All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 359 out of 706 reviews" "
10 - Excellent
359
Rating 8 - Good. 202 out of 706 reviews" "
8 - Good
202
Rating 6 - Okay. 81 out of 706 reviews" "
6 - Okay
81
Rating 4 - Poor. 39 out of 706 reviews" "
4 - Poor
39
Rating 2 - Terrible. 25 out of 706 reviews" "
2 - Terrible
25
8.8/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
SAYED, DELAWARE
Mar 4, 2024
It’s good
SAYED
Stayed 1 night in Feb 2024
Response from Alma M on Mar 5, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
8/10 Good
Cristy
Feb 29, 2024
Nice
Cristy
Stayed 1 night in Feb 2024
Response from Alma M on Mar 3, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Helpful staff. Good breakfast. (Fun pancake machine.) Strange slight odd smell in room. Dirty curtains and spots on walls.
Leslie
Stayed 1 night in Feb 2024
Response from Alma M on Feb 26, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
8/10 Good
Brian
Feb 22, 2024
Brian
Stayed 6 nights in Feb 2024
Response from Alma M on Mar 21, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Great location close to the airport. Staff was exceptionally helpful and friendly even after hours. Highly recommend this property!
David
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
Suparna
Jan 17, 2024
Liked: Amenities
Excellent service, prompt shuttle rides to the airport. Great stay
Suparna
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
This hotel definitely needs some repair work - there was a hole in the wall in my room and overall it was just outdated looking.
Kelly
Response from Alma M on Feb 7, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
10/10 Excellent
Jiheon
Jan 16, 2024
Jiheon
Stayed 1 night in Jan 2024
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
8/10 Good
DARBY
Dec 2, 2023
Liked: Cleanliness, staff & service, room comfort
Ok
Bathroom light flickered horribly
DARBY
Stayed 1 night in Nov 2023
Response from Alma M on Dec 5, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
6/10 Okay
Christina
Traveled with family and small children, Traveled with family
Nov 27, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the convenience of the location. The parking was ok and well lit. However, There were a couple cars full of people there every night for 4 nights that were just hanging out in the back parking lot that made me very uncomfortable.
When you purchase a room that sleeps 6 people, there should be a bigger coffee pot in the room to accommodate 6 people not that little one serving thing that was in there!
What needs allot of improvement is the ventilation in the bathroom in 207 where we stayed. There was black mold on the ceiling in the bathroom because there was no working exhaust fan to get rid of excess moisture.
Also, there were about 10 lady bugs in the room.
Christina
Stayed 4 nights in Nov 2023
Response from Alma M on Nov 28, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
10/10 Excellent
Stephanie
Nov 25, 2023
Stephanie
Stayed 1 night in Nov 2023
Response from Alma M on Feb 7, 2024
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
2/10 Terrible
David
Nov 25, 2023
David
Stayed 1 night in Nov 2023
Response from Alma M on Feb 7, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
8/10 Good
A Michell
Nov 19, 2023
A Michell
Stayed 1 night in Nov 2023
6/10 Okay
Tricia
Traveled with family
Nov 18, 2023
Very close to airport, has a shuttle, on busy road - can be hard to get out with high traffic, rooms are basic, seem updated but not done well - cheap, pillows on bed were ridiculously small - like a small couch pillow & not comfortable
Tricia
Stayed 1 night in Nov 2023
Response from Alma M on Nov 19, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Staff was nice, however the elevator needed to be mopped, the area where the ice machine was gross, my feet were literally sticking on the floor. Was not the cleanest hotel I've stayed at. Room was okay but I could see spots on the chair that could have easily been cleaned up. Beds were comfy and ac and heat worked great.
Tara
Stayed 2 nights in Nov 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
Francisco
Nov 7, 2023
Nice & clean. On the breakfast they can add scramble eggs.
Francisco
Stayed 1 night in Nov 2023
Response from Alma M on Nov 8, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
4/10 Poor
Korakot
Business traveler
Nov 7, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel looks like a half way thru renovation. The bathroom door is dropped and need to give it a hard push to close. The light also make loud noise.
The WiFi does not work. The pool is closed. TV is in low definition that doesn’t bother me as much. Yet for paying more than $200/ night, I expect a better quality.
The location is great as it is minutes to TYS. The receptionist greet us promptly.
Korakot
Stayed 1 night in Nov 2023
Response from Alma M on Nov 7, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
6/10 Okay
Brad
Nov 6, 2023
Brad
Stayed 2 nights in Nov 2023
Response from Alma M on Nov 7, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
JunHyuk
Nov 2, 2023
JunHyuk
Stayed 1 night in Nov 2023
Response from Alma M on Nov 24, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
2/10 Terrible
Barbara
Oct 29, 2023
Dirty shower with used soap and hair. Large gaps between walls and ac with huge number of spiderwebs. Dirty phone in room didn’t work. Fire alarm taped to ceiling. Light in bathroom didn’t work. Dirty. Breakfast was old food and good luck if you don’t eat meat.
Barbara
Stayed 1 night in Oct 2023
Response from Alma M on Oct 29, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Easy and fast checkin. Clean rooms and friendly staff.
Patricia
Stayed 1 night in Oct 2023
Response from Alma M on Oct 29, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
staying here overnight to catch an early flight. quite nice so far
John
Stayed 1 night in Oct 2023
Response from Alma M on Oct 27, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
Tracy
Oct 24, 2023
Tracy
Stayed 1 night in Oct 2023
Response from Alma M on Nov 13, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Staff was nice and the room was clean but breakfast was limited, not bad just limited.
Jason
Stayed 1 night in Oct 2023
Response from Alma M on Oct 23, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
6/10 Okay
Cristal
Oct 22, 2023
Cristal
Stayed 1 night in Oct 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
Cody
Oct 22, 2023
Cody
Stayed 1 night in Oct 2023
Response from Alma M on Nov 12, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Bed is comfortable and the breakfast was excellent. The faucet is loose and gets water on the counter, and the drain barely drains. Overall a nice property for 1 night, last minute stay.
Janine
Stayed 1 night in Oct 2023
Response from Alma M on Oct 20, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
Cori
Oct 18, 2023
Cori
Stayed 1 night in Sep 2023
Response from Alma M on Oct 20, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
10/10 Excellent
ROSA
Oct 11, 2023
ROSA
Stayed 1 night in Oct 2023
Response from Alma M on Oct 31, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
8/10 Good
Angela
Oct 10, 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
The Room Was Weirdly Dirty
Every interaction I had with the front desk employees were great! They were very helpful and friendly. The room was comfortable except for what we found in the microwave...
The downside is that the room was not clean. A previous occupant left two sausages in the microwave and the cleaning person missed it along with other small pieces of garbage found in all of the corners of the room.
Angela
Stayed 3 nights in Oct 2023
Response from Alma M on Oct 11, 2023
Thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the room was not properly maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you’ll return to see how we grow.
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Was a nice room and looked clean only issue is bathroom had no fan vent in bathroom and not much hot water pressure in shower but enough for a simple shower.
Allan
Stayed 1 night in Oct 2023
Response from Alma M on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Tim
Oct 7, 2023
Tim
Stayed 1 night in Oct 2023
Response from Alma M on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Dawn, Cumming
Oct 5, 2023
Dawn
Stayed 1 night in Sep 2023
Response from Alma M on Oct 27, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
8/10 Good
Keith
Traveled with family
Oct 2, 2023
Liked: Staff & service, room comfort
Keith
Stayed 1 night in Sep 2023
Response from Alma M on Oct 4, 2023
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.