Ratings based on 179 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville

Overnight...in and out!

Posted Jan 18, 2017
Pros: Clean and peeps are nice!
Cons: N/A
Location: Right on the motor mile...only minutes from Turkey Creek or downtown!
As always, when I'm in the area and need to stay somewhere I choose the Hilton. Always clean and the folks are always kind and courteous!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Nice, clean and very convenient when flying out early since we live an hour and fifteen minutes from the airport. It made travel morning much easier
2 out of 5
by A verified traveler from TN

Terrible parking, understaffed, but adequate rooms

Posted Dec 10, 2016
Pros: The rooms are clean, the TV is the rare breed of non-distorted and clear and a reasonable size, and there's a fridge. It's quiet for an airport hotel.
Cons: Staff Management clearly needs to be improved, though the staff themselves were very pleasant.
Location: Great access to Knoxville, Maryville. Too far to be a base for the Smokey's.
The first thing you'll notice about the Hilton is how close it is to the airport. You can walk there from baggage claim in under 5 minutes. That's great. If you have a car (and you're going to have a car, because you're in Knoxville), however, you'll have a LONGER walk from where you park to your room than the walk from the airport. A lot longer. And it's outdoor, non-covered parking that's down a hill, with steps (sorry roller bags and disabled peeps) to get to the hotel. And even then, you'll enter the hotel at the furthest point from the guest elevators. It's really inconvenient, and unless you're in town for a single day or don't have a car, you should probably avoid the hotel for that reason. There are a ton of average hotels across Alcoa highway, which has its own issues, but non of them are inconvenience like you'll experience here. Upon check-in, I had to wait 35 minutes in a line of just a few people, because there was only one desk attendant. I can't think of any other hotel anywhere that I've had a wait like that. Totally ridiculous and it could have been avoided.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Super convenient hotel, beautiful room, kids loved the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from campbell, ca

Super airport convenience

Posted Nov 15, 2016
Very easy 3 minute walk from airport baggage claim to hotel registration. Staff was very friendly and helpful. Ditto for restaurant staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent hotel

Posted Nov 14, 2016
Hotel was excellent in all aspects. My son arrived before I did and the staff got him in and settled even though his name wasn't on the reservation.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 5, 2016
connects to the airport, can't hear planes coming or going, highway close by
5 out of 5
Recommended
for Everyone
by A verified traveler from Zanesville Oh

Tail of the dragon.

Posted Oct 24, 2016
Very nice In every way possible !!NO Breakfast Unless you eat in motel restaurant
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2016
Excellent hotel !! All staff amazing besides front desk people.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from minnesota

convenient to airport

Posted Sep 2, 2016
Pros: it is about 100 ft. from the airport terminal. covered walkway all the way
Cons: price is a little high for the quality of the room. but the convenience is what you are paying for
Location: it is an airport hotel. lots of resturants nearby. didn't care if there was anything to do.
much nicer desk clerk this stay. room was recently updated but it is obvious the hotel is an old one. It was a little disconcerting to have 3 different locks on the door. room was clean. disappointed that there was no rooms with an easy chair or love seat. no place comfortable to sit.