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Our stay here was seamless from start to finish. We did not encounter one staff member who was not helpful and friendly to us. We will definitely choose this hotel again when visiting the area.
Amy
Stayed 2 nights in Mar 2024
Response from Robyn, Assistant General Manager on Mar 19, 2024
Thank you for sharing your experience with us! I'm so glad you enjoyed your stay! We do have a great group of people that work here. I love working here! We appreciate your feedback and hope to see you again!
Response from Robyn, Assistant General Manager on Mar 8, 2024
Thank you for staying with us! I'm pleased to see that your room was fresh and clean ready for your stay. We have high standards to ensuring our guests are able to enjoy themselves and not have to worry about their room. Our rooms are also recently updated. Our stay are here day and night to help provide unparalleled customer service! We appreciate your feedback and hope to see you again!
Response from Robyn, Assistant General Manager on Mar 2, 2024
Thank you for staying with us! We appreciate your feedback! Thank you for your compliments about our beautiful hotel. I'm glad you enjoyed your stay with us!
We booked this room last minute for a concert my husband and I took our children to. The hotel was very convenient in location and the staff was very accommodating. Breakfast the next morning was very delicious!
Cherri
Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time with your family and enjoyed our breakfast! We appreciate your feedback!
10/10 Excellent
Tonya
Feb 4, 2024
Liked: Amenities
This particular hotel has been undergoing upgrades and renovations. We had a nice clean room with some new furnishings. They are still making changes, so it will be even nicer in the future. The staff are lovely and care about the property, their guests, and seem to take pride in what they do. If we are back in Knoxville, we will stay here again.
Tonya
Stayed 2 nights in Feb 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us and providing wonderful details about our property. We are currently upgrading our guest room bathrooms! We do our best to minimize the impact that this has on guests that stay with us during this time. The finished look of the guest rooms is amazing! We appreciate your feedback and hope to see you again soon!
10/10 Excellent
Quincy
Traveled with partner, Traveled with family
Jan 28, 2024
Liked: Cleanliness, amenities
Convenient to activity we were attending
Staff friendly and efficient
Quincy
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!
Clean, quiet, comfortable and plenty of parking right off highway. Close to attractions. Free breakfast and parking.
John
Stayed 2 nights in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We are near the highway for easy access but far enough away so there isn't much noise. We have a great complimentary hot breakfast. Our clean, newly renovated rooms are the perfect place for a good night's rest. Whether it's a one-night stop or here for longer, we do everything we can to make your stay fantastic! We appreciate your feedback!
10/10 Excellent
Jeffrey
Dec 2, 2023
Jeffrey
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!
Our room was spacious and clean, well appointed. The bathroom is very large with a walk-in shower, excellent hot water. Our coffee maker was not working, but maintenance was johnny-on-the-spot and replaced it within 5 minutes. We would chose this property again.
The front desk staff was very friendly and had excellent recommendations for local restaurants.
Richard
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! I'm glad that you enjoyed our clean newly renovated guest rooms. Our staff does there very best to go above and beyond for our guests. If there is anything you need, just ask. We are here to make your stay great! We appreciate your feedback!
Located right off of the expressway, modern and extremely clean! Staff were professional and friendly! Loved our room!! Will return again!!
Lesa
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! We are easily accessible from the highway. We have many restaurants nearby and a grocery store across the street. I'm glad you enjoyed your stay! We appreciate your feedback!
Fabulous pet friendly location. Fenced in area for off leash activity for dogs.
Lisa
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you and your pups enjoyed the stay! We have a fenced in play area for pets to stretch their legs after a long day of travel. We appreciate your feedback!
8/10 Good
Rolfe
Nov 22, 2023
Rolfe
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!
10/10 Excellent
Kelly
Nov 19, 2023
Kelly
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!
The hotel itself was just fine however we got very little sleep due to no sound barriers between rooms. There was a dog barking and growling n the middle of the night in the room next to us, as well as again around 5am. There was also what sounded like a child running around late at night and again very early in the morning—at one point sounding like a ball was being bounced. It made for a very long 5 hour drive the next day.
Mindy
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! I'm sorry that you experienced some noise from other guests. Please let the front desk know if there is ever any way we can help, including with noise complaints. We are here for you when you need us! We appreciate your feedback!
Great stay, large room, very clean! Had an issue checking in that caused the staff member to keep entering my address over and over, delaying check-in. Front desk people were not particularly welcoming. Solid breakfast with the standard waffle bar, hot foods, plenty of pastries, fruit and cereal.
Carol
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 15, 2023
Thank you for staying with us! We appreciate your feedback!
Had a great stay at the Hampton Inn & Suites in Knoxville! Great customer service!
Jessica
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
That is wonderful to hear, we are glad you enjoyed your stay with us. If you ever travel through Knoxville again, we would be happy to accommodate you!
Make sure to ask for a room opposite the train tracks, freight train passes by blaring its horn. Not a great area.
michael
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
I do apologize that the train was loud during your stay. It's usually not like that. Please let us know if you have any requests at check-in, we do try our best to accommodate our guests needs. We try our best to accommodate guests in any way we can, before and after arrival. Have safe travels.
We stayed here for UTK Homecoming weekend and we're very happy! Hotel was 7 minutes from campus, clean and had a great breakfast selection! All of the staff we encountered over our stay were friendly and helpful. Planning on staying again in the spring!
Jeffrey
Stayed 3 nights in Nov 2023
Response from Kenzie on Nov 11, 2023
We are glad you enjoyed your stay with us. Thank you for leaving a review. We look forward to your arrival in the spring, and we wish you safe travels!
When we checked in Robin was very nice and got us checked in very quickly!
Rodney
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 17, 2023
Thank you for staying with us! I appreciate your kind words. I try to give each guest the attention they deserve. I am glad you enjoyed your stay! Let me know if there is anything else that I can do. As always, safe travels to you and yours. We appreciate your feedback.
8/10 Good
Xiaoyan
Oct 17, 2023
Xiaoyan
Stayed 1 night in Oct 2023
Response from Kenzie on Nov 11, 2023
Thank you for staying with us and leaving a review! Have safe travels.
Response from Robyn, Assistant General Manager on Oct 19, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!
4/10 Poor
Samantha
Traveled with partner
Oct 10, 2023
Liked: Cleanliness, staff & service, amenities
I honestly never give bad reviews, but we stayed here for one night only (luckily) and had the most uncomfortable bed I've ever stayed in. We literally were falling towards each other during our sleep, I slept absolutely terrible because I was hurting so bad. Even my husband was extremely sore the next day from it. My back and neck muscles like to lock up as it is, so I always check reviews to look for bed complaints. I figured I'd throw it out there for anyone else who would prefer to pay big money than be hurting more.
Samantha
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 19, 2023
Thank you for staying with us! We are working on addressing your concern. We appreciate your feedback!