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A little noisy from surrounding rooms. Carpet needs cleaned. Tile needs to be deep cleaned. Toilet seat broke. Toilet tank top mismatched. Doesn’t fit tank. Shower wall had several large cracks. PTAC air conditioner filters filthy ( I washed the filters in the sink). Refrigerator ice maker broke. Ice bin cracked on bottom.
#1 Comfy bedding & bed! #2 Friendly, accommodating, helpful staff. #3 Lg fridge, cook top, microwave. Another poster mentioned smell - room smelled like Carpet Fresh, which quickly dissipated once air circulated. Great value! Close to airport.
We were really impressed with the quality and price for this stay. We definitely would suggest it to others.
Velola
Stayed 1 night in Jul 2023
Response from Candlewood Suites on Jul 19, 2023
Velola, Thanks for the positive feedback. We appreciate you taking the time to complete a survey and thanks for choosing the Candlewood Suites for your stay.
Good place to stay near airport. Complimentary transport to and from airport. I got a ride at 530 am. Walking distance to several restaurants. Good free coffee in lobby area.
Lynn
Stayed 1 night in May 2023
6/10 Okay
Dede
Traveled with group
May 15, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water never got warm ! Cold showers are no fun !
Dede
Stayed 1 night in May 2023
4/10 Poor
Reginald
Business traveler, Traveled with family
May 8, 2023
Disliked: Staff & service
Employee gave away my room and charged my card for other rooms
Likes kitchen, bathtub, bed was comfy.
Was dirty. Found socks left by previous tennanant, bugs in the window and the hallway smelled like urine. Not enough dishes to really do anything with. No directions on how to use stove. No window or fan except in bathroom to clear out and smoke from cooking.
Becky
Stayed 3 nights in Apr 2023
Response from Candlewood Suites on Apr 24, 2023
thanks for your review, we appreciate the feedback-Candlewood Suites
This was a very spacious, clean and comfortable stay. Everything you could need from a suite was at your fingertips. Staff was extremely friendly and helpful! The place was spotless. Very close to airport and restaurants. Felt like a safe area. These rooms would be ideal for an extended stay. Free laundry room was ideal for washing up clothing after a business trip so I could simply return home and unpack.
Kristie
Stayed 1 night in Apr 2023
Response from Candlewood Suites on Apr 24, 2023
Thank you for your positive review, We appreciate the feedback and pictures.
The property was ok. Didn’t like the fact that housekeeping will only clean after you have stayed 7 nights. That seems unsanitary. Also, if you needed fresh towels you had to walk them to the front desk to get new ones, that wasn’t cool either. Room could have been cleaner also.
What I did like was the location, free shuttle and the set up of the room. Not sure I would stay there again.
Angela
Stayed 3 nights in Mar 2023
Response from Candlewood Suites on Mar 24, 2023
Thank you for completing a survey. I do apologize that the room was not as clean as you felt it should be. I am grateful you brought this to my attention. Thank you and thank you for staying with us-Candlewood Suites Knoxville Airport
6/10 Okay
Catherine
Mar 8, 2023
Catherine
Stayed 3 nights in Feb 2023
Response from Candlewood Suites on Apr 2, 2023
Thank you for your feedback. We appreciate you taking the time to complete a survey.
8/10 Good
Janet
Feb 28, 2023
Liked: Cleanliness
A bit noisy and dogs barking
Janet
Stayed 1 night in Feb 2023
Response from Candlewood Suites on Mar 4, 2023
Thanks for your feedback.
10/10 Excellent
William
Jan 26, 2023
William
Stayed 1 night in Jan 2023
Response from Candlewood Suites on Jan 30, 2023
Thanks for the survey. We appreciate the feedback.
10/10 Excellent
Tannis
Jan 19, 2023
Liked: Cleanliness
Tannis
Stayed 1 night in Jan 2023
8/10 Good
Steven
Business traveler
Dec 28, 2022
Liked: Staff & service, room comfort
8 out of 10 is about right.
The property is handy to TYS airport. Check-in was easy. Desk clerk was friendly. The place looks a little neglected, and could use a little love. Bed was comfortable. Shower water was hair-trigger between too hot and too cold. It's fine for a night before a flight. Longer-term stay might have a challenge or two. I'd give it about an 8 out of 10.
Steven
Stayed 1 night in Dec 2022
Response from Candlewood Suites on Jan 18, 2023
Thanks for sending us your feedback. We always appreciate and value our guest thoughts. It helps us improve.
We took a motorcycle trip and needed a last minute hotel! They were very friendly and got us right in. Check in/Check out process was very easy and accommodating to our needs. The room was clean and the beds were comfy! However, we did have a little damage to our room prior to arrival. There was a decently sized hole in the carpet right in the center of the room and there was water damage with a little mold above the shower. We did book 3 rooms though and only one was this was. We did not utilize all the property amenities as we loaded up early to ride. Overall, our stay was decent for the price paid.
ANISHA
Stayed 1 night in Sep 2022
Response from Candlewood Suites on Sep 23, 2022
Thank you for taking the time to complete the survey. We appreciate the feedback. It does help us fix issues brought to my attention. I do apologize about the 1 room problems. I will make sure this issue gets taken care of.
Staff is friendly and helpful. The room was clean, comfortable and quiet. Convenient to several restaurants and shops. I stay here every time I come to the area and have not been disappointed yet !
The staff was nice but the room was very noisey with many dogs barking from rooms, and our room smelled bad, so they gave me another room that smelled too.
Kimberlee
Stayed 1 night in Jan 2022
4/10 Poor
Denise
Business traveler, Traveled with partner, Traveled with pets
The lack of housekeeping was glaring. Our floor reeked of cat urine, as a guest deposited their used cat litter in a garbage bag and left it near the elevator trash receptacle. It was disgusting!
We stayed here because it was close to the airport and we had an early flight the next day. We payed to park our car at the hotel and they shuttled us to the airport.