Get an overview of this hotel3.5-star Knoxville hotel in Old City, walk to Sunsphere Tower

Location

Located in Old City, this hotel is within a 10-minute walk of Knoxville Visitors Center and Sunsphere Tower. Women's Basketball Hall of Fame is 0.8 mi (1.3 km) away.

Hotel Features

This smoke-free hotel features a restaurant, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking, and a business center.

Room Amenities

All 197 rooms provide free WiFi, room service, and cable TV. Other amenities available to guests include coffee makers, free newspapers, and hair dryers.

Crowne Plaza Hotel Knoxville Downtown University ratings based on 210 Verified Reviews

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4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
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Great hotel in downtown Knoxville!

5 out of 5
by from Pennsylvania
Posted Jan 31, 2017
Pros: Location, comfort, cleanliness, helpful staff.
Cons: N/A
Location: It is right in the middle of downtown, a minute's walk from Market Square, which is filled with food, drinks, shops, and live music.
I stayed here for a wedding. It is a wonderful hotel in downtown Knoxville, easily within a minute's walk of several great restaurants, bars, shops, and attractions. The room was excellent, both clean and comfortable. I ate and had drinks at the hotel bar. The food was very tasty and the service was great. I would recommend to anyone and will definitely be back!
Comment from Hotel Management
Feb 2, 2017 by hotelstaff
Thank you for your wonderful review of the Crowne Plaza Knoxville. We're happy to hear how much you enjoyed our service, location and amenities. We hope to welcome you back soon! Safe travels.
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Nice, clean hotel, but beds are terrible.

4 out of 5
by from memphis
Posted Jan 17, 2017
Hotel is nice and updated. Rooms are clean. Very close to everything you need downtown. Had to give it a low rating, though, because the beds were so incredibly uncomfortable. My family hardly slept bc of that. I wish it weren't the case, bc otherwise it's a great hotel. Sheets are itchy and rough. Beds are small and lumpy.
Comment from Hotel Management
Jan 18, 2017 by hotelstaff
Dear Cat, Thank you for your review of the Crowne Plaza Knoxville. We usually get positive feedback regarding our beds and apologize that you had a poor night sleep. We will do our best to make sure our bedding is as comfortable as home. Thank you again for your feedback and we hope to welcome you again soon. Thank you, Guest Service
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Christmas Eve Visit

5 out of 5
by
Posted Dec 29, 2016
Pros: Location.
My wife and I travelled to Knoxville to visit my son and daughter in law for Christmas. This hotel is situated in a very good spot, next to Market Square where there are many restaurants and shops and an ice skating rink in the winter. Very dressed up for Christmas too. Check in was pleasant, staff very nice and helpful. Room was a tad small, but nice view overlooking the square and Knoxville with glimpses of the Smokies in the distance. Bed were comfy and they provided you with sleep aids (oils that help you sleep, nice touch). No issues at all with the room. We did eat breakfast in the morning, the buffet was not available since it was Christmas Eve, but the staff was very friendly and efficient and the food was good. Overall, a nice and relaxing stay for the money. Will plan on staying here again for future trips to Knoxville. Be aware, there is a $10 parking fee in their covered garage.
Comment from Hotel Management
Dec 30, 2016 by hotelstaff
Thank you for your wonderful review of the Crowne Plaza Knoxville. We always appreciate detailed reviews so we can understand our guest's overall hotel experience. We're delighted to hear how much you enjoyed your stay with us and we hope to welcome you back very soon. Thank you and we wish you happy holidays! Guest Service
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4 out of 5
by
Posted Dec 24, 2016
Good downtown location near food and entertainment.
Comment from Hotel Management
Dec 27, 2016 by hotelstaff
Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so happy you enjoyed our location and your overall hotel experience with us. We look forward to welcoming you back soon! Thank you, Guest Service
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Close to Everything

5 out of 5
by from Richmond, VA
Posted Dec 24, 2016
Hotel was clean and comfortable. Food was excellent. Hotel staff was super friendly and helpful. Hotel is close to everything downtown. Our room overlooked Market Square which was a great downtown view. We didn't want to leave and would definitely stay again.
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5 out of 5
by
Posted Dec 19, 2016
The location was great and within walking distance to Tennessee Theater, Market Square shops and restaurants.
Comment from Hotel Management
Dec 21, 2016 by hotelstaff
Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you enjoyed your stay with us and we hope to welcome you back soon.
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Poor customer service,noisy air conditioner

3 out of 5
by from Burbank,CA
Posted Dec 3, 2016
Air conditioner was going on and off all night disturbing sleep,TV was broken with distorted sound,no soap in the bathroom
Comment from Hotel Management
Dec 5, 2016 by hotelstaff
Dear Ara, Thank you for your recent review of the Crowne Plaza Knoxville. We appreciate your feedback and will pass along your comments to the corresponding departments. Thank you again for your review and we hope to have the opportunity to welcome you back soon. Thank you, Guest Service
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Class Reunion

4 out of 5
by from Memphis, United States of America
Posted Nov 14, 2016
Location: Market Plaza close by and good choice of restaurants.
Convenient Hotel to downtown. The football team was staying on our floor and thought it would be a disaster, but the were very well behaved and quiet. The attached parking garage was very convenient considering it was a game day.
Comment from Hotel Management
Nov 15, 2016 by hotelstaff
Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you enjoyed our location and we hope to welcome you back again soon.
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It was fine.

4 out of 5
by from Nashvegas
Posted Oct 30, 2016
Location: Very close to UTK .
It was fine. The lobby was pretty. Everything in the room seemed a little old but was clean and nice and well taken care of. The bed was perfectly comfortable and there was plenty of pillows. It annoyed me a little that it cost me $10 to park in their parking garage and also that I went downstairs in the morning to get a simple cup of coffee and it cost me $1.50 . But overall it was fine .
Comment from Hotel Management
Oct 31, 2016 by hotelstaff
Dear Jenentonic, We're so glad to read about your recent stay with us at the Crowne Plaza Knoxville. Thank you for your great review and we hope to welcome you back soon. Guest Service
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5 out of 5
by
Posted Oct 17, 2016
Very nice hotel and great location near market square. Hotel seems recently renovated.
Comment from Hotel Management
Oct 18, 2016 by hotelstaff
Dear Traveler, Thank you for taking the time to leave us your great review of the Crowne Plaza Knoxville. We appreciate your kind comments and are delighted to hear you had an enjoyable stay at our hotel. We hope to welcome you back to the Crowne Plaza on your next visit to town. Thank you, Guest Service
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Hotel Amenities

Hotel Amenities

Crowne Plaza Hotel Knoxville Downtown University features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Parking is available onsite for a surcharge.

Crowne Plaza Hotel Knoxville Downtown University is a smoke-free property.

  • Total number of rooms - 197 
  • Number of buildings/towers - 1 
  • Free WiFi 
  • 24-hour front desk 
  • Breakfast available (surcharge) 
  • Porter/bellhop 
  • ATM/banking 
  • Elevator/lift 
  • Indoor pool 
  • Number of floors - 12 
  • Valet parking (surcharge) 
  • Restaurant 
  • Bar/lounge 
  • Business center 
  • Safe-deposit box at front desk 
  • Concierge services 
  • Dry cleaning/laundry service 
  • 24-hour fitness facilities 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Meeting rooms 7 
  • Multilingual staff 
  • Self parking (surcharge) 
  • Smoke-free property 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free WiFi 
  • Connecting/adjoining rooms available 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Hair dryer 
  • Iron/ironing board 
  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Cable TV service 
  • Desk 
  • Room service (limited hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

This hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Minimum check-in age is 21

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
  • Dogs and cats only
  • Up to 50 lb

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: USD 15.00 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per pet, per stay
  • Rollaway bed fee: USD 35.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crowne Plaza Hotel Knoxville Downtown University
  • Crowne Plaza Hotel University
  • Crowne Plaza Knoxville Downtown University
  • Crowne Plaza University

We should mention

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.