Pool

Reviews of Best Western Knoxville Airport/Alcoa

2.5 out of 5
Best Western Knoxville Airport/Alcoa
162 Cusick Rd, Alcoa, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 359 out of 706 reviews" "
Rating 8 - Good. 202 out of 706 reviews" "
Rating 6 - Okay. 81 out of 706 reviews" "
Rating 4 - Poor. 39 out of 706 reviews" "
Rating 2 - Terrible. 25 out of 706 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SAYED, DELAWARE

It’s good
Stayed 1 night in Feb 2024
Response from Alma M on Mar 5, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Cristy

Nice
Stayed 1 night in Feb 2024
Response from Alma M on Mar 3, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service, property conditions & facilities
Helpful staff. Good breakfast. (Fun pancake machine.) Strange slight odd smell in room. Dirty curtains and spots on walls.
Stayed 1 night in Feb 2024
Response from Alma M on Feb 26, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alma M on Feb 26, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Brian

Stayed 6 nights in Feb 2024
Response from Alma M on Mar 21, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Talpa Sai Pavan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Feb 2024
Response from Alma M on Feb 19, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

David, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport. Staff was exceptionally helpful and friendly even after hours. Highly recommend this property!
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Suparna

Liked: Amenities
Excellent service, prompt shuttle rides to the airport. Great stay
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Charidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
This hotel definitely needs some repair work - there was a hole in the wall in my room and overall it was just outdated looking.
Response from Alma M on Feb 7, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jiheon

Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Arianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Jasmine, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience
Stayed 2 nights in Dec 2023
Response from Alma M on Dec 5, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nc
Stayed 1 night in Dec 2023
Response from Alma M on Dec 5, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

DARBY

Liked: Cleanliness, staff & service, room comfort
Ok
Bathroom light flickered horribly
Stayed 1 night in Nov 2023
Response from Alma M on Dec 5, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

6/10 Okay

Christina

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the convenience of the location. The parking was ok and well lit. However, There were a couple cars full of people there every night for 4 nights that were just hanging out in the back parking lot that made me very uncomfortable. When you purchase a room that sleeps 6 people, there should be a bigger coffee pot in the room to accommodate 6 people not that little one serving thing that was in there! What needs allot of improvement is the ventilation in the bathroom in 207 where we stayed. There was black mold on the ceiling in the bathroom because there was no working exhaust fan to get rid of excess moisture. Also, there were about 10 lady bugs in the room.
Stayed 4 nights in Nov 2023
Response from Alma M on Nov 28, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 Terrible

David

Stayed 1 night in Nov 2023
Response from Alma M on Feb 7, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

shanon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alma M on Nov 20, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

A Michell

Stayed 1 night in Nov 2023

6/10 Okay

Tricia

Traveled with family
Very close to airport, has a shuttle, on busy road - can be hard to get out with high traffic, rooms are basic, seem updated but not done well - cheap, pillows on bed were ridiculously small - like a small couch pillow & not comfortable
Stayed 1 night in Nov 2023
Response from Alma M on Nov 19, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Tara

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice, however the elevator needed to be mopped, the area where the ice machine was gross, my feet were literally sticking on the floor. Was not the cleanest hotel I've stayed at. Room was okay but I could see spots on the chair that could have easily been cleaned up. Beds were comfy and ac and heat worked great.
Stayed 2 nights in Nov 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College tour
Nice clean hotel 10/10
Stayed 2 nights in Nov 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Francisco

Nice & clean. On the breakfast they can add scramble eggs.
Stayed 1 night in Nov 2023
Response from Alma M on Nov 8, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

4/10 Poor

Korakot

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel looks like a half way thru renovation. The bathroom door is dropped and need to give it a hard push to close. The light also make loud noise. The WiFi does not work. The pool is closed. TV is in low definition that doesn’t bother me as much. Yet for paying more than $200/ night, I expect a better quality. The location is great as it is minutes to TYS. The receptionist greet us promptly.
Stayed 1 night in Nov 2023
Response from Alma M on Nov 7, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Brad

Stayed 2 nights in Nov 2023
Response from Alma M on Nov 7, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Found a small cockroach in the entrance of the room. Otherwise it looked clean.
Stayed 3 nights in Nov 2023
Response from Alma M on Nov 6, 2023
Thank you for taking the time to do a review of our property. We appreciate your feedback and hope you will stay with us again soon.

8/10 Good

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alma M on Nov 5, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

JunHyuk

Stayed 1 night in Nov 2023
Response from Alma M on Nov 24, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Alma M on Nov 3, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the beds were comfortable!
Stayed 1 night in Oct 2023
Response from Alma M on Nov 1, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 Terrible

Barbara

Dirty shower with used soap and hair. Large gaps between walls and ac with huge number of spiderwebs. Dirty phone in room didn’t work. Fire alarm taped to ceiling. Light in bathroom didn’t work. Dirty. Breakfast was old food and good luck if you don’t eat meat.
Stayed 1 night in Oct 2023
Response from Alma M on Oct 29, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and fast checkin. Clean rooms and friendly staff.
Stayed 1 night in Oct 2023
Response from Alma M on Oct 29, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staying here overnight to catch an early flight. quite nice so far
Stayed 1 night in Oct 2023
Response from Alma M on Oct 27, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from Alma M on Nov 13, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay & close to the airport!
Stayed 1 night in Oct 2023
Response from Alma M on Oct 23, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and the room was clean but breakfast was limited, not bad just limited.
Stayed 1 night in Oct 2023
Response from Alma M on Oct 23, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

6/10 Okay

Cristal

Stayed 1 night in Oct 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Cody

Stayed 1 night in Oct 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is comfortable and the breakfast was excellent. The faucet is loose and gets water on the counter, and the drain barely drains. Overall a nice property for 1 night, last minute stay.
Stayed 1 night in Oct 2023
Response from Alma M on Oct 20, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Cori

Stayed 1 night in Sep 2023
Response from Alma M on Oct 20, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

ROSA

Stayed 1 night in Oct 2023
Response from Alma M on Oct 31, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Angela

Liked: Staff & service, room comfort
Disliked: Cleanliness
The Room Was Weirdly Dirty
Every interaction I had with the front desk employees were great! They were very helpful and friendly. The room was comfortable except for what we found in the microwave... The downside is that the room was not clean. A previous occupant left two sausages in the microwave and the cleaning person missed it along with other small pieces of garbage found in all of the corners of the room.
Stayed 3 nights in Oct 2023
Response from Alma M on Oct 11, 2023
Thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the room was not properly maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you’ll return to see how we grow.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alma M on Oct 11, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice room and looked clean only issue is bathroom had no fan vent in bathroom and not much hot water pressure in shower but enough for a simple shower.
Stayed 1 night in Oct 2023
Response from Alma M on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tim

Stayed 1 night in Oct 2023
Response from Alma M on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dawn, Cumming

Stayed 1 night in Sep 2023
Response from Alma M on Oct 27, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Keith

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Alma M on Oct 4, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.