To whom it may concern,
My wife and I recently stayed at your country Inn & Suites location in Knoxville, TN
9137 cross park dr
I have to say this by far is the worst hotel I've ever stayed at. Just to mention a few things: When we arrived on December 27th the lobby floor was dirty, as we made our way up the steps to our 2nd floor room all the wallpaper was filthy. At the top of the steps everything was Spackle bit not finished. The entire place smelled. All the ceilings were water stained throughout the property. Then we entered our room, bed made out of sorts ,stains in the carpeting, stains and holes in the chair and couch, tile grout all black, diverted on shower broke,had to fiddle with it to get temp right. We honestly tried to call other hotels to get a room but everything was booked because it was a holiday week. We were trapped in this disgusting hotel. Day 2 room not cleaned I was told that I had to put us on list to get room cleaned. So I set that up for the next day. Came back from being out all day bedding was all wrinkled like they just tucked everything back in that was there from the night before. No towels left. Had to call for those and had to argue for someone to bring them up. I am sending this message to hotel and corporate office asking for a refund. Every thing I listed above could be resolved with proper management. Do better.
My info is below please refund Mastercard givin or send check directly to my mailing address.
Sincerly extremly dissatisfied