Ratings based on 1,553 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

An okay stay

Posted Oct 22, 2017
I had four nights here and whilst it wasn't too bad, it also wasn't anything to write home about. The hotel is very dated and run-down and is in need of a full refurbishment: chips in furniture, marks on walls, cracked paintwork throughout, etc etc. The staff were lovely and an asset to this hotel. The location is very handy indeed, but for the price I had expected a better maintained establishment. Breakfast was satisfactory and again the staff were very nice.
Comment from Hotel Management
Oct 26, 2017 by Irina Åhman / Duty Manager, Hotel Management
Dear Guest, Thank you for your visit and review. I am happy to see our staff impressed you and I will pass your kind words to whole team. I will also forward your comments in our organization. See you soon again! Kind regards, Irina Åhman Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

City centre hotel. Great location

Posted Oct 10, 2017
Lovely old-world atmosphere and a great location, just opposite main train station. Ideal spot for a weekend break in Helsinki
Comment from Hotel Management
Oct 14, 2017 by Irina Åhman / Duty Manager, Hotel Management
Dear Guest, Thank you so much for your review and kind comments. I am really happy to read you stay with us was enjoyable and I hope to see you soon again! Kind regards, Irina Åhman Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Located in central Helsinki

Posted Oct 3, 2017
Pros: Spacious, close to amenities, clean
Cons: Think the carpet on some of the staircase does need to be replaced, starting to be a bit worn in parts.
Location: Near to bus and train station. Near shopping and restaurants, in walking distance from the ferries.
Nice hotel located within minutes of the railway station and buses. It was close to where I needed to be for a concert and was easy to walk to many of the tourist spots.
Comment from Hotel Management
Oct 5, 2017 by Irina Åhman / Duty Manager, Hotel Management
Dear Lavinia, Thank you for your review and detailed comments. I am so happy to see your stay was enjoyable and I hope we have honor to serve you soon again! Kind regards, Irina Åhman Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Huddersfield,England

Very well placed plus excellent breakfast

Posted Aug 25, 2017
Great for downtown and airport bus. The breakfast is excellent and the hotel has old world charm but is clean and very dependable.
Comment from Hotel Management
Aug 27, 2017 by Irina Åhman, Hotel Management
Dear Steve, Thank you so much for your great review and welcome again! Kind regards, Irina Åhman Duty Manager
4 out of 5
by john

Convienent Helsinki hotel near the train station.

Posted Aug 22, 2017 on Hotels
Great location across the street from the train station, Helsinki is easily walk-able and this is a great starting point. I can see how this was a grand hotel, but it is a little worn in the hallways and staircases. The room was nice, clean and comfortable. The room was about the size of a standard hotel room in the US. The front desk was helpful and friendly. The included breakfast was generally good and plentiful. We would stay again if we find ourselves in Helsinki.
Comment from Hotel Management
Aug 24, 2017 by Petteri, Hotel Management
Dear John, Thank you so much for your visit and kind review. Specially your kind words regarding our staff make me really happy. I am glad also to read our central location suited your needs. Thank you again for sharing your experince with us and helping us to improve our service. You are most welcome back anytime! Kind regards, Irina Åhman Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Close to the train station

Posted Aug 20, 2017
Overall, I was glad I stayed at this hotel. I liked the fact I could take a bath. The staff was very nice. Breakfast was pretty good, too.
Comment from Hotel Management
Aug 21, 2017 by Irina Åhman, Hotel Management
Dear Alice, Thank you for your visit and review. I am glad to read your stay with us was enjoyable and I hope we have honor to serve you soon again! Kind regards, Irina Åhman Duty Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Great location with vintage appeal

Posted Aug 17, 2017 on Orbitz
Cons: More thorough cleaning by housekeeping staff
While it's obviously seen better days, this hotel still has a kind of shabby-chic glamour. The carpets are a bit threadbare and the room was definitely smaller than the picture made it look, but the bed was comfortable, the bathroom was quite nice, and our room was quiet and peaceful. The customer-facing staff was very kind and courteous. The housekeeping was not as good as it could have been, as our room had some dirty spots when we checked in. We had an absolutely charming dinner at the hotel restaurant the first night. There was almost no one in the restaurant but the service was impeccable and the food was some of the best we tasted in Helsinki. The best draw for this place is its great location near the city center and the train station. We walked almost everywhere we went over the five days we were there. My only regret is that the hotel did not have an in-house sauna, which I would have liked.
Comment from Hotel Management
Aug 21, 2017 by Irina Åhman, Hotel Management
Dear Guest, Thank you for your visit. I want to thank you also for taking time to review our property and for your detailed comments. I am so happy to see your visit to Helsinki was enjoyable and I hope we have honor to serve you soon again! Kind regards, Irina Åhman Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Weston, Florida

Convenient and clean.

Posted Aug 5, 2017
Very convenient location, literally across the street from the Train Station and in walking distance of all landmarks... Not my choice when I travel but for those who like shopping a minute from upscale shops. Only inconvenience... the safe deposit in the room was not working. The receptionist was extremely nice but was by herself and could not do anything to check it so she moved me next door to a much smaller room, i have already unpacked so at first was not a happy camper .... Lesson learned.., if safe deposit is a must check it before you unpack. Breakfast was not included but there are many alternatives around without having to add 20 Euros to the check. In sum an OK hotel if you do not travel fancy but wish to enjoy the practicality of a good location.
Comment from Hotel Management
Aug 7, 2017 by Nina, Hotel Management
Dear Mariella, Thank you so much for choosing our hotel. I am happy to hear you enjoyed your stay with us. I hope we will see you soon again. Best Regars, Nina Karlstedt Hotelli Seurahuone Helsinki
3 out of 5
by Animesh

Great location, but has deteriorated.

Posted Aug 4, 2017 on Hotels
The hotel has been allowed to run down since I last stayed there (about ten years ago). As an example, the bathroom door could not be closed, as its frame was broken by the lock. The breakfast (included) was good, though there were no staff members in the breakfast room. The location is very good, right by the train station and within an easy walk of the Esplanade and harbor.
Comment from Hotel Management
Aug 7, 2017 by Petteri, Hotel Management
Dear Anmesh, Thank you so much for staying with us and for taking time for review our hotel. I am happy to hear that our location was perfect for you. Thank you for comments about our property. Your comments are very important to us and I will forward your feedback in our organization. Thank you so much for helping us to improve our service. I hope we will see you soon again. Best Regards, Nina Karlstedt Hotel Manager Hotelli Seurahuone Helsinki
5 out of 5
by A verified traveler

Great value for money!

Posted Aug 2, 2017 on Hotels
Excellent stay, older hotel but very comfortable and clean and in an excellent location near the train and bus stations as well as shopping. Continental breakfast is satisfactory, however not anything exceptional.
Comment from Hotel Management
Aug 4, 2017 by Petteri, Hotel Management
Hello, thank you for your feedback - it is very important to us. We are so happy to hear that you have enjoyed your last time with us as well as the hotel. We hope to see you again on your next visit in Helsinki. Have a good day! Best regards Linnea Möller Front desk Hotel Seurahuone Helsinki