Ratings based on 710 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice Downtown hotel

Posted Jun 2, 2017
Pros: convenient location
Cons: spread occupancy out on floor when not at capacity
Location: wide variety of restaurants within walking distance
Crown Plaza was easy to get to and convenient to UT campus. Lots of restaurants within walking distance. The room was nice, but walls so thin I could hear everything going on in the rooms to either side of me. It would be nice to spread the occupancy a little bit when not at capacity.
Comment from Hotel Management
Jun 3, 2017 by Hotelstaff, Hotel Management
Thank you for your feedback. We appreciate your comments and hope to have the opportunity to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Cons: Our only issue was on two separate occurrences within a short period of time someone vomited on the elevator and the smell was overwhelming.
Great hotel in downtown Knoxville - conveniently located to food, entertainment and shopping.
Comment from Hotel Management
Apr 27, 2017 by hotelstaff, Hotel Management
Thank you for your recent review. We apologize for the mess you mentioned and hope it was cleaned in a swiftly manner. Thank you for your comments and we're glad you enjoyed Knoxville!
1 out of 5
by A verified traveler from tenessee

Awful hotel

Posted Apr 23, 2017
Not only was I tripple charged for the hotel but my money has yet to be returned to me while on vacation. They maxed out my credit card. The rooms where awful best part was the pillows. Beds are awful, blankets are awful, staff is awful. There is nornhornwater from 11pm to 8am. Just an awful hotel
Comment from Hotel Management
Jun 3, 2017 by Hotelstaff, Hotel Management
Thank you for your review, we appreciate your feedback.
3 out of 5
by A verified traveler from bristol tn

Nice but not worth the money !

Posted Apr 15, 2017
Pros: It was close to my venue.
The hotel was old and exceptional at one time . It had been kept fairly well but still had an old air about it. Room was clean but not exceptional in comfort . However, I left an item and Stephanie over housekeeping was very personable and extremely helpful to get this back to me. The shrimp I ordered for dinner was burnt but was replaced with another item without any charge .
Comment from Hotel Management
Apr 17, 2017 by hotelstaff, Hotel Management
Dear Judy, We appreciate your feedback. Thank you for taking the time to leave us your comments and for choosing the Crowne Plaza Knoxville. We're glad you experienced great service and we hope to have the opportunity to welcome you back again. Safe travels, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location to sample downtone life.

Posted Apr 4, 2017
If you like people watchinv the adjacent square has many in need of mental care.
Comment from Hotel Management
Apr 6, 2017 by hotelstaff, Hotel Management
Thank you for your recent review of the Crowne Plaza Knoxville. We're excited to hear how much you enjoyed our location and your overall hotel experience with us. We hope to welcome you again soon. Thank you, Guest Service
5 out of 5
by Pamela

lovely

Posted Mar 23, 2017 on Hotels
second time staying here, always lovely and within walking distance to market square. clean rooms, great service.
5 out of 5
by Marsha

Posted Mar 20, 2017 on Hotels
We would highly recommend this hotel. We came in for a 3:00 wedding and we were able to check in early. We brought our dog w/ us and she was welcomed by everyone. All of the hotel staff was very friendly and accommodating. Great area as well to walk to restaurants etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Close to Union Market

Posted Mar 15, 2017
Good value, small rooms. They charge for parking, that's a negative.
Comment from Hotel Management
Mar 17, 2017 by hotelstaff, Hotel Management
Thank you for your review of the Crowne Plaza Knoxville. We're glad you enjoyed your overall stay. We appreciate your feedback and wish you safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all the great downtown venues!

Posted Mar 14, 2017
In town for a wedding! Great hotel w a great location!
Comment from Hotel Management
Mar 14, 2017 by hotelstaff, Hotel Management
We're so glad you enjoyed your stay with us in downtown Knoxville! We hope to welcome you back soon. Thank you.
4 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
perfect location- probably one of the best in Knoxville. beds aren't super comfortable and don't get an accessibility room- i got one by accident - hated the bathroom. staff was super nice.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
We're so glad you enjoyed your stay with us at the Crowne Plaza Knoxville. We appreciate your feedback regarding our service, location, bedding and bathrooms. We hope to welcome you back soon!