Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 2, 2016
The hotel was stunning to look at and conveniently located to restaurants and shopping. The staff was extremely professional. Would visit again
Comment from Hotel Management
Feb 3, 2016 by hotelstaff, Hotel Management
Thank you for posting a wonderful review of your stay at the Crowne Plaza Knoxville. We so enjoyed reading your fantastic feedback that we have already shared it with the Knoxville team. Thank you again and we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Jan 20, 2016
Always great here. Staff is friendly and rooms are clean. Walking distance to great dining and drinks.
Comment from Hotel Management
Jan 22, 2016 by hotelstaff, Hotel Management
Thank you for your feedback. We're glad you enjoyed our service and location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 10, 2016
I stayed in crown paza for only one night during my honeymoon and it was one of the best nights in crown plaza. Room was clean and nice and has all what we need. Really nice and luxury hotel.
Comment from Hotel Management
Jan 11, 2016 by hotelstaff, Hotel Management
We're so honored we could host you for one of your honeymoon nights and provide you with a great stay. Thank you and best of luck!
5 out of 5
Recommended
for Everyone
by A verified traveler from f

Family visit

Posted Jan 6, 2016
Staff very nice and on top of everything. quick response to our request for things. Nice place to visit with families visiting from different parts of the U.S.A
Comment from Hotel Management
Jan 8, 2016 by hotelstaff, Hotel Management
Thank you for your review. We're glad to hear you enjoyed our service and hotel experience. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Nice Hotel in a Great Location

Posted Jan 3, 2016
Pros: Nice staff, good location
Cons: Nothing
Location: Shopping, dining, that orange school
I really enjoyed my stay at this hotel. The staff was both friendly and professional. The room and the public areas of the hotel were nice and immaculately clean. The hotel is a very short walk from numerous shopping, dining and drinking opportunities. I will definitely stay at the Crowne Plaza the next time I am in Knoxville.
Comment from Hotel Management
Jan 4, 2016 by hotelstaff, Hotel Management
Thank you for your wonderful feedback. We're glad you enjoyed your visit and look forward to your next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2015
Staff are for the most part friendly. Bar is excellent. Floor men helpful and friendly.
Comment from Hotel Management
Dec 10, 2015 by hotelstaff, Hotel Management
We're so pleased to hear you found our staff and services to your liking. Thank you for your feedback and we hope to welcome you back soon.
Comment from Hotel Management
Dec 10, 2015 by hotelstaff, Hotel Management
We're so pleased to hear you found our staff and services to your liking. Thank you for your feedback and we hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from TN

Great Experience

Posted Dec 8, 2015
Pros: Check-in, check-out very easy. Bed was very comfortable.
Cons: Did not like having to pay for parking. That should be a freebie in my opinion.
Location: Market Square has several nice restaurants which are within walking distance.
We were in town for the UT football game. Check-in was very easy, the room was really nice and the bed was very comfortable. Really liked that we could walk to Market Square and several restaurants. Did not really like having to pay for parking. I know that many hotels are going to this but it still seems unfair to me. Overall though, a swell time was had by all! We will definitely go back to Crowne Plaza for our next ballgame.
Comment from Hotel Management
Dec 9, 2015 by hotelstaff, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate both the positive and constructive comments as we're always working to improve our service and facilities. Thank you again and we hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great staff, beautiful hotel in downtown

Posted Dec 7, 2015
Let me start by saying that the hotel staff was wonderful. Everyone we came in contact with was friendly and accommodating. The hotel location couldn't have been any better, right in the middle of downtown and across the street from Market Square. We were able to walk everywhere and had an ample selection of quaint shops and restaurants to choose from. The hotel lobby is beautiful, the parking was very convenient, and the room was adequately updated. The only complaints that I have are with the bed and the noise. I woke up with my back killing me both mornings, I might as well have slept on a concrete slab. I know some people prefer a firm mattress, but this was excessive, in my opinion. On a brighter note, the pillows were amazing. The other issue I had was that there is absolutely no sound proofing in this hotel at all. We were able to hear every time someone on or floor went in or out of their room, were able to hear people talking in the adjacent rooms and were even able to hear the sounds of traffic and people talking on the streets even though we were on the 11th floor. Overall, I would recommend the hotel for the value and the proximity to downtown, just don't be expecting a very restful sleep.
Comment from Hotel Management
Jan 9, 2016 by hotelstaff, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your detailed comments and are always thankful to hear both the positive and constructive comments from our guests. We hope to welcome you back on your next stay in Knoxville. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Quality hotel with excellent location!

Posted Dec 7, 2015
Quality hotel with excellent location! Very satisfied with stay, and room service.
Comment from Hotel Management
Dec 10, 2015 by hotelstaff, Hotel Management
We're so pleased to hear how much you enjoyed our hotel and location. Thank you for your review.
5 out of 5
Recommended
for Families
by A verified traveler

Lovely and Luxurious

Posted Dec 2, 2015
Pros: I appreciated the near proximity to the UT campus.
This was a luxury hotel with the quality of amenities one would expect.
Comment from Hotel Management
Dec 4, 2015 by hotelstaff, Hotel Management
We're so pleased to hear how much you enjoyed your stay with us at the Crowne Plaza Knoxville. Thank you for your feedback!