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Reviews of Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN

2.5 out of 5
Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN
9137 Cross Park Drive, Exit 378 - Cedar Bluff Exit, Knoxville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 345 out of 1006 reviews" "
Rating 8 - Good. 268 out of 1006 reviews" "
Rating 6 - Okay. 179 out of 1006 reviews" "
Rating 4 - Poor. 129 out of 1006 reviews" "
Rating 2 - Terrible. 85 out of 1006 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Damon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not the best but definitely not the worst
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear William,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

2/10 Terrible

Lorraine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this property many times over the past 10 years and unfortunately the owners have made no updates and the hotel is showing its age and the condition is not very good. It has wall paper ripping, some ceilings have water marks and have spots that are falling down, carpets are very worn and need a carpet cleaning or replacement, drapes in the room were torn and just generally the hotel has seen better days. It’s unfortunate because this hotel is in a great location, staff are very friendly and helpful but it needs a good paint job and overall update.
Stayed 1 night in Mar 2024
Response from Krish Patel on Mar 10, 2024
Dear Lorraine, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

ALAN, Durand

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the room next to mine were smoking, in a non smoking hotel. I spoke to the front desk and they moved me.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Alan,Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation at the undefined. We will review the condition rooms with our staff to ensure our guest rooms are up to brand standards.

10/10 Excellent

Haley

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next.

6/10 Okay

Amanda

Traveled with family and small children
This hotel is looking run down. The pool was closed and looked pretty rough. The hot tub was filled in with concrete. The toilet paper holder in our room was just a piece of wood drilled to the counter. The beds were comfortable and clean. The food was average.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Amanda,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Kendall

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do travel nursing and I’m on night shift. I told the guy at the desk that I needed to book two days but I would be checking out early the next day as I go into work, so he said let me see if we can split the price since your not staying the whole night and I was like sure! The manager came through and said yes we can do that and I was like awesome thanks. So that next morning I come in from shift and took some Benadryl and went to sleep until my next shift. The lady at the desk calls the cops and had them to kick my door down and I wake up to two officers pointing their guns at me telling me to put my hands up! I was so scared, I have never even had a speeding ticket before so to have this happening was so traumatic. The officers wouldn’t let me speak until they searched my room and finally they answered my only question which was what is going on? The cops said they were called bc I was late checking out and I was like so you kick the door in and point your guns at me. I go down and talk to the clerk and she said girl I thought you was dead bc I called and knocked on the door and I was like you know that I work night shift. So after all that she said they don’t split the cost and that they don’t offer nursing rates which was not what he told me. And I said well their was a lady came through that had tattoos everywhere and okayed it. She said oh yeah that is our manager. So she calls the manager and she of course calls me a liar and refused to own up to their mistake.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Kendall,We are deeply apologize for inconvenience you had during your stay. Our staff did not get any response from your room for long time so we are worried about your health so we called. sorry for misunderstanding. We will make sure that will not happen again.Please give us one more opportunity.

4/10 Poor

Corinna

Liked: Staff & service
Disliked: Property conditions & facilities
The curtains that actuall block light cant actually be closed, so theres just a sheer curtain between the room looking down at the bright lights across the street and parking lot. The curtain that actually covers the window is so sheer that there is no actual privacy either
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Corinna,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located at Cedar Bluff area
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Gary,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Ray

Traveled with family
Disliked: Amenities
Over priced for the age and up keep of this property.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Ray,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Gayle

Traveled with family
Disliked: Property conditions & facilities
The property is very run down. Pool broke. The breakfast was very limited. Hallways were dirty and towels laying in the hallways. Smelt like Cannibus smoke and smoke in room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Gayle,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Not really a big deal but pool not open. Stuff happens. Overall a good hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Clint,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the pool was not working
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Sandra,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

neil

Business traveler
Liked: Cleanliness
Decent hotel to stay at for the night
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Neil,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property was obviously under some renovation but the there was a smoke stain on the walls the carpet was stained and the in room coffee makers were dirty in the water tank the hall walls were just in as bad of shape as the rooms I will definitely not be staying at this establishment anymore
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear John,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Lupe

Disliked: Cleanliness
Close to restaurants. But the entrance to the hotel was dirty and cigarette butts all over the ground, very dirty!
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Lupe,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Lori

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Lori,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Carla

Traveled with family
Disliked: Amenities, property conditions & facilities
It was a decent location for travel, close to the highway. The hallway carpet was a trip hazard, the bathroom ceiling had been started to be painted with paint all over the light fixture and the vanity was rather beat up.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Carla,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Poor

Holly, NEW TAZEWELL

Traveled with family
Disliked: Amenities, property conditions & facilities
Under the Radisson brand and the price point one expects far better. This property is dated, poorly maintained and a disappointment. I chose and reserved a room paid in advance at this particular location because among the amenities listed is an indoor heated pool - it was actually closed with a sign on the door stating that it was out of service, without any prior notification. Upon this rainy afternoon arrival there were cones set to block vehicle access to the front entrance where one would typically temporarily park to check-in. Apparently someone’s vehicle was too high to clear the bay and hit the structure, damaging it. Instantly on entering into the lobby to check-in, I could smell the chemicals they use in the pool - which could be seen just a short distance beyond the front desk lobby area. The small indoor pool was filled with water, yet out of service with no explanation forthcoming as to why. The gentleman at the front desk was efficient and I was quickly checked in. The elevator was in good operation. It was the smallest standard cramped room on the floor, even the bathroom. It was also very hot 78 degrees continuously in the room despite turning the thermostat down. The beds were lumpy and not comfortable. The furnishings in general were worn. The room is in desperate need of a fresh coat of paint. There were even dead and live lady bugs in the room. The location didn’t look or feel safe.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Holly,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Mark,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Arja

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in poor condition. Smell of vomit in the room. Bed sheets were clean which was good. Breakfast was fine. Parking was not convenient.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Arja,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Ebony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not in good condition. The parking lot was covered in ice which made it very unsafe. When I got to my room there was a funny smell and the air conditioning looked as if someone had taken a hammer to it. The toilet had not been clean. Very very disappointed.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Ebony,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
The staff was wonderful. You might want to invest in better TV’s and it was very disappointing not to be able to use the pool.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Cynthia,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

4/10 Poor

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me and my husband had to take cold showers no hot water and the tv was terrible couldn’t watch it because it was so fussy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Lynn,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Ashley,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

Taranvir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old hotel building
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Taranvir,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Mike,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Danielle,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Poor

Dax

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Dax,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Kathleen,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

Sujamma

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Sujamma,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but not nearly as nice as our Comfort Inn the night before or our Quality Inn tonight.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Bryan,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

Jay

Traveled with partner
Liked: Staff & service, amenities
Holiday decorations were cute and festive, BUT the bathroom was dirty and the furniture worn. This is the second time we chose this hotel. Convenient to shopping and food. Would probably spend $20 more for a different Hotel chain.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Jay,We apologize you were not satisfied with the condition of the hotel during your stay We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Michael,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Crystal,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

8/10 Good

Kathy

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Kathy,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

Tanya

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs alot of updating
There is not ample parking. Had to park in lot next door that says unauthorized vehicles will be towed. Hoping I don’t get towed. The carpets in hallway need to be restretched huge tripping hazard. Our toilet handle is broken and need to play with it to make it flush. outdated rooms
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Tanya,We apologize you were not satisfied with the condition of the hotel during your stay We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Kevin

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Kevin,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

theron

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Theron,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excellent

Kevin, Jacksboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country Inn & Suites by Radisson Knoxville at Cedar Bluff TN is a special place with all its unique charm and beauty I booked the 1 bedroom Suite with a King Bed it’s like staying in a studio apartment. The room was clean and bed super comfortable The front desk is super friendly and go above and beyond the call of duty I will definitely recommend Country Inn and Suites Knoxville at Cedar Bluff TN to friends and family
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Kevin,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Dear Kevin,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was under renovation and I have stayed maybe 3 times at this site. But should not have guest during the renovation,
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Robert,We apologize you were not satisfied with the condition of the hotel during your stay We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodations
Acceptable accommodations
Stayed 1 night in Sep 2023
Response from Hotel Management on Jan 2, 2024
Dear Richard,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Arthur,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Ryan,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

8/10 Good

Melissa

Traveled with group
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Melissa,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Okay

Sharon

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Sharon,We apologize you were not satisfied with the condition of the hotel during your stay We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 2, 2024
Dear Sean,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for the price but TV and bed were very outdated. I am very glad we only had to stay one night because the bed was clearly old and very uncomfortable. Great breakfast though
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Jessica,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.