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Reviews of Motel 6 Knoxville, TN - East

2 out of 5
Motel 6 Knoxville, TN - East
722 Brakebill Road, 722, Knoxville, TN

Reviews

6.8
Rating 10 - Excellent. 61 out of 285 reviews" "
Rating 8 - Good. 90 out of 285 reviews" "
Rating 6 - Okay. 61 out of 285 reviews" "
Rating 4 - Poor. 39 out of 285 reviews" "
Rating 2 - Terrible. 34 out of 285 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No smoke detector.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

JOSUE, San Diego

Next to a gas station
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Josue,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
This motel is close to alot of things. And very close to convenient stores. And easy access to the interstate. The owner is a man and very polite and is always there. I would definitely recommend people to stay at this location on strawberry plains pike in knoxville, TN.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Kayla, Thanks for your review, we really appreciate the support.Natalie #Team6

4/10 Poor

Brad

Liked: Staff & service
It was good for letting me get a room after midnight. Not to bad as far as smelled so bad. It smelled like routing water if that's a thing? But if you need a place check out out of none else has availability. cleaning, but the roomhad ghetto roaches. And
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Brad, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Courtney, Sevierville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice front desk gentleman. Not bad for the price. Recommend for a couple day stay.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Courtney,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Kathryn

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs Improvements
I was disappointed in my recent stay in that there was no coffee maker in the room nor lamps at the bedsides. There was also no fire alarm & the ceiling light in the bathroom did not have a cover exposing wires. There was also no phone. The bedspread had two holes in the center. I was glad I brought my own cover & pillow.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Traveler,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

8/10 Good

Princeton

Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

4/10 Poor

F

Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are polite,curtious and very respectful:)
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

maria

Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette burns in all of bedding, smelled like cigarettes in non smoking room, just not the best at all.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Dan

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Requested nonsmoking room but room smelled and stunk of smoke. Floor was dirty, smoke stains on bathroom stool, AC DID NOT work all the time, kept turning off and on.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 11, 2023
Hi Dan,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was a Motel 6. But I paid more because of expecting at least a breakfast but when I went to the dining area it was only coffee. It was worth $60-70 (which was par for a M6) but I paid almost $100. I will be more judicious next time.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Andrew,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Crystal

Traveled with family
Liked: Amenities
Rooms are always clean and inviting. No hassles checking in.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Crystal, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Shannon

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing I thought was unique was Joes Apartment was filming a figgin sequel right in my room! I have never seen so many cockroaches in my life. This one taught me how to repel off the ceiling. That must of been when the owner heard "a woman screaming sounding like she was getting beat all night." That's literally the worst lie ever to have a reason to keep my deposit. That room is cleanser when I left than when I got there because I felt the need to take bleach and clean the whole room, floors, toilet, sink, you name it. So, they get a negative 5 stars. This was the absolute worst hotel stay I have had and even if that was the safe zone for the zombie apocalypse, I would take my chances with the zombies.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Shannon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Shari

Stayed 1 night in Sep 2023

6/10 Okay

June

Liked: Cleanliness
We checked I about 8:00pm person at the desk acted like he was very sleepy. Didn’t tell us when to check out. I felt like a bother.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi June, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Unbelievably bad.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi William,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alexis

Liked: Cleanliness
The breakfast was getting remodeled so no that but good
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Bobby

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good normal experience, no issues. Everything as you would expect
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Bobby, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Melissa, McHenry

Traveled with partner, Traveled with pets
Disliked: Amenities
When we arrived we had to drive through a service station lot to get to it. Then it took me about 10 minutes to get someone to come to the window. Upon going in the room which we had to use stairs it was dirty around the stairs. When I entered the room I noticed holes in the bedspread. Later I was walking around in the room and I discovered that the floor was dirty by the bottom of my feet so I don’t think they mop the floors. I definitely won’t be staying here again.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 18, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Teresa

Stayed 1 night in May 2023

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities
There were upgrades/renovations going on at the time of my stay. So large discarded items made the lot look a little messy. Their parking lot doesn’t seem large enough for the number of rooms they offer and the driveway coming in on the backroad could be lit up better as well as signage at eye level. Easy to miss at night. The renovations (new flooring, new beds) are nice and I’m sure once they are complete the place will come together nicely.
Stayed 1 night in Apr 2023

10/10 Excellent

anita

Liked: Cleanliness, staff & service, amenities
Very nice at front desk. Room was good . Price was best in area. No issues at all.
Stayed 1 night in Apr 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Amy

Stayed 1 night in Mar 2023

2/10 Terrible

Serena

Disliked: Cleanliness, property conditions & facilities
I stayed in room 209. There was a hole in the wall, spilled coffee, dead bugs, and crusty white spots on the bedding of both beds. The floor was damp. The only thing it looks like the staff does is make the bed(s) and replace towels. The room was disgusting, and I ended up leaving early because of how bad it was.
Stayed 2 nights in Oct 2022
Response from Nancy Y. on Nov 16, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Abbygail

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The smell
Stayed 1 night in Sep 2022
Response from Nancy Y. on Nov 16, 2022
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

marcus

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was sticky. No toilet paper. Cockroaches on the wall. junk piled in the parking lot. Continuous people walking and talking outside our door all night
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Dec 20, 2022
Dear Marcus,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

10/10 Excellent

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Water damage on the ceiling. A lot of lights didn't work. Quite a few broken items. Not to mention folks just laying in the walkway at 1:30 in the morning
Stayed 2 nights in Jul 2022

10/10 Excellent

steve.

Stayed 1 night in Jul 2022

6/10 Okay

Sami

Traveled with family
Disliked: Property conditions & facilities
Lots of noise through the night, guests fighting
Stayed 1 night in Jul 2022
Response from Nancy Y. on Jul 8, 2022
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Leigh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean unsafe place
Stayed 1 night in Jul 2022
Response from Nancy Y. on Jul 8, 2022
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Nancy Y. #Team6

6/10 Okay

Tammy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nancy Y. on Jul 8, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

8/10 Good

Yvonne

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Public areas should be non smoking. Exterior of property was filthy. Rooms were clean though.
Stayed 1 night in Jun 2022
Response from Nancy Y. on Jul 8, 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Nancy Y. #Team6

2/10 Terrible

ANTHONY

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was horrible.
Stayed 1 night in May 2022
Response from Nancy Y. on Jul 8, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 10, 2022
Hi Kevin, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 10, 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Cheryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing stay
The room didn't look the cleanest. It smelled very strongly of cigarette smoke. I looked at the ratings to make my decision and I wish I hadn't. Should have stayed somewhere else.
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 2, 2022
Hi Cheryl, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I like a good Motel 6, but ...
Well, there were lot's of bugs.
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 2, 2022
Hi Robert, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I made the reservation for 2 queens in non smoking. When we showed up (2 adults & 2 kids) they tried to put us in a 1 king room. The trash cans all around the motel were overflowing and trash was over the ground everywhere. As soon as we opened the door to the room all you could smell was cigarettes. Burn marks on the comforters, counters, and tub. The walls are thin and we could hear everything in the rooms around us and outside. Definitely wouldn't stop here again.
Stayed 1 night in Nov 2021

8/10 Good

broc

Business traveler
Liked: Staff & service
Up to Motel 6 Standards.
Up to Motel 6 standards of no frills value lodging. Friendly desk staff and housekeeping. Fairly well-maintained and clean room.
Stayed 1 night in Nov 2021

8/10 Good

Gloria

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
No problems with check-in/check-out, staff very friendly. Room was on backside of property and was very unkept, trash strewn everywhere!! Outside temp 63° ac set on 52°!! However, bed was very comfortable!
Stayed 1 night in Oct 2021
Response from Brand Experience Team on Oct 25, 2021
Hi Gloria, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels Lilith #Team6