Exterior

Reviews of Courtyard by Marriott Knoxville Cedar Bluff

3 out of 5
Courtyard by Marriott Knoxville Cedar Bluff
216 Langley Place, Knoxville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 194 out of 357 reviews" "
Rating 8 - Good. 94 out of 357 reviews" "
Rating 6 - Okay. 44 out of 357 reviews" "
Rating 4 - Poor. 17 out of 357 reviews" "
Rating 2 - Terrible. 8 out of 357 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, staff & service
Room was extremely hot when we checked in. Air conditioner barely worked. Wasn’t putting out much cold air. Room stayed hot the entire stay. Otherwise, beds are comfy. Staff is friendly. Nice area. Room was clean and spacious.
Stayed 1 night in Apr 2024
Response from AGM on Apr 7, 2024
Dear Monica, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I apologize that you had trouble with the ac unit. If you called the front desk I would hope that they would have assisted you. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Grandaughter
Stayed 2 nights in Mar 2024
Response from AGM on Apr 1, 2024
Dear Peggy, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

AMRI

Stayed 2 nights in Mar 2024
Response from AGM on Apr 3, 2024
Dear AMRI, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad that we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Cierra

Stayed 2 nights in Mar 2024
Response from AGM on Apr 7, 2024
Dear Cierra, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

6/10 Okay

Arthur, Chattanooga

Business traveler
Liked: Cleanliness, property conditions & facilities
Had dinner at hotel first night and food wasn’t hot. As I went to pay cash and they didn’t have cash so I had to pay at font desk. Next morning I had breakfast and ask for hot sauce (none available) so got ketchup. Container was empty they also had no cash. Front desk even though I gave ticket and credit card they charged my room. Last night after midnight a car alarm by my window would go off every hour for full night. I didn’t get much sleep.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 16, 2024
Dear Arthur, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are in the process of having a new system installed at the Bistro, which is why at the moment we are unable to take payment at the Bistro and it all needs to be done at the front desk. I apologize for the car alarm going off, unfortunately that is out of our control. I hope you will give us another chance the next time you are in the Knoxville area.

8/10 Good

Nairan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet place. Fit our needs.
Stayed 1 night in Mar 2024
Response from AGM on Mar 16, 2024
Dear Nairan, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. But you felt that it fit your needs. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 4, 2024
Dear Lee, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Makallen

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and welcoming. The staff was quick, efficient, and kind.
Stayed 1 night in Feb 2024
Response from AGM on Mar 2, 2024
Dear Makallen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad you received that service during your stay with us. We look forward to having you stay with us again the nest time you are in the Knoxville are.

10/10 Excellent

Linette

Stayed 1 night in Feb 2024
Response from AGM on Mar 20, 2024
Dear Linette, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had double beds and not Queens. Beds a little hard for my liking. Great shower and large bathroom. Staff was friendly.
Stayed 1 night in Feb 2024
Response from AGM on Feb 15, 2024
Dear Cheryl, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We hope that you will give us another chance the next time you are in the Knoxville area.

10/10 Excellent

EUDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 31, 2024
Dear EUDER, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 Good

Belinda

Stayed 1 night in Jan 2024
Response from AGM on Mar 20, 2024
Dear Belinda, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Julianne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good.
Stayed 1 night in Jan 2024
Response from AGM on Jan 28, 2024
Dear Julianne, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
Trash dumpster was picked up after midnight right under our room. Unbelievable loud noise.
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Dear Cynthia, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. I will bring it to my corporate company to ask if they can contact the city to discuss the appropriate hours for trash pick up. My apologies that they did it at that time of day, but thank you for letting us know. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on Jan 1, 2024
Dear Anonymous, thank you for taking the time to share your feedback. Providing the highest level of service is top our priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived to find bathroom floor partially flooded. Went to make a cup of cofee and the cofee maker had water in the machine from who knows how long.
Stayed 1 night in Dec 2023
Response from AGM on Dec 19, 2023
Dear David, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will make sure to speak to my housekeeping leader to make sure that we are following Marriott's standards.

10/10 Excellent

Preston

Stayed 1 night in Dec 2023
Response from AGM on Dec 19, 2023
Dear Preston, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 15, 2023
Dear Tammy, thank you so much for a taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to where we were visiting
Stayed 3 nights in Nov 2023
Response from AGM on Nov 29, 2023
Dear Robert, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Kim, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

2/10 Terrible

Josh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow check in. Slow elevator. Facility closes before time posted.
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Josh, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are working on getting our elevator fixed, and I apologize that the Bistro closed early during your stay. I will share your feedback with my management team to ensure that doesn't happen in the future. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 Excellent

Tracy

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Nov 14, 2023
Dear Tracy, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to restaurants and shopping
Stayed 3 nights in Oct 2023
Response from AGM on Nov 7, 2023
Dear Anthony, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

6/10 Okay

Kristen

Traveled with group
Liked: Staff & service
Our room smelled, was damp and musty
Stayed 1 night in Oct 2023
Response from AGM on Oct 28, 2023
Dear Kristen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will share your feedback with my housekeeping leadership to team to ensure we are following all of the standards and guidelines to prevent this from happening again in the future. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 Excellent

Jared

Stayed 1 night in Oct 2023
Response from AGM on Oct 25, 2023
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we able to provide you with that during your recent stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The main staff of this hotel was really friendly as were the cleaning folks too. All were very personable and they really made the stay totally comfortable!
Stayed 4 nights in Oct 2023
Response from AGM on Oct 24, 2023
Dear Anonymous, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family travel
Great service, clean
Stayed 1 night in Oct 2023
Response from AGM on Oct 24, 2023
Dear tim. thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from AGM on Nov 14, 2023
Dear Brian, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on Oct 19, 2023
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from AGM on Nov 7, 2023
Dear Matthew, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 Good

Mikell

Liked: Staff & service, property conditions & facilities
Staff friendly
Stayed 1 night in Oct 2023
Response from AGM on Oct 14, 2023
Dear Mikell, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. I am so glad that you found our staff to be friendly. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on Aug 22, 2023
Dear Shawn, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from AGM on Aug 15, 2023
Dear Carol, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Dreylin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and I was impressed with the size of my room. Wouldn't stay again for sure.
Stayed 2 nights in Aug 2023
Response from AGM on Aug 14, 2023
Dear Dreylin, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 Excellent

Rolf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very friendly
Stayed 1 night in Jul 2023
Response from AGM on Aug 1, 2023
Dear Rolf, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. I am glad that the staff made a good impression on you. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 2 rooms. One was perfectly comfortable snd clean. The other room AC must’ve not been working because it was extremely muggy and uncomfortable despite AC on.
Stayed 1 night in Jul 2023
Response from AGM on Jul 27, 2023
Dear Irene, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. My apologies that your 2nd room was not as comfortable as the other room you were in. I will make sure my maintenance manager is aware so he can look into it further. I hope that you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family StayOver Detroit
Air gets cold according to the temp that is set. In general nice, safe place to me.
Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Family StayOver Detroit, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that you felt safe and that the air cooled your room properly. I hope that you choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Dianna

Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Dianna, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Christopher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

6/10 Okay

Daniel

Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Daniel, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, staff & service
We had reserved a room for 5 but received a room with 2 queen beds and no fold out couch or trundle. The ac did not work at first and then the bathroom light burned out. The staff were wonderful. Moved us to another room that had everything we needed including a fold out bed.
Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Douglas, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I am thankful that we were able to accommodate your needs and that the staff was wonderful. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Christopher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Dear Asher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

Gudrun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and super friendly staff
Stayed 4 nights in Jun 2023
Response from AGM on Jul 5, 2023
Dear Gudrun, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to meet that during your stay with us. I am so glad to hear that the staff made a good impression on you. We do hope that you will choose to stay with us the next time you are in the Knoxville area.

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from AGM on Jul 5, 2023
Dear William, thank you so much for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad that we were able to meet your expectations. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Jul 4, 2023
Dear Muhammad, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. I hope you will give us another chance if you are ever in the Knoxville area again.

6/10 Okay

Meg

Traveled with family
Liked: Staff & service
Breakfast ended at 9:30am and when guests wanted coffee around 9:40am, we were told by staff it would cost us money.
Stayed 1 night in Jun 2023
Response from AGM on Jun 28, 2023
Dear Meg, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. It is Courtyard brand standard is to charge for coffee regardless of whether or not the Bistro is open. We do provide free coffee in the rooms. We hope that you choose to stay with us the next time you are in the Knoxville area.

8/10 Good

Suzanne, Albany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 2 nights in Jun 2023
Response from AGM on Jun 27, 2023
Dear Suzanne, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to do that for you during your stay with us. I do hope you will choose to stay with us the next time you are in the Knoxville area.

8/10 Good

ANDREA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve stayed at quite a few Marriott’s. Staying in this one was the first time there were any hiccups. First room was slightly musty as I entered. After walking barefoot I noticed large wet spot in carpet. Obvious source of mustiness. I opened the window to let things air out. Sat down to have carry out and watch TV and discovered toilet runs loudly every 30 minutes. I wasn’t going to get any sleep with this going on so I called the front desk. He said there was no maintenance worker at that hour so he’d change my room. Great! I get down to the desk and he asks if I want a room with a balcony. Sure do! But, I asked for a room with a balcony when I first arrived and the same guy told me there weren’t any more. Second room was okay but the toilet was exceptionally low to the ground. My middle aged knees struggled. I don’t know what people worse off than me would do. It wasn’t awful, but compared to my other Marriott stays, these multiple hiccups were out of Marriott’s character.
Stayed 1 night in Jun 2023
Response from AGM on Jun 21, 2023
Dear ANDREA thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I have shared your issues with our maintenance leadership to ensure these issues get addressed. I do hope you will give us another chance if ever you are in the Knoxville area again.

10/10 Excellent

cid

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a great experience checking in the hotel. The front desk staff was warm & welcoming. Now the guy at the bistro was a bit messed up. I could not get "real silverware" since we weren't customers buying either food or drinks. That rubbed me the wrong way. We went to get bbq at a local place and brought it back. Eating bbq is better to cut the sausage with real silverware but we had to use plastic.... no big deal. It was just the fact he wouldn't give us the silverware. At the time, there was only one person at the bar and no one was eating ( don't eat there because the food is not fresh- precooked frozen crap) . Needless to say I was not going to drink at the bar. So on the way back we bought the drinks at a local store and enjoyed them in the courtyard with other "non customers" . Lost a lot of money from us.
Stayed 1 night in Jun 2023
Response from AGM on Jun 21, 2023
Dear cid, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad to hear that despite your silverware issue at the Bistro, which I will defiantly look into more and talk with my Bistro staff, you enjoyed your stay with us. I hope that you will choose to stay with us again if you are ever in the Knoxville area again.