Convenient for our last night in the stea
Posted Oct 4, 2016
Unfortunately our stay was on a Sunday night - no Bistro, no good snacks (only vending machines). Fortunately great food was available at The Chop House just a few minutes away.
Unfortunately the toilet ran the whole time flooding the bathroom, so we were unable to take showers. My husband was able to do a quick fix every now and then. The folks who put the toilet in used inappropriate hardware, so it needed to god reset with every use, but did not hold for long. Advised the front desk. "So sorry!" Was the response.
Unfortunately the "Print Your Boarding Pass" setup worked on 1 of 3 computers - of course it was the last one tried, but we got what we needed. The night clerk was by herself and did her best for us.
Breakfast was something we sought elsewhere. After no access the night before and the morning coffee tasting like instant coffee, we left to have a good breakfast before our flight on the way to the airport. And the coffee was real fresh ground percolated coffee.
But the hotel was clean, warm and, overall, a good experience for us. We know what to expect next time and what to look out for.
We've been Courtyard customers for 20 yrs. This was the worst experience we've ever had.
Good luck, Knoxville!