Excellent customer service
Posted Jan 24, 2016
We got stuck outside of Knoxville do to winter storm Jonas and the closure of i-75 in Kentucky. Was able to find this hotel online and was very pleased with their customer service. Rooms were comfortable and clean. Beds comfortable. Tiffany at the front desk with extremely accommodating and helpful to everyone in our family that got stuck here for what we thought was going to be one night but ended up being two. Bonita went over and beyond her job to make all our kids happy. We appreciated the breakfast pizzas and the water and goodies you sent for us on the road. Have never had any other hotel I have stayed at give us a box with water, muffins, nutrigrain bars, and goodies for the trip just in case we ended up with road troubles. Tiffany and Bonita I would like to thank you for all your help, hospitality, and kindness. It was greatly appreciated.