Ratings based on 165 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler from San Antonio, TX

Good hotel close to the Airport however ....

Posted Jan 21, 2017
Pros: Close to the airport
Cons: 1, Customer service at check in. 2. More reasonable prices for drinks at the bar.
Location: We were on a house hunting trip, so all of our time was spent with the realtor.
Good hotel close to the airport however, there were two items that detracted from our overall experience at this hotel. 1st, when we arrived (approximately 11:30 pm) the greeting we received by the desk clerk was somewhat less than we normally receive after having worked all day and traveling most of the evening. The desk clerk wasn't exactly rude, just very curt and short. 2d: On a subsequent evening, I went down to the hotel bar, to purchase a little Bailey's creme as a surprise for my wife (a little nightcap for her). I was surprised when the bartender stated "that will be $14.99 sir" I can't believe that a shot of Baileys was almost $15.00 - I could have purchased a 750 ml bottle of Baileys for that price!
Comment from Hotel Management
Jan 28, 2017 by Alex., Hotel Management
Thank you very much for taking the time to share your experience with us. We do apologize for the less than spectacular service you received while being our guest. We hope that your house hunting was successful!
2 out of 5
by A verified traveler from kentucky

Water was shut off with no warning

Posted Dec 28, 2016
We stayed here for a wedding which was Saturday. Staff said a late check out (2) was fine which was great being as the wedding started at 3. As we were getting ready Saturday, my wife was washing her hair in the shower suddenly the water shuts off not to come back on. We contacted desk and they informed us a plumber was working, the entire building was off and they didn't know when it would come back on. The staff contacted us to let us know we could drive to a partner hotel to finish getting ready. This would involve packing and unpacking all of our stuff as well as two children. Time obviously didn't allow. We understand work had to be done but a heads up would have been nice. Very little apologizing for the situation took place.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 8, 2016
Pros: Very comfortable bed, quiet -- just what a business traveler wants and needs
Cons: There isn't anything I need to say. The hotel had everything I needed and I was very comfortable.
Comment from Hotel Management
Nov 12, 2016 by Alex W., Hotel Management
We greatly appreciate you taking the time to share your experience,and we are happy that you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very clean and conveniently located.

Posted Oct 26, 2016
Pros: Everything was as stated.
Cons: Can't think of anything negative.
Location: Conveniently situated between Knoxville and Maryville.
Like the earlier check in and later check out times (compared to other places).
Comment from Hotel Management
Oct 27, 2016 by Alexandra W., Hotel Management
Thank you very much for staying with us and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice hotel, but misses complimentary ammenedie

Posted Oct 23, 2016
The location was excellent! Clean hotel, but for the price I paid would of liked the bathroom floor to of been cleaned. At very least vacuum. Also would of liked complementary shuttle sevice to airport for early departures. All and all comfortable stay.
Comment from Hotel Management
Oct 24, 2016 by Alexandra W., Hotel Management
We apologize for anything being missed while you were a guest of ours; this feedback will help us to improve your service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
The outdoor patio/fire pit was wonderful. The staff was very friendly.
Comment from Hotel Management
Oct 13, 2016 by Alexandra W., Hotel Management
We appreciate you taking the time to share your feedback! We are so happy that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice clean hotel

Posted Oct 10, 2016
Pros: Newly renovated and very clean
Cons: Restaurant need extra help.
Location: Location was close to lot of restaurants
The staff was very nice in when we checked in we had extra guest and they setup extra bedding with extra pillows before we even got up with our luggage and our stay was great out side was very nice with lots of seating and great fire pit.
Comment from Hotel Management
Oct 10, 2016 by Alex W, Hotel Management
We appreciate your feedback very much and are so happy to hear that you enjoyed your stay.
4 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Sheets kept coming away from mattress. Great bar and breakfast but very expensive. Overall good experience!
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
I am very sorry for the sheets coming off the bed! I understand how frustrating that can be! We are happy that you enjoyed your stay overall and look forward to serving you again soon!
4 out of 5
by A verified traveler from Chicago

Nice hotel needs some minor repairs

Posted Oct 3, 2016
Overall good experience...water did not get cold for drinking...bathtub on the outside needed some minor repairs...nothing major
Comment from Hotel Management
Oct 10, 2016 by Alex W., Hotel Management
Thank you for being our guest and sharing your feedback with us!
4 out of 5
by A verified traveler

Overall Condition

Posted Sep 20, 2016 on Hotels
Only stayed overnight. Good room, clean, friendly staff. Layout of room was not great for watching TV from the bed.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for being our guest and sharing your feedback with us! We will share this with the according department!