Ratings based on 720 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Decent place but not for the money.

Posted Jul 7, 2017
Room smelled a little damp. And I was floored there was no microwave in this "upscale" hotel. But over all it was fine.
Comment from Hotel Management
Jul 10, 2017 by hotelstaff, Hotel Management
Thank you for your feedback. We appreciate your comments and apologize for the issues you mentioned. We wish you safe travels in the future. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

All rounded great stay

Posted Jul 4, 2017
The staff made our stay. The check in by Nicole was excellent. A bar tender went above and beyond to get us some milk. All the staff greated us when we came in or out of the hotel. The rooms were clean and comfortable.
Comment from Hotel Management
Jul 5, 2017 by hotelstaff, Hotel Management
Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear about your overall positive stay with us and we hope to welcome you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta

Comfortable, great location.

Posted Jun 27, 2017
Pros: Location, Cleanliness, Comfort, Friendliness
Location: Walk out to Market Square or over a block to Gay Street to find bars and restaurants.
We came to Knoxville for the USA Cycling Road Championships in June 2017. The Crowne Plaza was perfectly located near the race course and also in the heart of everything downtown has to offer. Good restaurants nearby in Market Square and up in Old City. Everything we wanted to do was walking distance. There is a wonderful and affordable breakfast buffet at the hotel.
Comment from Hotel Management
Jun 29, 2017 by hotelstaff, Hotel Management
Thank you for your wonderful review of the Crowne Plaza Knoxville. We appreciate you taking the time to leave us your feedback and we hope you enjoyed the USA Cycling Championships. Thank you again and we hope to welcome you back soon. Thank you, Guest Service
2 out of 5
by A verified traveler from Pace

Small rooms

Posted Jun 23, 2017
Tiny rooms, and it was very noisy. We could hear every little noise from outside. Location was great, walking distance from everything. Not a convenient place to stay with kids.
Comment from Hotel Management
Jun 23, 2017 by hotelstaff, Hotel Management
We apologize for the outside noises and appreciate your feedback. Thanks for letting us know!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice Downtown hotel

Posted Jun 2, 2017
Pros: convenient location
Cons: spread occupancy out on floor when not at capacity
Location: wide variety of restaurants within walking distance
Crown Plaza was easy to get to and convenient to UT campus. Lots of restaurants within walking distance. The room was nice, but walls so thin I could hear everything going on in the rooms to either side of me. It would be nice to spread the occupancy a little bit when not at capacity.
Comment from Hotel Management
Jun 3, 2017 by Hotelstaff, Hotel Management
Thank you for your feedback. We appreciate your comments and hope to have the opportunity to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Cons: Our only issue was on two separate occurrences within a short period of time someone vomited on the elevator and the smell was overwhelming.
Great hotel in downtown Knoxville - conveniently located to food, entertainment and shopping.
Comment from Hotel Management
Apr 27, 2017 by hotelstaff, Hotel Management
Thank you for your recent review. We apologize for the mess you mentioned and hope it was cleaned in a swiftly manner. Thank you for your comments and we're glad you enjoyed Knoxville!
1 out of 5
by A verified traveler from tenessee

Awful hotel

Posted Apr 23, 2017
Not only was I tripple charged for the hotel but my money has yet to be returned to me while on vacation. They maxed out my credit card. The rooms where awful best part was the pillows. Beds are awful, blankets are awful, staff is awful. There is nornhornwater from 11pm to 8am. Just an awful hotel
Comment from Hotel Management
Jun 3, 2017 by Hotelstaff, Hotel Management
Thank you for your review, we appreciate your feedback.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 16, 2017 on Hotels
3 out of 5
by A verified traveler from bristol tn

Nice but not worth the money !

Posted Apr 15, 2017
Pros: It was close to my venue.
The hotel was old and exceptional at one time . It had been kept fairly well but still had an old air about it. Room was clean but not exceptional in comfort . However, I left an item and Stephanie over housekeeping was very personable and extremely helpful to get this back to me. The shrimp I ordered for dinner was burnt but was replaced with another item without any charge .
Comment from Hotel Management
Apr 17, 2017 by hotelstaff, Hotel Management
Dear Judy, We appreciate your feedback. Thank you for taking the time to leave us your comments and for choosing the Crowne Plaza Knoxville. We're glad you experienced great service and we hope to have the opportunity to welcome you back again. Safe travels, Guest Service
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2017 on Hotels