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Reviews of Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN

2.5 out of 5
Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN
9137 Cross Park Drive, Exit 378 - Cedar Bluff Exit, Knoxville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 128 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveler
Liked: Staff & service, property conditions & facilities
not that i didn't like anything, just not the best
Stayed 3 nights in Feb 2024

6/10 Okay

Nicholas

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is in a dire need of updating. Carpet is disgusting throughout hotel. Wallpaper and paint peeling off the walls throughout hotel. Caulking peeling in bathrooms. Wood furniture all worn. Tiny kid sized pillows with no extra pillows or blanket. Only thing I really enjoyed was the water pressure in the shower. Really needs a makeover.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Dear Nicholas, Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 9, 2024
Dear Kaitlin,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Dear Dominic,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

Samuel

I arrived and was assigned a room on the 5th floor. I realized when I walked in the room had not been cleaned. I was assigned another room. The rugs in the hallways had bumps in them(needed stretching). It's apparent this place is privately owned and operated. Needs upgrades eater fountain didnt work. Outside my window two large shipping containers.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Dear Samuel,On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

David

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Dear David,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

2/10 Terrible

Peter

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in the attendant gave us a room which was occupied. Very scary as we entered the room put our belongings in order and realized there was other luggage not belonging to us in the room. Attendant gave us a new room. No explanation why they wold give us a occupied room?? Pool and sauna out of order. Snack room empty.
Stayed 1 night in Jan 2024
Response from Hotel Management on Apr 5, 2024
Dear Peter,We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not come here. Spend the extra money and stay across the street. This place needs to be shut down.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Victoria,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

8/10 Good

Christopher, Milford Center

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated hotel. Rooms were spacious. Clean, comfortable beds. Only downgrade was the tv reception - most channels were snowy and had a subpar picture.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Christopher,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

Rebecca, Florence

Traveled with partner
Liked: Cleanliness
This hotel was old and worn. But the rooms themselves were clean. Staff was nice, but it took two different requests to get a light bulb replaced. The area is very accessible and lots of amenities nearby.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Rebacca,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 14, 2024
Dear Angela,Thank you for taking the . Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Damon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not the best but definitely not the worst
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 12, 2024
Dear Damon,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear William,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

2/10 Terrible

Lorraine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this property many times over the past 10 years and unfortunately the owners have made no updates and the hotel is showing its age and the condition is not very good. It has wall paper ripping, some ceilings have water marks and have spots that are falling down, carpets are very worn and need a carpet cleaning or replacement, drapes in the room were torn and just generally the hotel has seen better days. It’s unfortunate because this hotel is in a great location, staff are very friendly and helpful but it needs a good paint job and overall update.
Stayed 1 night in Mar 2024
Response from Krish Patel on Mar 10, 2024
Dear Lorraine, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

ALAN, Durand

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the room next to mine were smoking, in a non smoking hotel. I spoke to the front desk and they moved me.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Alan,Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation at the undefined. We will review the condition rooms with our staff to ensure our guest rooms are up to brand standards.

10/10 Excellent

Haley

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next.

6/10 Okay

Amanda

Traveled with family and small children
This hotel is looking run down. The pool was closed and looked pretty rough. The hot tub was filled in with concrete. The toilet paper holder in our room was just a piece of wood drilled to the counter. The beds were comfortable and clean. The food was average.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Amanda,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Kendall

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do travel nursing and I’m on night shift. I told the guy at the desk that I needed to book two days but I would be checking out early the next day as I go into work, so he said let me see if we can split the price since your not staying the whole night and I was like sure! The manager came through and said yes we can do that and I was like awesome thanks. So that next morning I come in from shift and took some Benadryl and went to sleep until my next shift. The lady at the desk calls the cops and had them to kick my door down and I wake up to two officers pointing their guns at me telling me to put my hands up! I was so scared, I have never even had a speeding ticket before so to have this happening was so traumatic. The officers wouldn’t let me speak until they searched my room and finally they answered my only question which was what is going on? The cops said they were called bc I was late checking out and I was like so you kick the door in and point your guns at me. I go down and talk to the clerk and she said girl I thought you was dead bc I called and knocked on the door and I was like you know that I work night shift. So after all that she said they don’t split the cost and that they don’t offer nursing rates which was not what he told me. And I said well their was a lady came through that had tattoos everywhere and okayed it. She said oh yeah that is our manager. So she calls the manager and she of course calls me a liar and refused to own up to their mistake.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Kendall,We are deeply apologize for inconvenience you had during your stay. Our staff did not get any response from your room for long time so we are worried about your health so we called. sorry for misunderstanding. We will make sure that will not happen again.Please give us one more opportunity.

4/10 Poor

Corinna

Liked: Staff & service
Disliked: Property conditions & facilities
The curtains that actuall block light cant actually be closed, so theres just a sheer curtain between the room looking down at the bright lights across the street and parking lot. The curtain that actually covers the window is so sheer that there is no actual privacy either
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Corinna,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located at Cedar Bluff area
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Gary,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Ray

Traveled with family
Disliked: Amenities
Over priced for the age and up keep of this property.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Ray,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Gayle

Traveled with family
Disliked: Property conditions & facilities
The property is very run down. Pool broke. The breakfast was very limited. Hallways were dirty and towels laying in the hallways. Smelt like Cannibus smoke and smoke in room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Gayle,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Not really a big deal but pool not open. Stuff happens. Overall a good hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Clint,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the pool was not working
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Sandra,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

neil

Business traveler
Liked: Cleanliness
Decent hotel to stay at for the night
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Neil,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property was obviously under some renovation but the there was a smoke stain on the walls the carpet was stained and the in room coffee makers were dirty in the water tank the hall walls were just in as bad of shape as the rooms I will definitely not be staying at this establishment anymore
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear John,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Lupe

Disliked: Cleanliness
Close to restaurants. But the entrance to the hotel was dirty and cigarette butts all over the ground, very dirty!
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Lupe,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Lori

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Lori,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Carla

Traveled with family
Disliked: Amenities, property conditions & facilities
It was a decent location for travel, close to the highway. The hallway carpet was a trip hazard, the bathroom ceiling had been started to be painted with paint all over the light fixture and the vanity was rather beat up.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Carla,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Poor

Holly, NEW TAZEWELL

Traveled with family
Disliked: Amenities, property conditions & facilities
Under the Radisson brand and the price point one expects far better. This property is dated, poorly maintained and a disappointment. I chose and reserved a room paid in advance at this particular location because among the amenities listed is an indoor heated pool - it was actually closed with a sign on the door stating that it was out of service, without any prior notification. Upon this rainy afternoon arrival there were cones set to block vehicle access to the front entrance where one would typically temporarily park to check-in. Apparently someone’s vehicle was too high to clear the bay and hit the structure, damaging it. Instantly on entering into the lobby to check-in, I could smell the chemicals they use in the pool - which could be seen just a short distance beyond the front desk lobby area. The small indoor pool was filled with water, yet out of service with no explanation forthcoming as to why. The gentleman at the front desk was efficient and I was quickly checked in. The elevator was in good operation. It was the smallest standard cramped room on the floor, even the bathroom. It was also very hot 78 degrees continuously in the room despite turning the thermostat down. The beds were lumpy and not comfortable. The furnishings in general were worn. The room is in desperate need of a fresh coat of paint. There were even dead and live lady bugs in the room. The location didn’t look or feel safe.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Holly,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Mark,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Arja

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in poor condition. Smell of vomit in the room. Bed sheets were clean which was good. Breakfast was fine. Parking was not convenient.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Arja,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Ebony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not in good condition. The parking lot was covered in ice which made it very unsafe. When I got to my room there was a funny smell and the air conditioning looked as if someone had taken a hammer to it. The toilet had not been clean. Very very disappointed.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Ebony,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Poor

Grant

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. The property is in very poor condition. It is in need of a desperate remodel. The walls are damaged, ceiling tiles stained with water marks and carpet in the hallways and rooms have multiple large stains. First room had hair on the beds. 2nd room was “clean” but still very stained carpet and the bathroom had the odor of sewage. I typically stay at Country Inn and Suites but never again at this location. Also the hotel, elevators and common areas smelled of smoke from so many guest smoking outside. I realize smoking isn’t something the property owners can control, I just wanted to mention it for guest with lung issues and children.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Grant,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Needs upgrade for plumbing.
There was no hot water, the toliet would not flush, the pool was out of service, and there was not enough eggs and sausage for breakfast. The beds were very comfortable and it was quiet and easy to access.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Sir,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
The staff was wonderful. You might want to invest in better TV’s and it was very disappointing not to be able to use the pool.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Cynthia,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

4/10 Poor

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me and my husband had to take cold showers no hot water and the tv was terrible couldn’t watch it because it was so fussy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Lynn,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS PROPERTY!!!
This property has definitely gone down hill! There was no one available to process our check-in at the desk. We had to go hunt someone down. The lobby area was very dismal and dirty. After finally getting our key, we discovered that they did not work and had to get this problem taken care of. Things did not improve after that. The room was dirty. The bed was extremely uncomfortable and I don’t think the sheets had been changed. The bathroom sink still had hair in it. When we tried to discuss this with staff, once again, no one was to be found! We finally gave up, and went to spend time at the mall and dinner. Just anything to avoid time in the room. AVOID THIS PROPERTY!!!!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Sir,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Ashley,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

Taranvir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old hotel building
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Taranvir,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Mike,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

8/10 Good

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator area was dirty, but checked in on Jan 1 Possible shortage of staff and heavy use the day before. Over all very nice place.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Joseph,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Inn
Greeted in arrival and suggested an excellent restaurant for a late dinner And gave us an end room so we could easily walk our dog
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Andrea,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for price
I was concerned when I read the reviews but it was actual nice for the price. We were disappointed the pool was out of service but the staff was nice. The young man that was working the breakfast area was extremely nice and on top of refills. The place does need a little touch up but it was clean.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear sir,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Danielle,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Poor

Dax

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Dax,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Kathleen,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

2/10 Terrible

Michael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To whom it may concern, My wife and I recently stayed at your country Inn & Suites location in Knoxville, TN 9137 cross park dr I have to say this by far is the worst hotel I've ever stayed at. Just to mention a few things: When we arrived on December 27th the lobby floor was dirty, as we made our way up the steps to our 2nd floor room all the wallpaper was filthy. At the top of the steps everything was Spackle bit not finished. The entire place smelled. All the ceilings were water stained throughout the property. Then we entered our room, bed made out of sorts ,stains in the carpeting, stains and holes in the chair and couch, tile grout all black, diverted on shower broke,had to fiddle with it to get temp right. We honestly tried to call other hotels to get a room but everything was booked because it was a holiday week. We were trapped in this disgusting hotel. Day 2 room not cleaned I was told that I had to put us on list to get room cleaned. So I set that up for the next day. Came back from being out all day bedding was all wrinkled like they just tucked everything back in that was there from the night before. No towels left. Had to call for those and had to argue for someone to bring them up. I am sending this message to hotel and corporate office asking for a refund. Every thing I listed above could be resolved with proper management. Do better. My info is below please refund Mastercard givin or send check directly to my mailing address. Sincerly extremly dissatisfied
Response from Hotel Management on Jan 8, 2024
DEar Michal,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Donald

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Donald,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Sujamma

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Sujamma,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next