Exterior

Reviews of Hampton Inn & Suites-Knoxville/North I-75

2.5 out of 5
Hampton Inn & Suites-Knoxville/North I-75
5411 Pratt Rd., Knoxville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1004 reviews" "
Rating 8 - Good. 203 out of 1004 reviews" "
Rating 6 - Okay. 38 out of 1004 reviews" "
Rating 4 - Poor. 11 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vern

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room & service.
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, even with some renovations happening.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was seamless from start to finish. We did not encounter one staff member who was not helpful and friendly to us. We will definitely choose this hotel again when visiting the area.
Stayed 2 nights in Mar 2024
Response from Robyn, Assistant General Manager on Mar 19, 2024
Thank you for sharing your experience with us! I'm so glad you enjoyed your stay! We do have a great group of people that work here. I love working here! We appreciate your feedback and hope to see you again!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 17, 2024
Thank you for staying with us! We appreciate your feedback and glad you enjoyed your stay!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Fresh and clean.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 8, 2024
Thank you for staying with us! I'm pleased to see that your room was fresh and clean ready for your stay. We have high standards to ensuring our guests are able to enjoy themselves and not have to worry about their room. Our rooms are also recently updated. Our stay are here day and night to help provide unparalleled customer service! We appreciate your feedback and hope to see you again!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Clean, beautiful hotel!
Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Mar 2, 2024
Thank you for staying with us! We appreciate your feedback! Thank you for your compliments about our beautiful hotel. I'm glad you enjoyed your stay with us!

10/10 Excellent

Judy

Stayed 1 night in Feb 2024

10/10 Excellent

Cherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room last minute for a concert my husband and I took our children to. The hotel was very convenient in location and the staff was very accommodating. Breakfast the next morning was very delicious!
Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time with your family and enjoyed our breakfast! We appreciate your feedback!

10/10 Excellent

Tonya

Liked: Amenities
This particular hotel has been undergoing upgrades and renovations. We had a nice clean room with some new furnishings. They are still making changes, so it will be even nicer in the future. The staff are lovely and care about the property, their guests, and seem to take pride in what they do. If we are back in Knoxville, we will stay here again.
Stayed 2 nights in Feb 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us and providing wonderful details about our property. We are currently upgrading our guest room bathrooms! We do our best to minimize the impact that this has on guests that stay with us during this time. The finished look of the guest rooms is amazing! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Quincy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Convenient to activity we were attending Staff friendly and efficient
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Swathi

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s a pretty good property.
Stayed 2 nights in Jan 2024
Response from Robyn, Assistant General Manager on Jan 28, 2024
Thank you for staying with us! We appreciate your feedback and praise!

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will stay again
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback! We look forward to seeing you again in the future!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness
Very nice bedroom. They could have king bed in the bedroom.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

6/10 Okay

Mary

Traveled with pets, Traveled with family
Disliked: Cleanliness
Always enjoy staying at la quint but this property and our room were not clean, no toilet paper and it was needed unfortunately.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
I think you may have our hotel confused with another hotel. Please double check if this was the location you meant to comment about. Thank you.

10/10 Excellent

Jingfeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

2/10 Terrible

Anna

Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++ for this hotel.
This hotel was amazing, staff friendly and it was beautiful and roomy.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

William

Liked: Cleanliness, staff & service
Clean room. Easy to find.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time! We appreciate your feedback!

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time! We appreciate your feedback!

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and plenty of parking right off highway. Close to attractions. Free breakfast and parking.
Stayed 2 nights in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We are near the highway for easy access but far enough away so there isn't much noise. We have a great complimentary hot breakfast. Our clean, newly renovated rooms are the perfect place for a good night's rest. Whether it's a one-night stop or here for longer, we do everything we can to make your stay fantastic! We appreciate your feedback!

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean, well appointed. The bathroom is very large with a walk-in shower, excellent hot water. Our coffee maker was not working, but maintenance was johnny-on-the-spot and replaced it within 5 minutes. We would chose this property again. The front desk staff was very friendly and had excellent recommendations for local restaurants.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! I'm glad that you enjoyed our clean newly renovated guest rooms. Our staff does there very best to go above and beyond for our guests. If there is anything you need, just ask. We are here to make your stay great! We appreciate your feedback!

10/10 Excellent

Talethia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent customer service
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off of the expressway, modern and extremely clean! Staff were professional and friendly! Loved our room!! Will return again!!
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! We are easily accessible from the highway. We have many restaurants nearby and a grocery store across the street. I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous pet friendly location. Fenced in area for off leash activity for dogs.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you and your pups enjoyed the stay! We have a fenced in play area for pets to stretch their legs after a long day of travel. We appreciate your feedback!

8/10 Good

Rolfe

Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was just fine however we got very little sleep due to no sound barriers between rooms. There was a dog barking and growling n the middle of the night in the room next to us, as well as again around 5am. There was also what sounded like a child running around late at night and again very early in the morning—at one point sounding like a ball was being bounced. It made for a very long 5 hour drive the next day.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! I'm sorry that you experienced some noise from other guests. Please let the front desk know if there is ever any way we can help, including with noise complaints. We are here for you when you need us! We appreciate your feedback!

10/10 Excellent

Marc

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and well appointed room. Loved everything except for the noisy air handler in our room
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We will address your concerns with the AC. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay, large room, very clean! Had an issue checking in that caused the staff member to keep entering my address over and over, delaying check-in. Front desk people were not particularly welcoming. Solid breakfast with the standard waffle bar, hot foods, plenty of pastries, fruit and cereal.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 15, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hampton Inn & Suites in Knoxville! Great customer service!
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
That is wonderful to hear, we are glad you enjoyed your stay with us. If you ever travel through Knoxville again, we would be happy to accommodate you!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
Thank you for leaving us a review. We are glad you enjoyed your stay with us, safe travels!

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Keep looking
Make sure to ask for a room opposite the train tracks, freight train passes by blaring its horn. Not a great area.
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
I do apologize that the train was loud during your stay. It's usually not like that. Please let us know if you have any requests at check-in, we do try our best to accommodate our guests needs. We try our best to accommodate guests in any way we can, before and after arrival. Have safe travels.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for UTK Homecoming weekend and we're very happy! Hotel was 7 minutes from campus, clean and had a great breakfast selection! All of the staff we encountered over our stay were friendly and helpful. Planning on staying again in the spring!
Stayed 3 nights in Nov 2023
Response from Kenzie on Nov 11, 2023
We are glad you enjoyed your stay with us. Thank you for leaving a review. We look forward to your arrival in the spring, and we wish you safe travels!

10/10 Excellent

Arnel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 29, 2023
Thank you for staying with us! I'm so glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 29, 2023
Thank you for staying with us! I'm so glad you enjoyed your stay! We appreciate your feedback!

8/10 Good

Laurie

Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 28, 2023
Thank you for staying with us! We are very happy to see that you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Hampton hotels we have stayed in.
Stayed 5 nights in Oct 2023
Response from Robyn, Assistant General Manager on Oct 22, 2023
Thank you for staying with us! I'm so glad that you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in Robin was very nice and got us checked in very quickly!
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 17, 2023
Thank you for staying with us! I appreciate your kind words. I try to give each guest the attention they deserve. I am glad you enjoyed your stay! Let me know if there is anything else that I can do. As always, safe travels to you and yours. We appreciate your feedback.

8/10 Good

Xiaoyan

Stayed 1 night in Oct 2023
Response from Kenzie on Nov 11, 2023
Thank you for staying with us and leaving a review! Have safe travels.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 19, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

4/10 Poor

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I honestly never give bad reviews, but we stayed here for one night only (luckily) and had the most uncomfortable bed I've ever stayed in. We literally were falling towards each other during our sleep, I slept absolutely terrible because I was hurting so bad. Even my husband was extremely sore the next day from it. My back and neck muscles like to lock up as it is, so I always check reviews to look for bed complaints. I figured I'd throw it out there for anyone else who would prefer to pay big money than be hurting more.
Stayed 1 night in Oct 2023
Response from Robyn, Assistant General Manager on Oct 19, 2023
Thank you for staying with us! We are working on addressing your concern. We appreciate your feedback!