Posted Aug 26, 2016
In the last five years I have probably been to Oak Ridge a dozen times. There are a number of hotels, all of the same type -- Holiday Inn, Comfort Inn, Doubletree, Quality Inn...I stay where I can get the Federal per diem rate, and sometimes I have choice and sometimes I don't. I have stayed at all of the above mentioned at one time or another -- this is at least my third time at the Comfort Inn. And honestly, this is worse than the others. Its older, and just a little more run down. Let me run through the issues: the t.v. was cable, but half the stations did't come in, and those that did were so fuzzy it was like a throwback to UHF stations of the mid 60s; wifi was o.k., but occasionally slow; hotel staff were marginal at best (and you usually had to ring a bell to get them); in the little fitness facility one of the two cardio machines was broken... its a no-smoking hotel, but my room smelled like an old smoking parlor (not like someone had just smoked in it, but that someone had smoked in it for years and years, if not necessarily recently). The bathrooms were functional, but really small (you almost have to stand on the toilet to open the door). They have a free breakfast, but I never tried it.
Comment from Hotel Management
Aug 29, 2016 by Troy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Oak Ridge - Knoxville.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the T.V., staff not being present, equipment down for maintenance, odors and bathroom size issues on your recent visit. We have taken note of your feedback and I have shared your feedback with our entire team to ensure we handle these types of situations differently in the future and during our next major renovation project.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Oak Ridge.