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Reviews of Country Inn & Suites by Radisson, Knoxville West, TN

2.5 out of 5
Country Inn & Suites by Radisson, Knoxville West, TN
805 N Campbell Station Rd, Knoxville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

April

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
The gas station right in front makes it unappealing
Stayed 1 night in Apr 2024

10/10 Excellent

Hieu

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place. Easy to access the interstate and shopping center.
Stayed 6 nights in Apr 2024

8/10 Good

Eddie

Traveled with partner
Disliked: Amenities
Dog friendly
Stayed 1 night in Mar 2024

4/10 Poor

Kathy

Stayed 1 night in Apr 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

6/10 Okay

Judith G

very basic lodging
Stayed 2 nights in Apr 2024

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service
Looks like they’re doing renovations and they definitely need them. The room and bathroom were clean and it was quiet. Pool heater is broken and my teenage daughter was upset about that. It wasn’t the nicest place we’ve stayed but it wasn’t the worst either. Nothing that made it stand out either way.
Stayed 1 night in Apr 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

8/10 Good

Jill

Liked: Staff & service
Staff was nice and room was very clean. Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

david j

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop got good sleep. Price was right
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberley

Liked: Amenities, property conditions & facilities
I had to get a hotel room at the last minute and I was by myself in a strange city and it was dark outside. I was pleasantly surprised by the first look. The reception was pleasant. Even though the hotel looked pretty full, it was quiet. Rooms were nice and very clean. I needed to leave early in morning and breakfast began at 6am. I will definitely stay here on my next visit!
Stayed 1 night in Apr 2024

2/10 Terrible

Lynn

Disliked: Cleanliness, property conditions & facilities
The lobby was in ill repair and renovations have been halted. The stairs were disgustingly dirty. The room was ok. The pillows were small and lumpy. In the long run, I decided not to stay.
Stayed 1 night in Mar 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

6/10 Okay

Beth

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It appeared that some renovations were underway? Most areas certainly needed updating. Constant noise due to proximity to the highway. Not up to the standards of other Country Inn and Suites that we have stayed in over the years.
Stayed 1 night in Mar 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Pool heater did not work. Could not sqim with grandkids.
Stayed 1 night in Mar 2024

6/10 Okay

Shawne

Liked: Cleanliness, property conditions & facilities
Is under renovation so noise was aggravating but after completion should be fine place to stay
Stayed 4 nights in Mar 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024

10/10 Excellent

Damani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept up and not far from the shopping mall and various restaurants. However, I was not given the WiFi information on my key card, like other hotel and when housekeeping came to clean my room, my key card stopped working and I had to get it reprogrammed at the front desk. Other than that, a pretty good stay!
Stayed 2 nights in Mar 2024

8/10 Good

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I stayed in a country Inn and suites the night before in Asheville, NC. It was extremely clean and kept in good condition. The property in Knoxville however, was very disappointing. In fact, I was actually surprised that Radisson has its name on it. The breakfast that was served in, Asheville had plenty of nice items on it. The breakfast that was served in Knoxville had as limited a selection as you could possibly imagine. For example, when I was in Asheville, they had muffins and danishes and different toast available. In Knoxville they had three different toasts. It was just disappointing overall to expect to have something similar to what I had experienced the night before to be so poor a version of the initial Expectation I had
Stayed 2 nights in Mar 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

8/10 Good

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service
There we rooms available late at night.
Stayed 1 night in Feb 2024

8/10 Good

Andra, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
In a king size bed get some pillows that are larger than throw pillows. Change out the sickly yellow lighting in the rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice thanks
Stayed 1 night in Feb 2024

10/10 Excellent

YUXIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room, newly renovated, feel home and relaxed
Stayed 1 night in Feb 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here twice now and always pleased
Stayed 1 night in Feb 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness, staff & service
All was ok until we entered the assigned room only to find someone already occupying the room. Big mistake. We were assigned another room by the front desk and room fine. Some unnecessary hassle and time for sure. FURTHER looks like you charged me twice for that night accommodation so assume they charged for second room. NOW must go through agro of refund!!!!! Bad.
Stayed 1 night in Jan 2024
Response from sp on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. also, i have checked your profile of stay and do not see any charge on your personnel card other than the 50.00 deposit which you should have get it back in 3 to 5 business days

4/10 Poor

Kendra

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and nice enough, but the public areas are dirty and half-renovated. The pool is closed and has been for months.
Stayed 1 night in Jan 2024
Response from sp on Feb 5, 2024
Dear Jimmy, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Bonnie

Stayed 1 night in Jan 2024
Response from sp on Apr 11, 2024
Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.

6/10 Okay

Kimberly

Traveled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from sp on Feb 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Tonya

Stayed 1 night in Jan 2024

2/10 Terrible

Laurie

Stayed 1 night in Jan 2024
Response from sp on Feb 5, 2024
Dear Jimmy, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Donna

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Danny

Stayed 2 nights in Jan 2024

2/10 Terrible

Mary

Stayed 2 nights in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Room 308 - The HVAC unit did not work. The room was 66 degrees. The orange chair smelled like weed. The carpet where it met the tile was frayed. Bathroom drop ceiling was water stained and rusting. The other guests looked shady. One person spent the night in the hallway. Overall I would not carry this property. The only good quality is it is super close to I-75.
Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Nagaraj

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heat was broken ..room changed...pool poor condition..looks like the hotel was refurbished poorly
Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Renee

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Steve

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Eugen

Stayed 1 night in Dec 2023
Response from sp on Feb 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Peggy, Mauldin

Stayed 2 nights in Oct 2023
Response from sp on Feb 5, 2024
Dear Jimmy, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Knoxville West, TN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Jonna

Clean room and building but no hair dryer.
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Timothy

Business traveler, Traveled with family
Stayed 2 nights in Dec 2023

6/10 Okay

Murteza

Acceptable price
Stayed 1 night in Dec 2023
Response from Sp on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Fernando

Business traveler
Liked: Staff & service, room comfort
Nos toco desayunar todos los dias fuera , no hay variedad no hay un desayuno para empezar el dia
Stayed 3 nights in Nov 2023
Response from sp on Dec 5, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night and moving on…
It was good.
Stayed 1 night in Nov 2023
Response from sp on Dec 5, 2023
Thank you for your business

4/10 Poor

Philip

Disliked: Staff & service
The hotel property has a $200.00 deposit for locals. So if you live in the area and have problem like my son did with the house with the electrical they can impact the quest financially when they are already in need.
Stayed 1 night in Dec 2023
Response from sp on Dec 5, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute reservation turns out to the best!
After making a reservation 24 hours in advance at another hotel, and then being turned away because our dog was too big (35#) we quickly made a reservation at Country Inn & Suites (near-by) at an equally good price, and were happily surprised at how up-to-date, sparkling clean and helpful were the people at Country Inn. The breakfast was excellent as well.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks
There was bugs in the room we checked out about an hour after getting there we should get a refund for how bad it was
Stayed 1 night in Dec 2023
Response from sp on Dec 5, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville West, TN - TNA28 We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.