Reception

Reviews of Hampton Inn & Suites-Knoxville/North I-75

2.5 out of 5
Hampton Inn & Suites-Knoxville/North I-75
5411 Pratt Rd., Knoxville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 731 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 38 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

LAURA

It definitely seems like an older Hampton but was still very nice.
Stayed 1 night in Apr 2024
Response from Robyn, Assistant General Manager on Apr 11, 2024
We have been around for a while, but don't let our age fool you. We pick yearly projects or areas of our hotel to remodel. We have recently updated both the guest rooms and guest room bathrooms throughout the building. We have also completely updated our pool area! Thank you again for staying with us! We appreciate your feedback!

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 2nd time to stay but probably won't be back ...unless they can do something about the comfort of the mattress. It was like sleeping on a rock. It either needed a mattress topper or completely new one. The room itself was nice and clean.
Stayed 1 night in Apr 2024
Response from Robyn, Assistant General Manager on Apr 11, 2024
Thank you for staying with us! I'm glad that the room was nice and clean, ready for your arrival. However, I'm sorry that you did not have a comfortable stay with us. We use Serta mattresses. I will have maintenance double check the mattress in your room. We replace our mattresses often. I hope that in the future you will give us another chance, but I understand if not. Please travel safely.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seemed like it was newly renovated ew clean carpet.. Nice friendly staff.
Stayed 1 night in Apr 2024
Response from Robyn, Assistant General Manager on Apr 8, 2024
Thank you for staying with us! We have done some renovations recently! We have updated guest rooms and guest room bathrooms. There is also new wallpaper and light fixtures for a contemporary feel. Our staff are the best! I love working with them. We appreciate your feedback.

10/10 Excellent

DONNA

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff! Quiet and clean hotel with lots of extras- coffee, water, tea, and cookies!!
Stayed 1 night in Apr 2024
Response from Robyn, Assistant General Manager on Apr 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay and the tea, coffee, and definitely the cookies! We appreciate your feedback!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, safe. Friendly staff.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Apr 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robyn, Assistant General Manager on Apr 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and rest on way to spring break.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 31, 2024
Thank-you for staying with us! I hope you have a super fun and safe spring break! We appreciate your feedback and hope to see you on your way back from your trip!

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and welcoming. Good pillows but bed was a little noisy when changing positions. Pool was a good size with plenty of chairs. Breakfast was very satisfying with a nice assortment of fresh fruit. We would stay there again.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 30, 2024
Thank you for staying with us! We appreciate all your kind words about our property! We hope to see you again soon!

10/10 Excellent

Jennifer E

Stayed 1 night in Mar 2024

10/10 Excellent

Jodie

Liked: Amenities
It’s our 2nd year staying here as our stop over from Florida. Great rooms, friendly staff & easy location off the highway
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 30, 2024
Thank you for your continued loyalty! I'm so happy that you continuously enjoy your stay with us! We enjoy having you here. We have recently updated our guest rooms and are easily accessible from the highway. We appreciate your feedback and hope to see you again!

10/10 Excellent

Vern

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room & service.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 29, 2024
Thank you for staying with us! We strive to provide unparalleled customer service and clean comfortable guest rooms! We appreciate your feedback!

10/10 Excellent

Steven

Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, even with some renovations happening.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 29, 2024
Thank you for staying with us and letting us know how well your stay went! We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 29, 2024
Thank you for staying with us! I'm glad you enjoyed your time at our hotel! We appreciate your feedback!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was seamless from start to finish. We did not encounter one staff member who was not helpful and friendly to us. We will definitely choose this hotel again when visiting the area.
Stayed 2 nights in Mar 2024
Response from Robyn, Assistant General Manager on Mar 19, 2024
Thank you for sharing your experience with us! I'm so glad you enjoyed your stay! We do have a great group of people that work here. I love working here! We appreciate your feedback and hope to see you again!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 17, 2024
Thank you for staying with us! We appreciate your feedback and glad you enjoyed your stay!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Fresh and clean.
Stayed 1 night in Mar 2024
Response from Robyn, Assistant General Manager on Mar 8, 2024
Thank you for staying with us! I'm pleased to see that your room was fresh and clean ready for your stay. We have high standards to ensuring our guests are able to enjoy themselves and not have to worry about their room. Our rooms are also recently updated. Our stay are here day and night to help provide unparalleled customer service! We appreciate your feedback and hope to see you again!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Clean, beautiful hotel!
Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Mar 2, 2024
Thank you for staying with us! We appreciate your feedback! Thank you for your compliments about our beautiful hotel. I'm glad you enjoyed your stay with us!

10/10 Excellent

Judy

Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Mar 29, 2024
Thank you for staying with us! I'm glad you enjoyed your time at our hotel! We appreciate your feedback!

10/10 Excellent

Cherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room last minute for a concert my husband and I took our children to. The hotel was very convenient in location and the staff was very accommodating. Breakfast the next morning was very delicious!
Stayed 1 night in Feb 2024
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time with your family and enjoyed our breakfast! We appreciate your feedback!

10/10 Excellent

Tonya

Liked: Amenities
This particular hotel has been undergoing upgrades and renovations. We had a nice clean room with some new furnishings. They are still making changes, so it will be even nicer in the future. The staff are lovely and care about the property, their guests, and seem to take pride in what they do. If we are back in Knoxville, we will stay here again.
Stayed 2 nights in Feb 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us and providing wonderful details about our property. We are currently upgrading our guest room bathrooms! We do our best to minimize the impact that this has on guests that stay with us during this time. The finished look of the guest rooms is amazing! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Quincy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Convenient to activity we were attending Staff friendly and efficient
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Swathi

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s a pretty good property.
Stayed 2 nights in Jan 2024
Response from Robyn, Assistant General Manager on Jan 28, 2024
Thank you for staying with us! We appreciate your feedback and praise!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will stay again
Stayed 1 night in Jan 2024
Response from Robyn, Assistant General Manager on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback! We look forward to seeing you again in the future!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness
Very nice bedroom. They could have king bed in the bedroom.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

6/10 Okay

Mary

Traveled with pets, Traveled with family
Disliked: Cleanliness
Always enjoy staying at la quint but this property and our room were not clean, no toilet paper and it was needed unfortunately.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
I think you may have our hotel confused with another hotel. Please double check if this was the location you meant to comment about. Thank you.

10/10 Excellent

Jingfeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

2/10 Terrible

Anna

Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++ for this hotel.
This hotel was amazing, staff friendly and it was beautiful and roomy.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

William

Liked: Cleanliness, staff & service
Clean room. Easy to find.
Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Jan 7, 2024
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time! We appreciate your feedback!

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Robyn, Assistant General Manager on Feb 27, 2024
Thank you for staying with us! I'm glad you had a great time! We appreciate your feedback!

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and plenty of parking right off highway. Close to attractions. Free breakfast and parking.
Stayed 2 nights in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We are near the highway for easy access but far enough away so there isn't much noise. We have a great complimentary hot breakfast. Our clean, newly renovated rooms are the perfect place for a good night's rest. Whether it's a one-night stop or here for longer, we do everything we can to make your stay fantastic! We appreciate your feedback!

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean, well appointed. The bathroom is very large with a walk-in shower, excellent hot water. Our coffee maker was not working, but maintenance was johnny-on-the-spot and replaced it within 5 minutes. We would chose this property again. The front desk staff was very friendly and had excellent recommendations for local restaurants.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! I'm glad that you enjoyed our clean newly renovated guest rooms. Our staff does there very best to go above and beyond for our guests. If there is anything you need, just ask. We are here to make your stay great! We appreciate your feedback!

10/10 Excellent

Talethia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent customer service
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off of the expressway, modern and extremely clean! Staff were professional and friendly! Loved our room!! Will return again!!
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! We are easily accessible from the highway. We have many restaurants nearby and a grocery store across the street. I'm glad you enjoyed your stay! We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous pet friendly location. Fenced in area for off leash activity for dogs.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 29, 2023
Thank you for staying with us! I'm glad you and your pups enjoyed the stay! We have a fenced in play area for pets to stretch their legs after a long day of travel. We appreciate your feedback!

8/10 Good

Rolfe

Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was just fine however we got very little sleep due to no sound barriers between rooms. There was a dog barking and growling n the middle of the night in the room next to us, as well as again around 5am. There was also what sounded like a child running around late at night and again very early in the morning—at one point sounding like a ball was being bounced. It made for a very long 5 hour drive the next day.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! I'm sorry that you experienced some noise from other guests. Please let the front desk know if there is ever any way we can help, including with noise complaints. We are here for you when you need us! We appreciate your feedback!

10/10 Excellent

Marc

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and well appointed room. Loved everything except for the noisy air handler in our room
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 27, 2023
Thank you for staying with us! We will address your concerns with the AC. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay, large room, very clean! Had an issue checking in that caused the staff member to keep entering my address over and over, delaying check-in. Front desk people were not particularly welcoming. Solid breakfast with the standard waffle bar, hot foods, plenty of pastries, fruit and cereal.
Stayed 1 night in Nov 2023
Response from Robyn, Assistant General Manager on Nov 15, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hampton Inn & Suites in Knoxville! Great customer service!
Stayed 1 night in Nov 2023
Response from Kenzie on Nov 11, 2023
That is wonderful to hear, we are glad you enjoyed your stay with us. If you ever travel through Knoxville again, we would be happy to accommodate you!