Full-size fridge, microwave, stovetop, dishwasher

Reviews of Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 248 out of 504 reviews" "
Rating 8 - Good. 145 out of 504 reviews" "
Rating 6 - Okay. 64 out of 504 reviews" "
Rating 4 - Poor. 31 out of 504 reviews" "
Rating 2 - Terrible. 16 out of 504 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Stayed 8 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth on Jan 20, 2024
Dear Robert,Thank you for taking the time to review us here at the Candlewood Suites. We appreciate it.Sincerely,Candlewood Front Desk

2/10 Terrible

Virginia A

Disliked: Cleanliness
It was filthy
Stayed 1 night in Nov 2023

2/10 Terrible

QuinTasia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robert

Traveled with family
Liked: Staff & service, room comfort
Candlewood Hotel Alcoa Tenn
A little noisy from surrounding rooms. Carpet needs cleaned. Tile needs to be deep cleaned. Toilet seat broke. Toilet tank top mismatched. Doesn’t fit tank. Shower wall had several large cracks. PTAC air conditioner filters filthy ( I washed the filters in the sink). Refrigerator ice maker broke. Ice bin cracked on bottom.
Stayed 7 nights in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

chelsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean - I was pleasantly surprised. Very roomy. Comfortable bed. Big desk area and full sized refrigerator
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
#1 Comfy bedding & bed! #2 Friendly, accommodating, helpful staff. #3 Lg fridge, cook top, microwave. Another poster mentioned smell - room smelled like Carpet Fresh, which quickly dissipated once air circulated. Great value! Close to airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Stayed 1 night in Aug 2023

10/10 Excellent

Velola

Liked: Cleanliness, staff & service, property conditions & facilities
We were really impressed with the quality and price for this stay. We definitely would suggest it to others.
Stayed 1 night in Jul 2023
Response from Candlewood Suites on Jul 19, 2023
Velola, Thanks for the positive feedback. We appreciate you taking the time to complete a survey and thanks for choosing the Candlewood Suites for your stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Candlewood Suites on Jul 19, 2023
Thanks for the review.

10/10 Excellent

David W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Candlewood Suites on Jul 19, 2023
Thanks for the positive review-Candlewood Suites

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This particular Candlewood was a great deal. Both in price and comfort. I thoroughly enjoyed my time there.
Stayed 13 nights in May 2023

4/10 Poor

Terence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great and hospitality phenomenal. Down side 3rd floor had a strong unrine odor that seeped into the room.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very clean
Stayed 4 nights in May 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near airport. Complimentary transport to and from airport. I got a ride at 530 am. Walking distance to several restaurants. Good free coffee in lobby area.
Stayed 1 night in May 2023

6/10 Okay

Dede

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water never got warm ! Cold showers are no fun !
Stayed 1 night in May 2023

4/10 Poor

Reginald

Business traveler, Traveled with family
Disliked: Staff & service
Employee gave away my room and charged my card for other rooms
Stayed 2 nights in May 2023

10/10 Excellent

Jaime

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Charleen

Stayed 5 nights in Apr 2023

4/10 Poor

Becky

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Likes kitchen, bathtub, bed was comfy. Was dirty. Found socks left by previous tennanant, bugs in the window and the hallway smelled like urine. Not enough dishes to really do anything with. No directions on how to use stove. No window or fan except in bathroom to clear out and smoke from cooking.
Stayed 3 nights in Apr 2023
Response from Candlewood Suites on Apr 24, 2023
thanks for your review, we appreciate the feedback-Candlewood Suites

10/10 Excellent

Kristie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Facility all the Way Around
This was a very spacious, clean and comfortable stay. Everything you could need from a suite was at your fingertips. Staff was extremely friendly and helpful! The place was spotless. Very close to airport and restaurants. Felt like a safe area. These rooms would be ideal for an extended stay. Free laundry room was ideal for washing up clothing after a business trip so I could simply return home and unpack.
Stayed 1 night in Apr 2023
Response from Candlewood Suites on Apr 24, 2023
Thank you for your positive review, We appreciate the feedback and pictures.

4/10 Poor

Cheryl, Middletown

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I thought this was gross, it smelled awful. I would not stay there.
Response from Candlewood Suites on Apr 24, 2023
Thanks for the review, I'm sorry you felt that way. I wished you would have explained what was so gross.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What was Good?
Stayed 1 night in Mar 2023
Response from Candlewood Suites on Mar 28, 2023
I'm sorry our hotel was not up to your standards.

6/10 Okay

Angela

The property was ok. Didn’t like the fact that housekeeping will only clean after you have stayed 7 nights. That seems unsanitary. Also, if you needed fresh towels you had to walk them to the front desk to get new ones, that wasn’t cool either. Room could have been cleaner also. What I did like was the location, free shuttle and the set up of the room. Not sure I would stay there again.
Stayed 3 nights in Mar 2023
Response from Candlewood Suites on Mar 24, 2023
Thank you for completing a survey. I do apologize that the room was not as clean as you felt it should be. I am grateful you brought this to my attention. Thank you and thank you for staying with us-Candlewood Suites Knoxville Airport

6/10 Okay

Catherine

Stayed 3 nights in Feb 2023
Response from Candlewood Suites on Apr 2, 2023
Thank you for your feedback. We appreciate you taking the time to complete a survey.

8/10 Good

Janet

Liked: Cleanliness
A bit noisy and dogs barking
Stayed 1 night in Feb 2023
Response from Candlewood Suites on Mar 4, 2023
Thanks for your feedback.

10/10 Excellent

William

Stayed 1 night in Jan 2023
Response from Candlewood Suites on Jan 30, 2023
Thanks for the survey. We appreciate the feedback.

10/10 Excellent

Tannis

Liked: Cleanliness
Stayed 1 night in Jan 2023

8/10 Good

Steven

Business traveler
Liked: Staff & service, room comfort
8 out of 10 is about right.
The property is handy to TYS airport. Check-in was easy. Desk clerk was friendly. The place looks a little neglected, and could use a little love. Bed was comfortable. Shower water was hair-trigger between too hot and too cold. It's fine for a night before a flight. Longer-term stay might have a challenge or two. I'd give it about an 8 out of 10.
Stayed 1 night in Dec 2022
Response from Candlewood Suites on Jan 18, 2023
Thanks for sending us your feedback. We always appreciate and value our guest thoughts. It helps us improve.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Candlewood Suites on Dec 11, 2022
Tammy,Thank you for the positive review. We appreciate the feedback.

4/10 Poor

Terry

Stayed 1 night in Nov 2022
Response from Candlewood Suites on Nov 14, 2022
Thanks for taking the time to complete the survey. We appreciate your feedback.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Oct 18, 2022
Thank you for providing feedback, we appreciate you taking the time to complete.

10/10 Excellent

Bradley

Stayed 1 night in Oct 2022

6/10 Okay

william

Traveled with family
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Oct 18, 2022
Thank you for taking the time to complete the survey. We appreciate the feedback.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Oct 12, 2022
Thanks for the feedback, we appreciate you taking the time to complete the survey.

10/10 Excellent

Monica, Mobile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and hotel were very clean and well kept will definitely stay again.
Stayed 1 night in Sep 2022
Response from Candlewood Suites on Sep 30, 2022
Thanks for completing a survey. We are happy to hear you enjoyed your stay.

6/10 Okay

John, Dyersburg

Traveled with family
Liked: Staff & service, amenities
2nd floor smelled like people were smoking,
Stayed 2 nights in Sep 2022
Response from Candlewood Suites on Sep 30, 2022
Thanks for your feedback. Yes we are a nonsmoking hotel, sometimes people do not follow the rules and they are charged for breaking them.

6/10 Okay

ANISHA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We took a motorcycle trip and needed a last minute hotel! They were very friendly and got us right in. Check in/Check out process was very easy and accommodating to our needs. The room was clean and the beds were comfy! However, we did have a little damage to our room prior to arrival. There was a decently sized hole in the carpet right in the center of the room and there was water damage with a little mold above the shower. We did book 3 rooms though and only one was this was. We did not utilize all the property amenities as we loaded up early to ride. Overall, our stay was decent for the price paid.
Stayed 1 night in Sep 2022
Response from Candlewood Suites on Sep 23, 2022
Thank you for taking the time to complete the survey. We appreciate the feedback. It does help us fix issues brought to my attention. I do apologize about the 1 room problems. I will make sure this issue gets taken care of.

8/10 Good

J. Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Candlewood Suites on Sep 23, 2022
Thanks for your feedback. We appreciate your time.

10/10 Excellent

CINDY, Andalusia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. The room was clean, comfortable and quiet. Convenient to several restaurants and shops. I stay here every time I come to the area and have not been disappointed yet !
Stayed 2 nights in Jul 2022

10/10 Excellent

Violetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean
Stayed 1 night in Jul 2022

8/10 Good

Alexandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me my wife and our fur baby had a great stay very welcoming nice room comfortable.
Stayed 1 night in Apr 2022
Response from Candlewood Suites on May 14, 2022
Thank you for completing your survey.

8/10 Good

Camelia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Room was clean, no stains on bed cover(was white) or sheets.
Stayed 2 nights in Apr 2022
Response from Candlewood Suites on May 14, 2022
Thank you for taking the time to summit a review.

10/10 Excellent

marija

Stayed 1 night in Mar 2022

8/10 Good

Gina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Kimberlee

Traveled with pets
Disliked: Amenities, property conditions & facilities
The staff was nice but the room was very noisey with many dogs barking from rooms, and our room smelled bad, so they gave me another room that smelled too.
Stayed 1 night in Jan 2022

4/10 Poor

Denise

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The lack of housekeeping was glaring. Our floor reeked of cat urine, as a guest deposited their used cat litter in a garbage bag and left it near the elevator trash receptacle. It was disgusting!
Stayed 2 nights in Jan 2022

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was close to the airport and we had an early flight the next day. We payed to park our car at the hotel and they shuttled us to the airport.
Stayed 1 night in Jan 2022