Beginning to show it's age.
Posted Apr 3, 2017
We have stayed at this hotel many times on our way to visit Biltmore Estate. The hotel is now looking worn and dated, but to be fair, there were large rolls of carpeting in the hallway waiting for installation. Hopefully the renovation will include new mattresses.
The most dissappointing aspect of our visit was the staff. Our only staff contact during our stay was the front desk clerk. The manners of this person were atrocious!!! She did not greet us as we approached the desk but continued with a personal conversation on the phone. She was trying to arrange for a loan from a friend so that she could pay her car insurance. That prospect was not working our so well so she stated she was going to have to call the next person on her list which was Grandma. She hated to have to ask Grandma for money again. "Grandma does not have an income, but she does always have money on her" she stated to her friend on the phone.
You can't make this stuff up. She asked for my name,credit card, and driver's liscence while continuing her conversation. Needless to say, this hotel needs to improve their recruiting and training. I was embarrassed for her and the hotel. I was also concerned for myself. I just gave this person my credit card and identity. Hope I don't discover that I am the source of her "loan" !!!!!!