Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central North Carolina

Clean and comfortable

Posted Feb 7, 2016
Pros: I was in town for a family funeral. I was the only one at this hotel and everyone else was complaining about theirs. No complaints from me.
Location: Central to anything I needed.
The staff was helpful and courteous. Great breakfast.
3 out of 5
by A verified traveler

OK for one night

Posted Jan 22, 2016
Room and amenities are good for the price. Heater made an awful noise. Had to unplug it to get to sleep. Room had a musty smell.
Comment from Hotel Management
Jan 25, 2016 by Austin FOM, Hotel Management
I am so sorry that you had to unplug our heater unit. I will make sure that our maintenance staff takes care of that issue and that housekeeping gets the musty smell out of the room. Again I am sorry.
2 out of 5
by A verified traveler from Georgia

Wished I picked somewhere else

Posted Jan 5, 2016
Hotel in need of replacing worn furniture, painting walls and doors. When I had a problem with another guest regarding my pets, Hotel manager refused to negotiate any solutions with me except to send word to me to keep my pets "quiet" when they had 10 or more rooms to move me to and he avoided me when I went to see him in person.
Comment from Hotel Management
Jan 11, 2016 by Austin Winebarger FOM, Hotel Management
I am so sorry that you experienced these issues while you were here and that one of our managers would not speak with you. I will investigate this further. I am sorry about the issues with the pets but we do have specific rooms that we keep pets in and those are the only rooms that we allow them in. Again I am sorry that this happened but I do hope that you can come back and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Great location for business and near everything

Posted Jan 5, 2016
Very helpful and friendly staff Breakfast was fresh and good
Comment from Hotel Management
Jan 5, 2016 by Austin FOM, Hotel Management
Thank you so much for taking the time to fill this out. We hope to see you again soon. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice staff, updated rooms.

Posted Dec 28, 2015
Pros: Newly updated, friendly staff
Cons: No parties at night, better sound proofing. Replace ceiling tiles in bathrooms.
Location: Oakridge, TN
The hotel was well decorated and very nice for the price we paid on Expedia. Very clean rooms and I enjoyed the duvet covers which are sheets so I assume they are cleaned with every stay (I Hope!) The two points that I didn't like were that they allowed a very big family Christmas party to start at 11pm!! We were woken around midnight with loud music and bass and we were on the fourth floor and the party on the ground floor! After a call to the front desk the music was turned down, but allowing parties at night in a place you pay to get a good nights rest is counter-intuitive to their business and a slap in the face to all our their guests. The second point wasn't really a problem, but more of an ugly sight. The rooms and hotel were very nice but our bathrooms had old drop ceiling which were partly painted,but not uniform. I have never seen drop ceiling tiles in a bathroom.
Comment from Hotel Management
Jan 3, 2016 by Austin FOM, Hotel Management
Thank you so much for staying with us and we cannot wait until we see you again. I hope you had a wonderful New Years! Thank you again from everyone here at the Comfort Inn Oak Ridge TN
5 out of 5
Recommended
for Everyone
by A verified traveler from pelham, north carolina

Very nice Awesome breakfast!

Posted Dec 25, 2015
Hotel was nice about 30 mins from Tennessee university. Everyone very nice and hotel was clean no issues. My daughter said gets 5 stars for the good hot breakfast. Price was awesome for all that we got ,looked at allot closer to college were not as nice allot pricer was worth the drive , meet our expectations and more.
Comment from Hotel Management
Dec 29, 2015 by Austin FOM, Hotel Management
Thank you so much for taking the time in filling this out. We are all so glad to see that you enjoyed your stay with us. We hope to see you again soon if you come back to UT.
3 out of 5
by A verified traveler

Posted Dec 22, 2015
Cons: Die Sauberkeit der Gardinen Geschultes Personal früh morgens an der Rezeption
Das Zimmer war sauber und wurde täglich ordentlich gereinigt. Es gab einige unschöne Flecken an den Gardinen. Leider war der Kaffee im Empfangs- und Küchenbereich kalt, wenn ich abends von meinem Dienstgeschäft gekommen bin. Und als ich früh morgens auschecken wollte, um meinen Flug zu erreichen, benötigte die etwas ältere Servicedame, die sich im Küchenbereich aufhielt eine viertel Stunde am Computer, um mir zu sagen, dass ich meinen Beleg online bei meinem Reiseanbieter bekomme. Ich hatte am Vorabend extra noch an der Rezeption geprüft, dass keine offenen Posten vorliegen und ich theoretisch schnell auschecken könnte. Da wurde mir noch bekundet, dass ich nur die Zimmerkarten abgeben müsste und es ein schnelles Auschecken werden würde.
Comment from Hotel Management
Dec 30, 2015 by Austin FOM, Hotel Management
I am so sorry that the check out process was not as smooth as it should have been. I will make sure that we work with our staff more in training so that they work faster and make sure the guest has all the right answers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2015
仕事で何度か利用しています。古いですが、清潔だと思います。 朝食の選択肢は少ないですが、満足しています。
Comment from Hotel Management
Jan 5, 2016 by Austin FOM, Hotel Management
Thank you so much for taking the time to fill this out. We hope to see you again soon. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham AL

nice people, nice hotel

Posted Nov 23, 2015
Pros: The staff, the cleanliness and the breakfast.
Cons: The furniture was a little worn, the desk chair had fabric peeled off of it; bathroom lights could have been a little brighter.
Location: There were good places to eat all around, Outback, Red Lobster, Panera Bread
The hotel was very clean, if somewhat worn; the staff was great, very helpful. Despite the fact that there was some kind of kid event going on, the rooms were quiet and the hot breakfast was great. Will stay again at this hotel when back in the area.
Comment from Hotel Management
Jan 5, 2016 by Austin FOM, Hotel Management
Thank you so much for taking the time to fill this out. We are currently working on getting brand new chairs for our rooms. We hope to see you again soon. Thank you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2015
the lobby and staff were nice. the room was clean but the bathroom could use more cleaning
Comment from Hotel Management
Jan 5, 2016 by Austin FOM, Hotel Management
Thank you so much for taking the time to fill this out. We hope to see you again soon. Thank you again.