First room smelled like a gallon of pinesol
Posted Aug 22, 2016 on Orbitz
Got moved to a suite. It smelled musty. Oil marks on the sheets. Got enrolled with the Carlson Rewards Club with promises of low rates and lots of free upgrades. When I called about a room in the next city we were going to, the quoted me $149 even though I was a rewards member. I said it's only $112 on the website. I can stay anywhere on that block for $60! He wasn't giving any discounts or upgrades. And the conditions were questionable by the looks of the one in Clinton, tn.
Comment from Hotel Management
Sep 1, 2016 by Online Customer Support, Hotel Management
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the overall cleanliness and condition of your room. We will review the conditions of your room to make sure all rooms are up to standards. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience.