Above and Beyond!
Posted Aug 21, 2015
Everything about this hotel is excellent, from the well placed location, perfectly kept and appointed hotel and rooms, extremely comfortable bedding, and huge breakfast, but most of all, the exemplary staff. They are all “yes we can” people. We used their “park and fly” package for our first stay with them. We were impressed so I decided to stay with them on our return two weeks later. Unfortunately when I called the hotel to request their shuttle, Amber found the reservation had not come through. But she was very understanding and went above what would be expected in order to accommodate us even with the discrepancy in our reservations. Her genuine concern for our well-being was the perfect capper for our trip.
I must also commend Sebastian at the front desk, Danita who kept refilling the delicious breakfast foods, not to mention the fresh pancake batter, Melissa who drove the shuttle to pick us up, and Tonja whose smile was proof that her housekeeping skills would provide a clean and comfortable place for our weary bodies after a long trip. It is obvious that the staff at Holiday Inn Express, Alcoa, are proud of their work and the excellent job they do. Stay there even if you aren’t going to the airport. You won’t be disappointed.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again.
Front Office Manager