Double check before booking if you have disability
Posted Sep 5, 2016 on Hotels
Hotel staff was very nice, but we did have to wait quite a while to get someone to check us in. The lobby was strange in that you had to go up stairs inorder to get to rooms. Not sure where elevator was or if there even was one accessible from the front door. We got back in late in the evening after seeing a game and were surprised by the amount of cigarette smoke in the hall. For a non-smoking hotel, it was clearly evident and when we reported it the next morning, the staff said that they would investigate, since they charge a fine if they catch someone. Didn't help us much though. And, I wasn't convinced they would do much. While checking out, my foot slipped on the mandatory-to-exit stairs and I slipped and fell hard down the stairs while leaving the hotel. For those with disabilities, this may present a problem. Perhaps there is an elevator or ramp somewhere else, but I didn't see it.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the staff; however, we apologize that the hall smelled of smoke. Thank you for letting us know this. We were able to find the room it was coming from. Also we do have a first floor that is accessible from the parking lot without the use of steps for those that need it. \We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.