Ratings based on 368 Verified Reviews

2.8 out of 5
57% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Would not come again

Posted May 17, 2017
Bathroom was very small....broken tiles, shower head was very low for a tall person...
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

It was great

Posted Apr 9, 2017
Best hotel. Very easy to check in, pleasant staff members.
Comment from Hotel Management
May 7, 2017 by brijesh, Hotel Management
We are happy to hear about your stay with us and how nice the hotel was during your stay. We do hope you visit us again soon!
2 out of 5
by A verified traveler from Grandville, MI

Needs a make over

Posted Mar 2, 2017
Whole complex needs a make over. Sidewalks and stairwells were filthy. Gum all over the place. Trash cans full to over flowing. Over all exterior dingy. Room was clean, but heating unit needed cleaning. Vents on it broken. Days Inn, needs to give this place a inspection to get it up to their brand standard.
2 out of 5
by A verified traveler from Estero, FL

Bad experience

Posted Feb 1, 2017
Pros: Location
Cons: There was mold in the bathroom & the bathroom ceiling is really in need of repair.
When we arrived there was no one there to check us in. The door was locked & we waited about 20 minutes before someone came. We couldn't leave because we had already paid for the room! The guy had gone out to get milk. We Finally got in our room only to find that it was freezing in the room! Even though the temp was in the 20s the heat was off! We turned it on high & slept in our clothes! In the morning we find that there was nothing left for breakfast except cereal. The woman working that morning was very nice & went to get bread.
Comment from Hotel Management
Feb 7, 2017 by brijesh, Hotel Management
We truly apologize for the inconveniences you experience in your guest room during your stayed at the Days Inn West Knoxville , your comments will help us as we continually work to improve our guest experiences. Again, I am sorry that we failed to live up to your expectations, and I do hope that you will allow us another chance at a future date to regain your confidence and to display the service and hospitality that you deserve.
2 out of 5
by A verified traveler from Cumberland, KY

Won't Stay Again

Posted Dec 17, 2016
Pros: The locations
Cons: Cleanliness, Make Repairs, Increase room size, Add more the the Breakfast, get better mattresses
Location: It was near the mall, and close to downtown so there were plenty of things to do.
We chose this hotel because it was on the west side of town, which is typically the more upscale side. This hotel was anything but upscale. The room was very small and felt more like a shipping container than a room. The bed was really comfortable. I have lower back problems and manged to sleep less than 4 hours total. The hairdryer in the room didn't work. The nobs in the shower were on the verge of falling off. There was dust everywhere. There were cracks in the walls, floors, ceilings, counter-tops, etc. The continental breakfast was basically bread or cereal with coffee or juice. They could have at least put out some fruit or some bagels. Other than having to wait for about 10 minutes to check in while the clerk talked to someone about what sounded like TV services or something I had no issues with the staff. But they didn't do anything to make the experience better either.
Comment from Hotel Management
Jan 30, 2017 by Dee, Hotel Management
We truly apologize for the inconveniences you experience in your guest room during your stayed at the Days Inn West Knoxville, your comments will help us as we continually work to improve our guest experiences. Again, I am sorry that we failed to live up to your expectations, and I do hope that you will allow us another chance at a future date to regain your confidence and to display the service and hospitality that you deserve.
1 out of 5
by A verified traveler

Days inn worst place ever

Posted Dec 4, 2016 on Hotels
Small beds hard as a rock bugs crawling everywhere. Wouldn't recommend
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
We truly apologize for the inconveniences you experience in your guest room during your stayed at the Days Inn West Knoxville, your comments will help us as we continually work to improve our guest experiences. Again, I am sorry that we failed to live up to your expectations, and I do hope that you will allow us another chance at a future date to regain your confidence and to display the service and hospitality that you deserve.
1 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
We truly apologize for the inconveniences you experience in your guest room during your stayed at the Days Inn West Knoxville , your comments will help us as we continually work to improve our guest experiences. Again, I am sorry that we failed to live up to your expectations, and I do hope that you will allow us another chance at a future date to regain your confidence and to display the service and hospitality that you deserve.
1 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Don't ever go to this roach motel, Tv didn't work,roaches in the room, smelled like smoke in a non smoking room, noisy, nasty
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you for choosing Days Inn for all your lodging needs. I would like to take the opportunity to apologize for your unpleasant experience as a guest of the Days Inn West Knoxville, TN. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into
1 out of 5
by A verified traveler

absolutely awful!!

Posted Nov 14, 2016 on Hotels
Awful!! Absolutely no convenience. Staff rude when we requested an iron and ironing board.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you for choosing Days Inn for all your lodging needs. I would like to take the opportunity to apologize for your unpleasant experience as a guest of the Days Inn West Knoxville, TN. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into
2 out of 5
by A verified traveler

Tried to scam me

Posted Nov 14, 2016 on Hotels
When I arrived the service desk asked me how I intended to pay... When I said I had already paid he told me the payment was declined. When I said a confirmation email from hotels.com, he immediately accepted it and gave me my room. The whole thing felt like a scam- like he was trying to trick me into paying more. As long as you don't mind a potential scam, the hotel itself wasn't that bad.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you for choosing Days Inn for all your lodging needs. I would like to take the opportunity to apologize for your unpleasant experience as a guest of the Days Inn West Knoxville, TN. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into. The card which was given by prepaid company was declined that's why for security desk Clark asked for the credit card. There is no scam is going on . Thank you