Ok for a one night stay!
Posted Dec 2, 2013 on Hotels
The check in staff were completely confused regarding the HOTELS.COM booking, my TV didnt work and when I asked for a different room I was told they could not help me as they were fully booked... I then asked for a refund so that I could go elsewhere and they offered me a smoking room! was not chuffed but it turned out to be not so bad! NO SMOKE SMELL, the breakfast was sufficient although for the price tag maybe a bit pricey for the limited selection, on checkout I was presented with a bill more than what I had been quoted on HOTELS and asked for my credit card, I refused! They phoned me later to say that my accommodation had not been paid for! ... useless admin! I was totally irritated!