Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
77% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Hotel is beautiful staff excellent

Posted Nov 28, 2016
Very comfortable hotel very excellent staff love the hotel very clean excellent breakfast
4 out of 5
by A verified traveler from US

The staff was amazing!

Posted Nov 21, 2016
The staff was amazing, attentive and thoughtful and the breakfast was delicious.
5 out of 5
by A verified traveler from US

Great hotel

Posted Nov 11, 2016
Everything about this hotel is great. Room. Staff. Food. All great
5 out of 5
by A verified traveler from santos

Comfortable

Posted Oct 5, 2016
Location: Everything was beautiful
Excellent breakfast very nice room excellent service
Comment from Hotel Management
Oct 26, 2016 by tpatel@comfortinnoakridge.com, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Troy Patel General Manager Comfort Inn
4 out of 5
by Josh from Athens Alabama

Very nice and safe place to stay!

Posted Aug 30, 2016 on Hotels
When u come to town this is where I stay. Plenty of parking for truck and trailer with the vacant lot next door. Always clean and fresh. Conveniently located in front of Wal-Mart and beside several restaurants.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Josh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We strive each day to train and develop our team members to provide exceptional accommodations and service. We are pleased that your encountered this during your stay with us. Thank you for choosing to stay with us, we really appreciate your business! Sincerely, Troy Patel General Manager
5 out of 5
by Wyndi from Greeneville

Great stay

Posted Aug 30, 2016 on Hotels
Enjoyed my staff. No issues.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Wyndi, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Troy Patel General Manager
3 out of 5
by A verified traveler

Unimpressed

Posted Aug 26, 2016
Pros: Location. There are limited options if you are doing business in Oak Ridge. This is one of them.
Cons: Almost everything. Start with making the t.v. work. That's pretty basic stuff.
Location: There isn't much to do in Oak Ridge, and all the lodging locations are within two minutes of each other.
In the last five years I have probably been to Oak Ridge a dozen times. There are a number of hotels, all of the same type -- Holiday Inn, Comfort Inn, Doubletree, Quality Inn...I stay where I can get the Federal per diem rate, and sometimes I have choice and sometimes I don't. I have stayed at all of the above mentioned at one time or another -- this is at least my third time at the Comfort Inn. And honestly, this is worse than the others. Its older, and just a little more run down. Let me run through the issues: the t.v. was cable, but half the stations did't come in, and those that did were so fuzzy it was like a throwback to UHF stations of the mid 60s; wifi was o.k., but occasionally slow; hotel staff were marginal at best (and you usually had to ring a bell to get them); in the little fitness facility one of the two cardio machines was broken... its a no-smoking hotel, but my room smelled like an old smoking parlor (not like someone had just smoked in it, but that someone had smoked in it for years and years, if not necessarily recently). The bathrooms were functional, but really small (you almost have to stand on the toilet to open the door). They have a free breakfast, but I never tried it.
Comment from Hotel Management
Aug 29, 2016 by Troy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Oak Ridge - Knoxville. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the T.V., staff not being present, equipment down for maintenance, odors and bathroom size issues on your recent visit. We have taken note of your feedback and I have shared your feedback with our entire team to ensure we handle these types of situations differently in the future and during our next major renovation project. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Oak Ridge. Kind Regards, Troy Patel General Manager
5 out of 5
by Adam from Boston

Nice stay for a business trip

Posted Aug 19, 2016 on Hotels
Had a very pleasant stay at the Comfort Inn during a business trip. Check-in was easy and quick. When I called about a toiletry I had forgotten to bring with me (toothpaste), they brought it to my room within two minutes, free of charge! Enjoyed the pool as well, nothing fancy but a nice relaxing place to end the day with a few laps.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Adam, Thank you for taking the time to complete our online review survey regarding your recent stay with us. We take pride in delivering superior hotel accommodations to our guests, while delivering exceptional hospitality service through each guest interaction. We are pleased that you encountered this during your stay. Thank you for choosing to stay with us, we really appreciate your business. Regards, Comfort Inn Staff & Management
4 out of 5
by A verified traveler

Posted Aug 17, 2016 on Hotels
Yes, I would stay here again. We stayed there 3 nights. We enjoyed our stay. Housekeeping (Lisa) was excellent, the room was comfortable. nice roomy rooms. the hot breakfast was great. The only issue we had was that the hotel staff placed an elderly wheelchair bound lady on the 5th floor and the fire alarm sounded around 12 midnight and everyone was escorted out, my husband and two elderly men had to carry her in the wheelchair 5 floors. They didn't mind it at all but If it had been an serious emergency and everyone had exit already she would have been in trouble. I reported the incident to the manager. He stated that he would follow up.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time post a review regarding your recent stay with us. We take pride in providing superior accommodations and delivering exceptional hospitality to each of our guests. We are pleased that you experienced this. We have also taken notes from your feedback particularly regarding the Fire Alarm sounding at midnight and your Husband and the other two gentleman for providing such great Hospitality to a fellow guest in a wheelchair. We really appreciate your support in a time of need. Although code and room layout plans dictate where ADA Accessible rooms can be located. We most certainly use this information to ensure we handle these types of issues differently in the future. Again really appreciate your feedback and thank you choosing to stay with us, we really appreciate your business. Regards, Comfort Inn Staff & Management
5 out of 5
by Cathleen

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey review regarding your recent stay with us. We thank you choosing to stay with us, and really appreciate your business. Regards, Comfort Inn Staff & Management.