Ratings based on 2,437 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Lovely Stay

Posted Nov 16, 2017
Modern hotel with 5 star service right in the center of Helsinki. Rooms were clean and beautifully furnished and breakfast was first class. Lots of nice little touches everywhere. Staff went out of their way to help with everything including with a late, 6.00pm checkout for free. Will always stay there every time we go to Helsinki.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Beautiful hotel

Posted Oct 22, 2017
Friendly helpful staff, stunning hotel, very clean, comfortable bed, so convenient for getting around Helsinki
Comment from Hotel Management
Nov 14, 2017 by Heikki P., Hotel Management
Hi Steve! Thank you so much for your 5 star review and kind comments. Have a great autumn and welcome back to Helsinki and Plaza Hotel! Kind regards, Heikki Päätalo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Convenient location

Posted Sep 17, 2017
Convenient location within walking distance to key sightseeing locations. Hotel staff also very helpful with booking transportation for us.
Comment from Hotel Management
Sep 19, 2017 by Heikki P., Hotel Management
Dear Scout, Thank you for your rating and taking time to share your experience with us. We are really happy to hear that you liked our location and service - I will forward your regards to our team. Have a great autumn and welcome back to Helsinki and Plaza Hotel! Kind Regards, Heikki Päätalo Guest Relations Manager
4 out of 5
by A verified traveler

Nice hotel but understaffed

Posted Sep 12, 2017
Pros: Location
Cons: Service at bar and restaurant
We stayed one week at Radison Blue Plaza Helsinki 31.08-07.09. 2017. The hotel is at a really good location and we upgraded our room to a suite for a reasonable price. The receptionists were polite and tried their best to provide efficient service. The service at the restaurant was however awful. We met our friends at the hotel and we decided (not planned) to have dinner together one night at 8.30. We went to the hotel's restaurant, which was almost empty, but they were not ready to accept a group of nine people if we wanted to sit together. We told the host that he could easily move a table since the place was nearly empty but he told us that we should have made a reservation and walked away! I was still talking to him when he walked away and told him he was being rude but he did not seem to mind. We spent 600 Euros at another restaurant where the staff was happy to have us :-) On our last day we were at the hotel's bar and wanted to buy a sandwich but after waiting for 10 minutes for someone to accept payment for the sandwich we gave up and we put the sandwich back in the cooler where we took it from. Again that night we were with friends at the bar and tried to order 4 club sandwiches. They could only make one sandwich but had however all the ingredients for a club sandwich at breakfast few hours later. It is a 4+ star hotel but the service does not meet expectation
Comment from Hotel Management
Sep 19, 2017 by Arjan K., Hotel Management
Dear Sigrun, First of all, thank you for staying with us during your visit to Helsinki. I humbly apologise for the inconvenience you have experienced whilst visiting our restaurant. We have addressed the behaviour of the host involved and will make sure that this does not happen again in the future. However, we do advise to make a reservation for large parties as our main dining room only has a limited amount of tables that can be combined to create tables for 10 persons. I would love to welcome you back when you are visiting Helsinki again and feel free to contact me so I can book you a table at our restaurant if required. Best Regards, Arjan Korstanje Service Manager Restaurant Kitzens - Radisson Blu Plaza Hotel, Helsinki
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Helsinki stay

Posted Sep 5, 2017
Pros: Very handy to shops and Central Train Station. A couple of kilometres walking distance from Ferry to hotel. Very accommodating with checking in times
Hotel was very comfortable and breakfast was amazing with more than you could possibly eat or require.
Comment from Hotel Management
Sep 7, 2017 by Heikki P., Hotel Management
Dear Peter, We just want to say thank you for having been our guest in Helsinki and for writing such a kind 5* Star review. I am so happy to hear that you had such a comfortable stay with us - I will forward your regards to our Team Plaza. It would be a pleasure to be your host again in a not too distant future! TIP: Book next time one of our Business Class rooms or Suite to get extra luxury and super comfortable room. Those rooms are designed to be as comfortable and convenient as possible. The own coffee maker, bathrobes and a 3D television with free movie channels should guarantee a relaxed evening after a hard day of working or sightseeing. Access to our exclusive Plaza Lounge is also included. Super Breakfast buffet and Plaza Lounge breakfast is included to the room price. Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney -Audyralia

Great Hotel for a stop over

Posted Sep 3, 2017
Travelling from St Petersburg through to Vassa. Hotel facilities very clean and the staff were helpful. We arrived late and had a train out at 10.00 am next morning. Rate the Hotel very highly.
Comment from Hotel Management
Sep 7, 2017 by Heikki P., Hotel Management
Dear Dave, We just want to say thank you for having been our guest in Helsinki and for writing such a kind 5* Star review. I am so happy to hear that you had such a comfortable stay with us - I will forward your regards to our Team Plaza. It would be a pleasure to be your host again in a not too distant future! TIP: Book next time one of our Business Class rooms or Suite to get extra luxury and super comfortable room. Those rooms are designed to be as comfortable and convenient as possible. The own coffee maker, bathrobes and a 3D television with free movie channels should guarantee a relaxed evening after a hard day of working or sightseeing. Access to our exclusive Plaza Lounge is also included. Super Breakfast buffet and Plaza Lounge breakfast is included to the room price. Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A great stop over before St Petersburg

Posted Aug 31, 2017
Pros: Location, quality
Location: Right across the street from train station so if your catching a ride in the morning it's perfect, walk there in less than five min
We chose this hotel because Radison Blu has a good reputation for quality hotels and also because we wanted a hotel close to the train station. This train station is where you go in order to travel to St Petersburg Russia and its right across the street from the hotel.. the hotel is nice, quiet, clean and good value. Good location for walking around for sightseeing.
Comment from Hotel Management
Sep 11, 2017 by Heikki P., Hotel Management
Dear Guest, Thank you for your response and feedback. I am happy to hear that you enjoyed our location and quality. It's true fact that our location is a certain value to our guests. Our hotel is located in the heart of Helsinki City center - very easy to reach the main attractions and shopping areas of Helsinki. And the best thing is that it will take only few minutes to walk to our Hotel from the Central Railway station. TIP: Book next time one of our Business Class room or Suite to get extra luxury and comfortable room. Super Breakfast buffet and Plaza Lounge breakfast is included to the room price - and also the room service breakfast is included. Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel close to Central Station & attractions

Posted Aug 30, 2017
We enjoyed our short stay at this hotel. The location was very convenient, the staff were efficient & helpful.
Comment from Hotel Management
Sep 11, 2017 by Heikki P., Hotel Management
Dear Margie, Thank you for your response and feedback. I am happy to hear that you enjoyed our location and service. It's true fact that our location is a certain value to our guests. Our hotel is located in the heart of Helsinki City center - very easy to reach the main attractions and shopping areas of Helsinki. And the best thing is that it will take only few minutes to walk to our Hotel from the Central Railway station. TIP: Book next time one of our Business Class room's to get extra luxury and comfortable room. Super Breakfast buffet and Plaza Lounge breakfast is included to the room price - and also the room service breakfast is included. Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to main attractions & transport

Posted Aug 30, 2017
Had a lovely 2 night stay here. The hotel is in an ideal location for all transport links - bus, train and tram - and it is close to all main attractions. The room was very comfortable and the breakfast was a real treat - amazing local specialities.
Comment from Hotel Management
Sep 11, 2017 by Heikki P., Hotel Management
Dear Guest, We just want to say thank you for having been our guest in Helsinki and for writing such a kind review. I am so happy to hear that you liked our breakfast and location. It's true fact that our location is a certain value to our guests. Our hotel is located in the heart of Helsinki City center - very easy to reach the main attractions and shopping areas of Helsinki. And the best thing is that it will take only few minutes to walk to our Hotel from the Central Railway station. It would be a pleasure to be your host again in a not too distant future! Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Hotel directly in the center of Helsinki

Posted Aug 28, 2017
Pros: Location. Superb breakfast
Cons: Dinner in the restaurant could have better choice
Excellent location directly in the center of the Helsinki, close to all major attractions and railway center. Superb breakfast.
Comment from Hotel Management
Sep 11, 2017 by Heikki P., Hotel Management
Dear Dmitry, We just want to say thank you for having been our guest in Helsinki and for writing such a kind review. I am so happy to hear that you liked our location, breakfast and location - I will forward your regards to our Team Plaza. It would be a pleasure to be your host again in a not too distant future! Have a nice & sunny autumn and welcome back to Helsinki and Plaza Hotel! Best Regards, Mr. Heikki Päätalo Guest Relations Manager