Property amenity

Reviews of Courtyard Knoxville Airport Alcoa

3 out of 5
Courtyard Knoxville Airport Alcoa
141 Furrow Way, Alcoa, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 572 reviews" "
Rating 8 - Good. 153 out of 572 reviews" "
Rating 6 - Okay. 50 out of 572 reviews" "
Rating 4 - Poor. 23 out of 572 reviews" "
Rating 2 - Terrible. 19 out of 572 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to the airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Rosalba,It's wonderful to have earned your excellent rating of Courtyard by Marriott Knoxville Airport Alcoa! We're happy our proximity to the airport was convenient for your travel needs. Thank you for choosing to stay with us, and we hope you'll come back soon.

4/10 Poor

Madison

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was heartbroken with our trip… I worked at this property 5 years ago for 2 years. I LOVED this hotel. I felt safe and comfortable staying here with my 9 month old daughter and chose to stay for the quality of the food in the bistro and just the quality of the property itself. I have never been so let down by anything more in my life. The food in the bistro was not good in any way. The steel cut oatmeal came out looking like a bowl of dry over cooked instant oatmeal, and the French toast wasn’t even in Texas toast and was BURNT. The mini fridge didn’t work and the coffee maker in the room was missing the cover for the water area. The pool was well maintained but was not heated or warm in ANYWAY. Our room was very clean but our check in experience was less than inviting. As someone who has worked in hospitality for 7 years I know that days can be hard but we didn’t feel welcomed. Overall our experience was disappointing.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Madison,We sincerely regret that this was the impression you had of your recent stay with us. Rest assured, our team will utilize your comments to make the necessary corrections to ensure we improve going forward. Our team knows the importance of warm and welcoming hospitality, and we apologize this may not have been your experience. Thank you for reaching out, and we hope you'll consider giving us another chance in the future.

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Benjamin,Thanks for being our guest at Courtyard by Marriott Knoxville Airport Alcoa. Our convenient location near the airport makes our hotel an excellent choice for travelers. We appreciate your review, and we hope you will come back soon!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk clerk, comfortable beds, restaurant nearby
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Christine,Thank you so much for choosing to stay with us at Courtyard by Marriott Knoxville Airport Alcoa. Our goal is to provide every guest with exceptional service and comfortable accommodations, so we're thrilled both were the case for you. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope to welcome you back in the future.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport, great location, quiet, clean, economical, beautiful room. Dining options were available, entire staff were extremely helpful and courteous.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Todd,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Receiving recognition for our lovely accommodations, hospitable team, and fabulous location is always appreciated. Thank you for your kind words, and we hope you return soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Howard, chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Howard,Thank you for choosing Courtyard by Marriott Knoxville Airport Alcoa! We appreciate your comments on our property, and we look forward to welcoming you back in the future for another five-star experience.

10/10 Excellent

Ning

good experience
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Ning,We are thrilled to have earned a perfect rating for your recent stay with us. It is wonderful to know that you had a great experience. We look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet stay. Ate a meal at the bistro. A bit pricey, but the food was really good. Would/will stay again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Joseph,Thank you so much for your feedback on your recent restful stay! We appreciate your kind words about our tasty offerings and your mention of our peaceful atmosphere. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best place to stay around the alcoa/Maryville area and very reasonable rates. Love the fire pit outside and the outdoor sauna. The service is above and beyond than most expensive and high end hotels I've been in.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Uriel,It is a huge thrill to know that we have topped your list of hotel experiences in the Alcoa area. Thank you so much for your kind words about our excellent value, great amenities, and fabulous service. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Chalimar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good and excellent
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Chalimar,Thank you for your review and for giving us a perfect rating. It was truly a pleasure having you as our guest, and we're delighted you thoroughly enjoyed your experience. Take care, and we hope you return soon!

2/10 Terrible

Barbara

Stayed 1 night in Dec 2023

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Judith

Stayed 1 night in Dec 2023

8/10 Good

Debra

Traveled with family
Liked: Property conditions & facilities
Easy access to airport
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Debra,We can’t thank you enough for staying at Courtyard by Marriott Knoxville Airport Alcoa, as well as for your wonderful review. It’s great to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty and it was loud at ten pm every night
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Melissa,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and noise. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations.

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people, Clean and quiet
The little cafe downstairs doesn’t seem like much (sort of a fast food vibe), but the food was actually amazing! And the drinks were pretty good as well. It was slow, but I think they were maybe short a staff member, but still had great customer service.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Debra,Thank you for your kind words and valuable feedback. We're delighted to hear you enjoyed the culinary offerings at our cafe and found the service excellent. Your appreciation motivates us to continue delivering exceptional experiences. We look forward to welcoming you back to Courtyard by Marriott Knoxville Airport Alcoa for another pleasant stay.

10/10 Excellent

Howie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property easy to get to nice location large lobby
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Howie,Thank you for your recent stay with us! We're so glad you enjoyed our great location and spacious lobby. It would be an honor to welcome you back the next time you're in Knoxville!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta location
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Laura,As they say, "Location is everything," so we are thrilled you enjoyed ours. Thank you for being our guest at Courtyard by Marriott Knoxville Airport Alcoa and for sharing your lovely review. We are delighted you were impressed and hope to have the pleasure of welcoming you back again someday.

10/10 Excellent

Sally

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Malathi

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Airport shuttle has limited hours
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Dear Malathi,Thank you for sharing your valuable thoughts. While we hope you had a comfortable stay, our team will certainly consider your feedback. Safe travels, and we hope to see you again.

10/10 Excellent

Edith

Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Sep 2023

10/10 Excellent

Corrinne

Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and clean
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Craig,Our convenient location and spotless accommodations are just some of the reasons our guests enjoy staying at Courtyard by Marriott Knoxville Airport Alcoa, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Bradly

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and bistro personnel.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Gregory,Thank you for taking the time to share your five-star stay with us. We are thrilled that our team members made a positive impact during your visit. We hope that you will return for another stay with us. Take care.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. Room was recently updated and beds were very comfy. Hot tub and outdoor fire pit were relaxing after a busy travel day. Staff was friendly and helpful. Pay for breakfast at booking and save some money . Will definitely stay again .
Stayed 1 night in Jul 2023
Response from General Manager on Jul 7, 2023
Dear Martin,From our comfortable rooms and outstanding amenities to our friendly team, we are thrilled you fully enjoyed your time with us at Courtyard by Marriott Knoxville Airport Alcoa! Hosting you again would be a treat, so please come back and see us!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Just a clean, well taken care of property, and a staff that was very attentive. Will be back again.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 4, 2023
Dear Alex,Our goal is to make sure we always have high marks on the three "C's" that are so important to all of our guests: clean, comfortable accommodations, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we look forward to welcoming you back to Courtyard by Marriott Knoxville Airport Alcoa the next time you're in the area.

6/10 Okay

Lou Ann

Stayed 2 nights in Jun 2023

8/10 Good

Denise

Stayed 2 nights in Jun 2023

10/10 Excellent

Natalie

Stayed 2 nights in Jun 2023

8/10 Good

JASON P

Stayed 1 night in May 2023

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No. Stop sending me surveys
Stayed 2 nights in May 2023
Response from General Manager on May 23, 2023
Dear Brian,Thank you for choosing to stay with us. We wish you pleasant future travels.

6/10 Okay

Donald Scott

Stayed 1 night in May 2023

4/10 Poor

Hazel

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel although old (as seen in the bathroom) was beautiful in many areas such as the lobby. My disappointments arose through many expected happenings as a Marriott club member and paying guest. A four night stay is costly when on vacation as a retiree. Initially I was not recognized as a club member until I requested it even though it was on the reservation. Through many stays at various Marriott hotels I have enjoyed a welcoming gift, daily room cleaning if requested (received only once during our stay) and no need to inform the front desk of no body wash, no coffee or accompanying cups or creamer more than one time or clean towels. Trivial to some but not to me when going to the lobby at 7:00 AM after just awakening. I will not return to this hotel next year for my yearly Knoxville visit.
Stayed 4 nights in May 2023
Response from General Manager on May 11, 2023
Dear Hazel,Thank you for sharing your important feedback. It is great to see that you liked our beautiful common areas. At this time, we have altered our housekeeping schedule to ensure a safe and comfortable experience for both our guests and personnel. While this is stated online for our guests to be aware of prior to arrival, we apologize for any inconvenience this caused and if your requests for assistance were not answered promptly. We appreciate your comments and wish you pleasant future travels.

10/10 Excellent

Scot

Stayed 3 nights in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Terrance

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023
Response from General Manager on Apr 23, 2023
Dear Terrance,Thank you so much for the perfect rating. We are thrilled to see that you enjoyed your visit to Courtyard by Marriott Knoxville Airport Alcoa. We hope that you made some wonderful memories and we can't wait to make some more when you return.

10/10 Excellent

Jason, Cookeville

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Jay

Business traveler, Traveled with family
Liked: Staff & service
We were given a handicapped room that we did not want, the bed was too low and the room was hot.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 26, 2023
Dear Jay, Thank you for taking the time to leave us a review. We regret to learn that you were disappointed with your recent stay. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, we'll be sure to share your concerns about the room temperature with our maintenance team. It was a pleasure having you here, and we wish you safe travels.

2/10 Terrible

Dustin

Stayed 1 night in Mar 2023

8/10 Good

Gita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Stayed 1 night in Mar 2023

8/10 Good

Anita

Liked: Staff & service, amenities, property conditions & facilities
Easy checking in and nice clean room.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 8, 2023
Dear Anita, Thank you so much for taking the time to share your thoughts with us! We appreciate you shining the spotlight on our clean and comfortable accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023