hear that you enjoyed the friendly staff and clean rooms during your stay. We appreciate your loyalty and hope to welcome you and your family back soon for another wonderful stay.

10/10 Excellent

J.David

Business traveler
Stayed 3 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello J.David,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfty
Except from having extremly loud neighbors. When they finally fell asleep we enjoyed a restful night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Billy,We apologize for the inconvenience caused by your noisy neighbors. We're glad to hear that you were able to enjoy a restful night once they fell asleep. We value your feedback and will share it with our team to ensure a peaceful stay for future guests.

6/10 Okay

Joel

Business traveler
Liked: Staff & service, amenities
The property is in need of repair and remodel.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Joel,Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience caused. We continuously strive to improve our facilities and your comments will be shared with our management team for further consideration. We hope to have the opportunity to welcome you back in the future for a more positive experience.

4/10 Poor

Hamid

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst room in the property with broken tiles in the bathroom and old toilet and sink and was given a handy cap room when was not requested. Too tired to complain.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Hamid, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for our future guests. Thank you for bringing these concerns to our attention.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick clean and close to family, great service
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Jay,Thank you for taking the time to share your positive experience with us! We're glad to hear that our hotel's convenient location, cleanliness, and excellent service made your stay enjoyable. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Asia

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Asia,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back again in the near future.

8/10 Good

Vic

Stayed 1 night in Jul 2023
Response from Manager on Nov 22, 2023
Hello Vic,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Okay

Emily, Ashland

Traveled with family
Liked: Staff & service
The staff were lovely and helpful. They took their jobs seriously and they were excellent. The hotel itself? Not so much. Strange location, homeless people in the random field next to it. I would suggest a fence built around the property.
Stayed 1 night in Sep 2023
Response from Manager on Nov 1, 2023
Hello Emily, Thank you for your feedback on our staff, we're glad to hear that they provided excellent service during your stay. We apologize for any discomfort caused by the location and the presence of homeless individuals. While we cannot control external factors, we appreciate your suggestion and will take it into consideration for future improvements. We hope you enjoyed the rest of your stay with us.

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Horrible tv didnt work, phone didnt work. A lot of homeless around. Dirty outside and smelled bad inside.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Amanda, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address these concerns to ensure a better experience for our future guests. We value your patronage and hope to have the chance to serve you better in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Christine,Thank you for taking the time to share your positive experience with us. We look forward to welcoming you back in the future.

8/10 Good

Charalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Charalie,Thank you for the positive rating! We're thrilled to hear that you had such a great experience with us. We hope to welcome you back again soon!

4/10 Poor

Becky

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was pretty clean and quiet. But wasn’t exactly what the pictures show.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Becky, We apologize for any discrepancies between the pictures and your experience. Our team always strives to provide the best possible stay for our guests. Please let us know if there is anything specific we can do to make your visit more enjoyable.

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Sarah,Thank you for your excellent rating! We are thrilled to hear that you had such a wonderful experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Cristen, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were decent. Breakfast was quite underwhelming, had to go elsewhere for a decent meal. Location was good.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Cristen,We apologize for the disappointment with breakfast and appreciate your feedback. We will take this into consideration to improve our offerings. Thank you for choosing our location.

8/10 Good

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations good; but walls are thin.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Ken,We apologize for any inconvenience caused due to the thin walls. We appreciate your feedback and will work towards finding a solution to improve our guests' comfort.

10/10 Excellent

GENE, Richmond

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello GENE,Thank you for sharing your perfect rating with us! We truly appreciate your positive feedback and are pleased to hear that you had a great experience during your stay. Our team strives to provide exceptional service and it's wonderful to know that we met your expectations. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Geoff,Thank you for your outstanding review! We're thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as expected, good for a short stay. although I would have paid about $40 less if I booked as a walk in through the hotel
Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
Hello Frank,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I wish I had paid attention to fact the hotel had a hot tub! Next time I will bring a suit. Heidi at the checkin desk was awesome!! Loved having a room on first floor close to a exit door.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Greg,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room and your comments about our tub. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but nice for a quite night of stay
While I have not complains with this hotel, I do like to point out that the standard room is super small. The size of the room is in the description of the room but I was not paying attention. Hot breakfast is also very good.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Shing,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast as well as our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, great stay
This was a very nice laid out room with a southern facing window seat. Looked like a nice pool and hot tub. Morning breakfast was spot on. Check in and check out was easy and quick.
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hi Terence,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

bobbie

Traveled with partner
Liked: Amenities
Nice facility. Friendly staff Heidi S. Was very helpful,and nice. When we come back to Klamath Falls, this will be our place to stay
Stayed 2 nights in Oct 2023
Response from Manager on Oct 5, 2023
Hi Bobbie,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
It was a very good stay. My only complaint was the wifi didn’t work. Every five minutes i was asked for the wifi password. I couldn’t hook up my gaming system to the internet. Is it the worst thing in the world? No. Just annoying to have to type in the password every five minutes unless I wanted slow internet.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Zachary ,Thank you so much for bringing to our attention the issues that you encountered with our WIFI. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

10/10 Excellent

Maura

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Maura,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our overnight needs.
Stayed 1 night in Oct 2023
Response from Manager on Oct 4, 2023
Hi Elizabeth,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Tina

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The sofa bed had been folded away without the dirty bedding being replaced. The shower head had long black hair hanging from it and the tub was dirty. Someone was smoking marijuana in a ‘nonsmoking’ hotel and the whole floor smelled of it. The staff was curious and friendly.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Tina ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hope they will improve in future..
Stayed for two nights. Location and the lighting of the room are good. BUT.. toilet stained with blood ( forget to take picture) and air con’ s filter filled with dust.. once we switch on AC, the dust blowed to us and sneeze non-stop. I am not allergy to any dust but my clothes got dirty and I had rash the next day.. the chair in the room has mold, very old.and dirty . lastly, they didn’t clean the room after we stayed first night.. the trash is still there and used towels are not replaced with the New one.. I am not expecting like 3-4 stars hotel but the room must be cleaned ..
Stained bed frame sheet
Stained mattress sheet
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Guest ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Excellent

Faye

Stayed 1 night in Sep 2023
Response from Manager on Oct 24, 2023
Hello Faye,Thank you for your excellent rating! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back soon.

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Nicole ,Hello Nicole, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.