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Reviews of Shilo Inn Suites Hotel - Klamath Falls

3 out of 5
Shilo Inn Suites Hotel - Klamath Falls
2500 Almond St, Klamath Falls, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1163 reviews" "
Rating 8 - Good. 380 out of 1163 reviews" "
Rating 6 - Okay. 143 out of 1163 reviews" "
Rating 4 - Poor. 59 out of 1163 reviews" "
Rating 2 - Terrible. 49 out of 1163 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely no internet. When I called the front desk, I was told to just keep clinking on it. I have spent the better part of an hour trying that method! Called me silly, but when I book a hotel that advertises internet as one of their amenities, I expect to have it! I was expecting to accomplish some work this evening but that did not happen!
Stayed 1 night in Apr 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and rooms are beautiful. I was pleasantly surprised. Not having any breakfast at all, or even coffee in the lobby, was unusual. There are coffee makers in the rooms. Also, I don’t know if there’s an issue with staffing or what, but there is a restaurant and lounge attached to the motel, but it’s not open either. The rooms are not well insulated, and sounds from your neighbors, plus plumbing sounds, were pretty loud. Bed was comfy, but springs were squeaky. All in all, I would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Tristan was accommodating and helpful!
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Clean. Not crowded.
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Shanti

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms could use updating, restarting is closed and for lease. Room key did not work and had to be re-set each time after it was used.
Stayed 2 nights in Apr 2024

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
Workers noises hammers screwdrivers

10/10 Excellent

Gary

Very clean and comfortable with nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Peik-Kuan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very close to Oregon Tech, which was why I chose it. Conveniently located off of hwy 97. Nice big room. Wish they include breakfast for the price of the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Location convenient to OIT, medical facilities and cinema. No breakfast but several restaurants very close.
Stayed 1 night in Apr 2024

10/10 Excellent

Esther, Woodinville

Traveled with pets
Liked: Staff & service
Disliked: Amenities
Walls are thin. Next room tv loud couldn’t sleep a wink
Stayed 1 night in Apr 2024

8/10 Good

Keith

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given them an excellent if we had not been awaken at 12:30am by stomping from the room above. The people in the room above us were doing something for over 30 minutes constant thump thump thump as if they were hopping or bouncing a hard ball from one end of the suite to the other and back again. This was the first time this has happened to us at this inn.
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not see evidence of cleaning staff in the room for the entire duration of trip, i.e. dirty towels did not get removed from the room or replaced, had to request fresh towels from the front desk daily. Also, full trash cans had to be left in the hallway in order to be emptied.
Stayed 5 nights in Mar 2024

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service
Staff very friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Rayna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated but not a big deal if u just need a bed to sleep in. Super cheap rates but you get what you pay for.
Stayed 2 nights in Mar 2024

6/10 Okay

Marilyn

Traveled with pets
Liked: Cleanliness, staff & service
I would have appreciated your offering a continental breakfast in lobby area since there is no open restaurant in the facility.
Stayed 1 night in Mar 2024
Response from Tristian on Mar 30, 2024
Thank you for taking your time in leaving us a review. Your feedback has been passed to the proper department.Thank you for choosing Shilo Inns

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Effortless check in. Room is in perfect condition. Better than i had hoped.
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice for the price. The pool is clean and relatively warm. Hot tub is not working. Room was bigger than expected, fine condition.
Stayed 1 night in Mar 2024

6/10 Okay

Geane

Only down side is the ambient noise from adjacent rooms door slamming, plumbing noise. But room nice staff helpful & clean. Must light sleepers.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Stayed 1 night in Mar 2024

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy gave us a close room since my husband was on crutches. Very dog friendly. Great shower and comfy bed & blankets. Only thing I'd change is put in places to charge cell phones.
Stayed 1 night in Mar 2024

2/10 Terrible

alex

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We didn’t get the kid’s suite and our breakfast was not included
Stayed 2 nights in Mar 2024

6/10 Okay

Jill

Traveled with partner
Disliked: Amenities, property conditions & facilities
The resturant was closed and no breakfast to be served. One of the main reasons we booked the hotel.
Stayed 1 night in Mar 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brian

Business traveler
Liked: Cleanliness, amenities
Would give 5 star but house cleaning WOULDN'T give fresh towels, said every 3 days only. No breakfast, no coffee in lobby just was expecting at least those for 120 plus a night
Stayed 3 nights in Mar 2024

6/10 Okay

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are friendly and the hotel is clean. The indoor pool was available and clean. There is no restaurant or breakfast offered. One cushion of couch in our room was ripped/shredded. The hot and cold adjustment for the tub/shower were plumbed backwards causing a real safety issue.
Stayed 1 night in Mar 2024

6/10 Okay

Jeanette

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
We stop here every time we travel south, the last 2 times we’ve stopped our room has been unclean. We do travel with a little dog who is well house trained, but obviously other dogs before us are not! The first thing we noticed was dry urine on the floor by the corner of the bed, blood or something on the “dust ruffle”. The toilet handle was broken and the shower dripped water. Just unsatisfied with the room!
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Mar 2024

4/10 Poor

delisa

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Craig

Stayed 1 night in Mar 2024

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was green, hot tub was empty, sauna smelt like clothes that sat wet in the washer for a month. Room smelt like smoke and burnt sage. Actually woke up with a sore throat. Vending machines all broke, charged my card and didn’t not dispense. Tried putting cash in just kept taking my bills and giving back quarters. Breakfast was completely closed. Coffee machine was filthy. Front desk was rude like I was complaining about everything which I was because it was horrible. They refused to refund me (left 2 days early) had to call Expedia to get it taking care of. I can go on but you get the picture.
Stayed 3 nights in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Esther

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy, affordable, friendly staff. I was disappointed to discover that breakfast is no longer offered. The pool looks like it needs freshened up and a good cleaning. The hot tub needs repaired and was out of order.
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shirley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable! The restaurant is closed and no breakfast or coffee in the morning, but otherwise a great place to stay. Coffee maker, fridge and large rooms!
Stayed 1 night in Feb 2024

8/10 Good

Gari

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great spot to stop for the night while bird watching in the Klamath basin.
Stayed 1 night in Feb 2024

6/10 Okay

Steve

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities
Room was clean but no maid service. I had to get packets of coffee every night. I was told I could not get extra or fresh towels till my third day. No breakfast, just a couple of snack and drink machines. Everyday around 5 to 6 kids were using the pool and I was planning on using the pool but these kids were in it and very disrespectful. The kids were calling the hotel staff derogatory names and calling the employee at the counter some really rude names. The check in people make you check and sign multiple legal paperwork for being responsible for a multiple of things. I plan on a few more trips to that area to see family. We will look for another facility that is dog friendly.
Stayed 3 nights in Feb 2024

6/10 Okay

Russell

Stayed 1 night in Feb 2024

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

SARAH

Traveled with partner
Liked: Cleanliness, staff & service
Restaurant was closed. When we booked the hotel it listed the restaurant. The heating system kept us awake all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service
The water in the adjacent room (probably a faulty toilet valve) ran continuously throughout the night. I informed the front desk but they never responded. It was very loud and disturbing.
Stayed 1 night in Feb 2024

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Their website promises a free breakfast but there was nothing. No hot drinks or anything to offer.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Murray

Liked: Cleanliness
Disliked: Amenities
We booked this property (with Expedia) after reviewing the hotel website. Our decision was solely based on the fact that it had a plus 8 rating and had an indoor pool and HOT TUB. After checking in, we discovered that the hot tub was out of commission. We asked if we could cancel our stay, as we passed up a hotel that was about $35 less expensive, including breakfast. The nice young man at the desk was apologetic but said there was nothing he could do. He did not have the authority to make decisions to reverse charges. I asked him to call the hotel manager but he refused. He did send him an email to request that he call me...but, as expected, I heard nothing. In summary, we spent more money but received less. I guess it's buyer beware...of false advertising. The desk clerk said, "Sir, you booked and received the room and everything else (amenities) are just a bonus. I replied that it was the amenity was the only reason that I booked the room. After 12 hours on the road we booked and paid for a hotel with a hot tub. At very least it should have been noted on their website that the tub was down. Extremely disappointed...a complete waist of the extra money that we paid to stay here...and be warned...the restaurant is not open either.
Stayed 1 night in Jan 2024

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay but sidewalks weren't cleared of ice and snow
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
My girl had a great time. This is our go to when we ant our time alone 😊
Stayed 1 night in Jan 2024