Ratings based on 51 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from kentucky

Water was shut off with no warning

Posted Dec 28, 2016
We stayed here for a wedding which was Saturday. Staff said a late check out (2) was fine which was great being as the wedding started at 3. As we were getting ready Saturday, my wife was washing her hair in the shower suddenly the water shuts off not to come back on. We contacted desk and they informed us a plumber was working, the entire building was off and they didn't know when it would come back on. The staff contacted us to let us know we could drive to a partner hotel to finish getting ready. This would involve packing and unpacking all of our stuff as well as two children. Time obviously didn't allow. We understand work had to be done but a heads up would have been nice. Very little apologizing for the situation took place.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 8, 2016
Pros: Very comfortable bed, quiet -- just what a business traveler wants and needs
Cons: There isn't anything I need to say. The hotel had everything I needed and I was very comfortable.
Comment from Hotel Management
Nov 12, 2016 by Alex W., Hotel Management
We greatly appreciate you taking the time to share your experience,and we are happy that you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very clean and conveniently located.

Posted Oct 26, 2016
Pros: Everything was as stated.
Cons: Can't think of anything negative.
Location: Conveniently situated between Knoxville and Maryville.
Like the earlier check in and later check out times (compared to other places).
Comment from Hotel Management
Oct 27, 2016 by Alexandra W., Hotel Management
Thank you very much for staying with us and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice hotel, but misses complimentary ammenedie

Posted Oct 23, 2016
The location was excellent! Clean hotel, but for the price I paid would of liked the bathroom floor to of been cleaned. At very least vacuum. Also would of liked complementary shuttle sevice to airport for early departures. All and all comfortable stay.
Comment from Hotel Management
Oct 24, 2016 by Alexandra W., Hotel Management
We apologize for anything being missed while you were a guest of ours; this feedback will help us to improve your service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
The outdoor patio/fire pit was wonderful. The staff was very friendly.
Comment from Hotel Management
Oct 13, 2016 by Alexandra W., Hotel Management
We appreciate you taking the time to share your feedback! We are so happy that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice clean hotel

Posted Oct 10, 2016
Pros: Newly renovated and very clean
Cons: Restaurant need extra help.
Location: Location was close to lot of restaurants
The staff was very nice in when we checked in we had extra guest and they setup extra bedding with extra pillows before we even got up with our luggage and our stay was great out side was very nice with lots of seating and great fire pit.
Comment from Hotel Management
Oct 10, 2016 by Alex W, Hotel Management
We appreciate your feedback very much and are so happy to hear that you enjoyed your stay.
4 out of 5
by A verified traveler from Chicago

Nice hotel needs some minor repairs

Posted Oct 3, 2016
Overall good experience...water did not get cold for drinking...bathtub on the outside needed some minor repairs...nothing major
Comment from Hotel Management
Oct 10, 2016 by Alex W., Hotel Management
Thank you for being our guest and sharing your feedback with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious room and very clean.

Posted Aug 31, 2016
Nice, big room with two queen beds. Everything was very clean. Easy check in and out. Location is easy to get to with parking right there. Liked that we didn't have to check out until noon. The only complaint was that the closet was so close to the bed that it was basically inaccessible.
Comment from Hotel Management
Sep 2, 2016 by Alexandra W., Hotel Management
Thank you very much for staying with us and sharing about your experience!
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Not enough parking when hotel is booked.

Posted Jun 5, 2016
Not up to par for courtyard standards. The fridge cabinet was too small and the cabinet door wouldn't close. It was in the way going to 🚻. Parking lot too small
5 out of 5
Recommended
for Everyone
by A verified traveler from Gatesville, TX

Nice hotel 2 minutes away from the airport!

Posted Mar 15, 2016
We had an early morning flight and we're looking for a nice hotel close to the airport. This hotel was perfect...clean, comfortable, near restaurants and across the street from the airport. You would think you would hear planes being so close but no...it was very quiet!
Comment from Hotel Management
Mar 16, 2016 by Alexandra, Hotel Management
Thank you so very much for being our guest and for your kind words about our hotel. I am glad that you enjoyed your stay and we look forward to seeing you again!