Ratings based on 339 Verified Reviews

4.2 out of 5
79% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Best hotel wifi and a very nice stay.

Posted Dec 31, 2016
Pros: Pretty much all. The staff were super friendly.
Cons: Less noisy heater/AC unit.
Here for a funeral. Very comfortable, nice, clean, great staff, ample breakfast, great to have coffee and cookies always available. Lots of outlets and best wifi in any hotel I've stayed at. Made our visit an easy, pleasant one. I would stay here again.
Comment from Hotel Management
Jan 4, 2017 by tpatel@comfortinnoakridge.com, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Troy Patel General Manager Comfort Inn Oak Ridge
5 out of 5
Recommended
for Families
by A verified traveler

Meets all expectations

Posted Dec 30, 2016
Pros: Location and convenience. The bed was very comfortable.
Cons: Second TV in the sitting area of the suite. Considering there is only a couch in the sitting area it was difficult for some visitors to watch TV.
The hotel met all expectations and was an exceptional bargain for the holiday visit.
Comment from Hotel Management
Jan 4, 2017 by tpatel@comfortinnoakridge.com, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Troy Patel General Manager Comfort Inn Oak Ridge
5 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Troy Patel General Manager Comfort Inn Oak Ridge
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Troy Patel General Manager Comfort Inn Oak Ridge
4 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Troy Patel General Manager Comfort Inn Oak Ridge
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel.

Posted Dec 14, 2016
Room was clean and comfortable. Breakfast was good.
Comment from Hotel Management
Jan 7, 2017 by Troy P, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Troy Patel General Manager Comfort Inn Oak Ridge
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel middle of town

Posted Dec 12, 2016
Smooth transaction, easy booking made for easy check-in. Very satisfied.
Comment from Hotel Management
Jan 6, 2017 by Troy, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Troy Patel General Manager Comfort Inn Oak Ridge
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Comfortable

Posted Dec 9, 2016
Pros: Everything except the TV
Cons: TV
Location: Was there only for the night, so I don't know.
Everything was very nice, clean and comfortable. The one qualm I had was the TV was fuzzy. I wanted to watch the football game and it wasn't as clear as I would have liked.
Comment from Hotel Management
Jan 4, 2017 by Troy, Hotel Management
Dear Josiah, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Oak Ridge - Knoxville. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the TV issues you encountered on your recent visit. I have shared your feedback with our Engineering Department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Oak Ridge. Kind regards, Troy Patel General Manager Comfort Inn Oak Ridge
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
The hotel REALLY needs to address the water issue. There was so much chlorine in the water you could smell it. It was awful to shower with and to brush your teeth. It had to be borderline dangerous. Please have them address this issue. Also, with a large ATV park nearby the parking lot was overrun with trucks pulling trailers with ATVs on them. Most of them parked in the back which was great but there were also some who parked in the front of the hotel, even on the front lawn area, leaving few parking space for single cars and trucks. Some cars were even blocked in. There is a Wal-mart parking lot not 50 feet away. The hotel needs to have the trucks with trailers either stay in the back parking lot or have them park at Wal-Mart.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Oak Ridge - Knoxville. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water issue you experienced on your recent visit. I have shared your feedback with our Engineering department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Oak Ridge. Kind regards, Troy P General Manager Comfort Inn Oak Ridge
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel is beautiful staff excellent

Posted Nov 28, 2016
Very comfortable hotel very excellent staff love the hotel very clean excellent breakfast
Comment from Hotel Management
Jan 6, 2017 by Troy Patel, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Troy Patel General Manager Comfort Inn Oak Ridge