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Reviews of Arabella Hotel Golf & Spa

5 out of 5
Arabella Hotel Golf & Spa
R44 Kleinmond, Kleinmond, Western Cape

Reviews

8.2

Very Good

Rating 10 - Excellent. 102 out of 243 reviews" "
Rating 8 - Good. 86 out of 243 reviews" "
Rating 6 - Okay. 34 out of 243 reviews" "
Rating 4 - Poor. 16 out of 243 reviews" "
Rating 2 - Terrible. 5 out of 243 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alvaro Augusto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
golf couse , and rooms very good service has to be better
Stayed 1 night in Mar 2024
Response from Paul on Mar 24, 2024
Dear AlvaroThank you so much for your recent visit to Arabella Hotel, Golf & Spa and for taking the time to complete a review.We are please to see that you enjoyed your stay and the Hotel.We look forward to welcoming you back to Arabella Hotel, Golf & Spa in the near future.Kind regards,Paul GibsonDeputy General Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael on Feb 9, 2024
Dear DanielaThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Mr Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael on Feb 9, 2024
Dear Mr RichardThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at beautiful Arabella! The golf course was immaculate and we loved getting spa treatments as well. The food at the hotel was also 5 star and service was amazing. Beautiful property! We would definitely recommend staying here and coming here again!
Stayed 2 nights in Oct 2023
Response from GM on Dec 23, 2023
Dear KathrynThank you so much for your very kind comments and high rating. We are delighted that you enjoyed your stay at Arabella Hotel Golf & Spa.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful location, stunning golf course, friendly staff, lovely spa treatments. For the class of the hotel it is beginning to a bit tired. Restaurant food disappointing for the standard of the hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Colin

Stayed 2 nights in Feb 2023

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in which to pass a few days whilst in the area of Hermanus. The facilities are superb.
Stayed 3 nights in Feb 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and staff with a great golf course on property.
Stayed 5 nights in Feb 2023
Response from Michael Phillipson on Feb 17, 2023
Dear DanielThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful getaway
Lovely hotel with a nice pool, beautiful room and great golf course. There are trails to walk on. The spa was perfect. Only complaint would be the slow service in the restaurant.
Stayed 2 nights in Feb 2023
Response from Michael Phillipson on Feb 17, 2023
Dear StephanieThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us overall.We have constructively shared your comments with our Restaurant Team to assist us in improving our service delivery standards.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Dietwin Johann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel within a country club. Amazing views and good food.
Stayed 3 nights in Nov 2022
Response from Michael Phillipson on Dec 27, 2022
Dear DietwinThank you so much for your recent visit to Arabella Hotel Golf & Spa.We are delighted that you enjoyed your stay jwith us and thank you cfor your high rating, much appreciated.Kind regards,Michael PhillipsonGeneral Manager

6/10 Okay

Varshini

Traveled with family
Used to be a great hotel now it's just ok. Rooms a bit dated, but es
Stayed 2 nights in Oct 2022
Response from Michael Phillipson on Dec 27, 2022
Dear VarshiniThank you so much for your recent visit to Arabella Hotel Golf & Spa.Your comments have been shared with our Development Team for consideration. Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Michael Phillipson on Jul 29, 2022
Dear Michael Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway for the Easter weekend
Lovely, comfortable stay for 2 nights. The resort, grounds and surrounding estuary/ wetlands are beautiful. Welcoming and friendly staff especially in the lounge area. Child friendly which was a major plus for us. The staff are very attentive and go out of their way to accomodate you. Awesome breakfasts with a good variety of options. The lady making the flapjacks/ pancakes deserves a shoutout! Absolutely delicious! Not to mention the ladies manning the egg stations! The eggs benedict and omlettes were spot on! Rooms are comfortable and clean. Overall great facilities and highly recommended. We would definitely return. And not to forgot - the live entertainment both on Saturday and Sunday evening were great! Thank you for an awesome stay Arabella!
Stayed 2 nights in Apr 2022
Response from Michael Phillipson on Apr 26, 2022
Thank you so much for your lovely review regarding your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy chap
Stayed 2 nights in Feb 2022
Response from Hannes on Feb 22, 2022
Dear Terence Thank you for your positive feedback. It is highly appreciated. We look forward in welcoming you back to the Arabella Hotel, Golf and Spa. Kind regards Hannes

10/10 Excellent

Daniel

Stayed 1 night in Feb 2022
Response from Hannes on Feb 19, 2022
Dear Daniel I hope all is well? Thank you for your valuable feedback and for choosing the Arabella Hotel, Golf and Spa for your visit too the Kogelberg area. Your feedback is greatly appreciated. Kind regards Hannes Human

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Michael Phillipson on Dec 28, 2021
Dear Bennie Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Michael Phillipson on Dec 13, 2021
Dear DC, thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your wonderful feedback. We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Ilias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael Phillipson on Oct 20, 2021
Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Michael Phillipson on Sep 17, 2021
Dear Grant Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arabella Review
Stay was good but not excellent, small things missing for 5 stars. Breakfast service a bit slow.
Stayed 1 night in Jun 2021
Response from Michael Phillipson on Jun 17, 2021
Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your most valuable feedback - much appreciated. Your comments have been constructively shared with the Team to assist us with improving our service delivery standards. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a breath of fresh air to enter through the gates at Arabella! Beautiful, tranquil and breathtaking! All the amenities and food are next level. It is the place to go for rest, golf, and relaxation. The spa was wonderful. We were really impressed with the staff. Can’t wait to get back!
Stayed 2 nights in Jun 2021
Response from Michael Phillipson on Jun 5, 2021
Thank you so much for your comments regarding your recent experience at Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we all look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Good

Shahida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from . on Apr 6, 2021
Dear Shahida Thank you so much for your high rating, much appreciated. We are delighted that you enjoyed your stay with us and we hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manger

8/10 Good

Diane

Traveled with family
Liked: Property conditions & facilities, room comfort
Great views and location
Great location. Wonderful views and facilities. Pockets of good service but overall staff morale low and could be felt through inconsistent service levels experienced.
Stayed 5 nights in Dec 2020
Response from Michael Phillipson on Apr 26, 2022
Dear Diane Thank you for your comments regarding your stay at Arabella Hotel Golf & Spa. We have constructively communicated your comments to our Team to assist with improving our service delivery standards and consistency. We hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

JM

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional servise and accommodation
Fantastic service, beautiful setting, could not ask for better.
Stayed 2 nights in Nov 2020
Response from Michael Phillipson on Apr 26, 2022
Dear JM Thank you so much for your high rating and for sharing your feedback with us. The Team were delighted to receive your feedback and hear that you had an an enjoyable stay with us. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arabella
we were very happy - difficult to get a spa appointment - hotel staff were very good - lovely views - golf course fantastic - great room -
Stayed 3 nights in Sep 2020

10/10 Excellent

AHM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Maghmoed Alexander on Sep 24, 2020
Good day, Thank you so much for your review. It is greatly appreciated.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We
Stayed 1 night in Jan 2020

8/10 Good

Alan

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Great location - although golf course meant we couldn't walk around the best views. Staff all very friendly and helpful but not adequately trained due to lack of supervision/management. Did not match the 5 star standard as per Expedia. Check in experience was poor (room not fully serviced!) with management response dismissive/lacking in customer service.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mapule

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
I had the most amazing experience and will definitely come back. The view, the service, the quality, the environment....everything about this place is just so amazing. I absolutely loved it.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Gerhardt

Disliked: Cleanliness, staff & service
Arabella disappoints
The hotel is deteriorating in terms of service and cleanliness. Rooms and carpets are dirty and on the 1st morning the room was not cleaned. Bed was pulled right, but towels still on the floor, dirty bins, dirty bathroom and fridge. Overall poor cleaning and condition of room. Went to 5th floor for coffee and waited for ages with no waiter to be located. Eventually she rocked up and we were served with no apology or smile or in fact any emotion. Food generally not bad, however bad experience with fish not being the usual fresh good quality. Restaurant staff are friendly but not very efficient. Never seen so many guests waving hands to no avail. Rather disappointing considering the fact that we are frequent visitors to the hotel. Really hope the overall service improves and matches the star-grading.
Stayed 2 nights in Jun 2019

10/10 Excellent

Qaiser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our short stay. The hotel was beautiful and the staff were very friendly.
Stayed 1 night in Mar 2019

6/10 Okay

Shanaaz

Liked: Cleanliness, property conditions & facilities, room comfort
Had a lovely stay just disappointed that they were not able to accommodate us for another evening and did not bother to come back to us . While other booking sites had accommodation available on he day of our departure - I had already booked in at another hotel by then . Rather impersonal
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited this hotel many times and this stay was sadly a little disappointing. The room and outside facilities are lovely but the restaurant, service and food was far below par.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic golf Resort and great golf course. We had a room overlooking the lagoon, spectacular views.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conformable stay. Piano was out of tune. Fix the locks on your outside doors
Stayed 1 night in Jan 2019

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophisticated African Hospitality
Stayed 1 night in Jan 2019

2/10 Terrible

Chanté

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible not expected at all.
Horrible, firstly the room we booked with the view we didn’t recive on arrival then we had to wait for another room which wasn’t even fully prepared along with not being cleaned up to standards. Found hair inside my food, within the 10days of different hotels and my travelling in the last 5 years the worst I have stayed in so far very low standandarda I don’t rate this place at all.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
We went to the Arabella to celebrate my 40th birthday, I booked two rooms via hotels.com The overall stay was disappointing. The food at breakfast and dinner was nearly inedible and way over priced. The restaurant staff were very unfriendly to such a point they told the children to "sit down and be quiet", I mean really a 2 and 4 year old . . . .if they don't want children don't advertise it as a family friendly hotel with children's club The handles on the bathroom doors were falling off, not security lock on the inside of the one bedroom door. The toilet was not clean in the one room so I had to call housekeeping . . unhygienic and disgusting. I will never visit this hotel again nor will I promote it as a holiday destination . . . It was a terrible letdown in celebrating my birthday!
Stayed 2 nights in Nov 2018

10/10 Excellent

tazneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Desre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Loved the Hotel. Rooms nicely decorated and clean. Hotel to relook at spa closing times...maybe 21:00. Food was also good not that pricey. Alcohol ridiculously expensive. Does the hotel really need a 200% markup on the alcohol they sell. The price per night is reasonable enough. Cant really complain...staff friendly. Will defintately return.
Stayed 2 nights in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beatuful with good service, and proficient staff. Amenities were very good just a pity that the menu selection was limited and not up to standard for a five star establishment.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018