Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 13, 2016
Rooms were very clean, staff was very nice, perfect location, adequate parking....
2 out of 5
by A verified traveler from Eastern, WV

Stay somewhere else....

Posted Sep 7, 2016
Pros: The clerk at the check-in desk - helpful, polite and kind
Cons: Refurbish the entire facility.....
Location: Best attraction - Great Smoky Mountains National Park
This is a tired, neglected, worn-out facility that is uninviting, and shabby. Security is lax - I entered through a door on the side of the facility even though I had not checked in yet. The door had a lock mechanism on it, but it was ajar but I entered easily even though I had not checked in and had no room cards used to open exterior doors. The first thing that greets you is incredibly filthy, dark carpeting throughout the hallways and in the lobby. I ate breakfast at a nearby facility rather than in the dingy dining room. Only bright spot was a kind young fellow at the registration desk.
4 out of 5
by A verified traveler from stuart, fl

Nice hotel close to everything

Posted Aug 26, 2016
This is the first time we stayed at this hotel and it was nice. The first night we stayed we woke up to our floor being wet from the AC unit. We said something to the front desk and they changed our room for us. Very nice staff.
1 out of 5
by A verified traveler

Terrible smell in room, had to leave hotel

Posted Aug 14, 2016
Dirty, filthy and unkept. Arrived at 1:30am with three children after a very long day of driving. Front desk clerk was not pleasant, but worse- the place was disgusting. The hallway to our room looked like it had not been cleaned in ages, the rug was filthy, walls a mess. Upon entering our room there was a terrible smell and a fan blowing on the AC unit. I asked for another room, to no avail. Left and checked into another hotel next door. No apologies from the front desk about my experience, it was like they knew....
1 out of 5
by A verified traveler from B

Comfort Suited needs to dump this dump

Posted Jul 28, 2016
I am shocked this dump is allowed to be a Comfort Suites franchisee, that bar is evidently much lower than I expected
3 out of 5
by Michael

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
4 out of 5
by A verified traveler

24 Hour Pool!!

Posted Jun 20, 2016 on Hotels
Came down for a softball tournament. Great accommodations!! Will definitely be back.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2016 on Hotels
4 out of 5
by david

This traveler left a rating score only Posted Jun 20, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2016 on Hotels