Ratings based on 826 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Beginning to show it's age.

Posted Apr 3, 2017
Pros: Proximity to Interstate 40.
Cons: Employee training!!
Location: Close to Interstate 40 and several restaurants.
We have stayed at this hotel many times on our way to visit Biltmore Estate. The hotel is now looking worn and dated, but to be fair, there were large rolls of carpeting in the hallway waiting for installation. Hopefully the renovation will include new mattresses. The most dissappointing aspect of our visit was the staff. Our only staff contact during our stay was the front desk clerk. The manners of this person were atrocious!!! She did not greet us as we approached the desk but continued with a personal conversation on the phone. She was trying to arrange for a loan from a friend so that she could pay her car insurance. That prospect was not working our so well so she stated she was going to have to call the next person on her list which was Grandma. She hated to have to ask Grandma for money again. "Grandma does not have an income, but she does always have money on her" she stated to her friend on the phone. You can't make this stuff up. She asked for my name,credit card, and driver's liscence while continuing her conversation. Needless to say, this hotel needs to improve their recruiting and training. I was embarrassed for her and the hotel. I was also concerned for myself. I just gave this person my credit card and identity. Hope I don't discover that I am the source of her "loan" !!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from FORT WAYNE, INDIANA

REB

Posted Mar 25, 2017
Pros: LOCATION, QUIET, CLEAN, BREAKFAST WAS ALSO GOOD.
Cons: NOTHING
Location: LOCATION NEAR RESTAURANT AND INTERSTATE HIGHWAY AS WELL AS GAS STATIONS.
I HAD RESERVED FOR WRONG DATE..YOUNGLADY AT COUNTER INFORMED ME I WAS AT MOTEL ON WRONG DATE (MY FAULT) THEN SHE QUICKLY REREGESTERED ME FOR THE NIGHT. SHE WAS VERY HELPFUL AND MADE MY MISSTAKE A POSITIVE. THANK YOU
4 out of 5
Recommended
for Everyone
by A verified traveler

Beds very comfortable

Posted Mar 21, 2017
Check in girl not happy that I was interrupting her computer game. Everything else was great
2 out of 5
by A verified traveler from Sioux Falls, SD

Missing hot water

Posted Mar 20, 2017
Unfortunately hotel did not have hot water. Staff not concerned about this.
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay was fine

Posted Mar 17, 2017
Very strong smell of chlorine but that is expected I guess having an inside pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

pet

Posted Feb 26, 2017
Pros: Clean and comfortable.
Cons: If you only have one room for pets...do not say you are pet friendly
Location: A quick overnight for us. A restaurant nearby with in walking distance would be nice...not fast food
They accommodated our dog so we were pleased. But if not pet friendly do not say you are.
5 out of 5
Recommended
for Everyone
by A verified traveler from RI

Nice hotel close to the Highway.

Posted Feb 23, 2017
Needed a place to stay for the night while driving for a couple of days. I was nicely surprised by how nice and clean the room was.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice enough for a return visit

Posted Feb 9, 2017
Conveniently located to where I needed to be though a bit tricky to get to from the highway. The power went out during my stay but no fault of the staff. Had a bit of a snafu involving the room key card (it wouldn't let me enter the side door or my room on the second day.) Nothing to get upset about. All in all, it was a good experience.
4 out of 5
by Louise

This traveler left a rating score only Posted Jan 21, 2017 on Hotels
4 out of 5
by Nancy

Posted Jan 16, 2017 on Hotels
Hot tub was wonderful. Not very sound proof/- we could hear talking and tv from room next to us. Location was very convenient for travelers .