Dear Melanie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Cory, Thank you for taking the time to share your experience. We appreciate your positive comments on our friendly and helpful staff at Extended Stay America. Your feedback on the facility and location is valuable. We strive for continuous improvement and hope to welcome you back for an even better experience in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Benedicta, Thank you for taking the time to share your experience. We appreciate your feedback on the proximity to shops. We apologize for any inconvenience regarding the pillow request and the noise from the shower floor. Your comments will be shared with our team for improvements. We value your insights and hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management

Dear joseph, Thank you for your honest review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns, especially during check-in. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Lori, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Katrina, We appreciate your feedback regarding Extended Stay America. It's valuable for future guests to know about the breakfast options and the need to request kitchen supplies upon check-in. We always aim to enhance the guest experience, and your comments help us. If you have any further suggestions or requests, please feel free to share them with our team. We hope to host you again and provide an even more enjoyable stay.SincerelyHotel Management

Dear Guest, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear Jill, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. It was a pleasure to know your stay was great and that one individual like Larry could make an impact to make your stay a more rewarding experience for you. We will share your praises about him. We also appreciate you mentioning the need to update our hotel. Improving and updating is indeed on the line. Your feedback will be addressed as a reminder of the need to update. We hope to see you again on your next visit.Sincerely, Hotel Management

Dear Cheryl, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Katie, thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Sandra, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management

Elizabeth, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Thank you for taking the time to share your experience; we love it that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management

Daniel, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

We appreciate you being our guest and sharing your observations. It is disappointing to know our property did not provide you the value you were hoping for, and we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We understand your frustration and appreciate your patience. It would be our pleasure to welcome you back for the seamless stay you deserve. Sincerely, Hotel Management

Stephen, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you were pleased with our immaculate accommodations and that you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management

Boyd, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again!   Sincerely, Hotel Management

Julie, thank you for staying with us at Extended Stay America and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!   Sincerely, Hotel Management

Brithany, thank you for making Extended Stay America your home away from home. We are glad you were pleased with our well-appointed accommodations with a fully equipped kitchen and that we were able to meet your expectations. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management

Mark, thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America and liked your refreshing suite. It is our goal to deliver a great value at a fair price and we liked reading that we have accomplished just that. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management

Andrew, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management

Elizabeth, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management

Mark, we are glad to learn from your rating you had an overall pleasant stay at Extended Stay America. However, we are very sorry for the noise issue you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity to provide you with a much better experience the next time you are in our area. Sincerely, Hotel Management

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associate and enjoyed our refreshing property. We will be sure to share your compliments with Alexander for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management