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Reviews of Hilton Garden Inn Knoxville West/Cedar Bluff

3 out of 5
Hilton Garden Inn Knoxville West/Cedar Bluff
216 Peregrine Way, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 390 reviews" "
Rating 8 - Good. 103 out of 390 reviews" "
Rating 6 - Okay. 40 out of 390 reviews" "
Rating 4 - Poor. 15 out of 390 reviews" "
Rating 2 - Terrible. 7 out of 390 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Another great stay at this location. Have stayed here many times and always happy. Feels like home. As we checked in Friday, December 22, afternoon the young lady at front desk, Chanelle greeted us with a smile on her face. She really made us feel welcome and started our stay on the perfect note. Everyone we interacted with was very professional, pleasant and helpful. Will always stay here when visiting the Knoxville area.
Stayed 3 nights in Dec 2023

4/10 Poor

Kristi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff very rude. After reporting to desk and maid no towels or shampoo still could not get room serviced.
Stayed 2 nights in Nov 2023

6/10 Okay

THOMAS, Auburn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the quiet of the hotel. The large issue I have was that I picked this hotel out of all the others because it had a bar/restaurant listed..LOL!! We went to the restaurant to eat one night and the lady told me all she was doing were fries, wings and chicken fingers.. that's what y'all call a restaurant?!? So we had to get in the car ( which we were not palnning to do) to find something to eat. Very disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joan

Liked: Cleanliness, amenities
Great hotel stay at Excellent breakfast
Stayed 3 nights in Nov 2023

10/10 Excellent

Kim, Shelbyville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again when in Knoxville. The staff were superb! Different varieties of restaurants around, beside and behind the hotel not to mention the ones inside. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Stacy

Stayed 1 night in Aug 2023

10/10 Excellent

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding
Stayed 2 nights in Jul 2023

10/10 Excellent

George David

Traveled with family
Liked: Cleanliness
Staff was very friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Tisha

Stayed 1 night in Jun 2023

2/10 Terrible

David R.

Traveled with family
Disliked: Cleanliness, staff & service
There were no bath towels in our room when we arrived. When I went to the desk, instead of getting some for me, the man at the desk told me I would have to wait until housekeeping arrived in the morning. When I went to the desk at 9am, they told me they had no clean towels, . My wife and I had to use one hand towel to dry off before going to my Aunt's funeral.
Stayed 2 nights in Feb 2023

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
The toilet did not work and I was told they did not have anyone in maintenance at all overnight. I had to pack up all my things at 12:30am to be moved to another room with a working toilet... I had to be up and out by 7am. Not the manager on duties fault at all, she was super nice, but spending $200 with all taxes and fees for a room with a broken toilet and having to do all that in the middle of the night is not ok.

8/10 Good

Heath

Stayed 2 nights in Jun 2023

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sharon was an excellent clerk Rooms were clean and Comfortable
Stayed 2 nights in May 2023

10/10 Excellent

Garry

Stayed 2 nights in May 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
000
Stayed 1 night in Apr 2023

10/10 Excellent

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and quick check in service. The hotel itself is dated and could use a refresh.
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Stayed 1 night in Mar 2023

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Stayed 1 night in Jan 2023

10/10 Excellent

Mathew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was personable and helpful.
Stayed 1 night in Jan 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Erivette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Comes First
Amazing service. Accommodating. Loved it here.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Cynthia

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Vols!
Great staff, super friendly. Good location. Will definitely keep this hotel and location in mind for another trip to Knoxville.
Stayed 2 nights in Oct 2022

8/10 Good

Tim

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Needs better TPaper for the high cost.
Was more expensive than most Hilton hotels and they did not have the complementary breakfast. I was disappointed with the high cost.
Stayed 1 night in Aug 2022

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Greta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO very clean and the staff was the best I've ever had at the front desk.
Stayed 1 night in Jul 2022

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 2 nights in Jul 2022

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Lynda, Dalton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and stylish.
Stayed 1 night in Apr 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Candice

Stayed 1 night in Feb 2022

10/10 Excellent

Lawrence R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone went out of their way to make us happy. The breakfast was great and the server was very, very good. Always smiling and wanting to please
Stayed 3 nights in Feb 2022

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, except the breakfast yesterday. Nobody to cook eggs, therefore we just had a cereal and coffee.
Stayed 2 nights in Jan 2022

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolute great stay… no complaints at all. Will return again
Stayed 2 nights in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean.
Stayed 1 night in Nov 2021