Ratings based on 39 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Convenient to Maryville.

Posted Dec 15, 2016
Enjoyed our stay close to family. We did get a cryptic note about coming to the front desk. Had to sign papers about not smoking in rooms. What was that all about?
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Tennessee

Business Travel

Posted Nov 23, 2016
Cons: This hotel needs black out drapes.
The hotel Staff was friendly, rooms were clean and had wifi for business needs and breakfast area also nice.
Comment from Hotel Management
Dec 18, 2016 by Keith H., Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Keith H., Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 29, 2016
Would stay again. Staff was very friendly and room very comfortable.
Comment from Hotel Management
Oct 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of the Holiday Inn Express and Suites Knoxville Airport. Our staff loves to hear when guests enjoy our property and service. We work diligently to insure that every guest has an excellent stay while they are in town. Thank you, Keith H., Front Office Manager
3 out of 5
by A verified traveler

It could be better

Posted Sep 10, 2016
I stayed at this hotel for 2 nights These the things I liked: Check in was excellent and the staff is very friendly. The hotel does not have a restaurant but there is a Texas Roadhouse within walking distance. The hotel it's located about 5 minutes drive form the airport and there's a Walgreens very close in case you forgot anything. Things I didn't like are nothing big, but several small things that add up to bother you: The rooms have a nice kreuig coffee machine and they provide regular and decaf coffee pods. The problem is that they do not provide you with sugar, creamer or cups for the coffee. There is no electrical outlets close to the bed to charge your phone at night. On many hotels you can find electrical outlets built into the lamp base but not here. I followed the power cord of the lamp on the night stand and I found a power strip behind the night stand, I was able to pull the power strip from behind and place it on the night stand. The power strip was completely covered in dust so they obviously do not clean behind the night stand. The TV in the room is of a strange Chinese brand and it cannot be programmed to turn off automatically (sleep timer) The shower curtain is made of a very thin and light material and it does not have those little magnets in the bottom corners. When you open the shower the water stream creates certain amount of air current that makes the shower curtain to be flapping around and getting on your face it causes water to spill on the floor
Comment from Hotel Management
Sep 12, 2016 by Keith H., Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are currently preparing for a major property renovation and will be addressing many of your issues with having a plug for your phone and new linens, etc. for the beds and bathrooms. The Kuerig machines should have coffee cups and sugar and creamer next to them. I will address this issue with housekeeping. We value your comments and welcome the opportunity to serve you again. Sincerely, Keith H., Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Posted Jul 19, 2016
Would definitely stay here again. Very comfortable ro, staff is friendly and welcoming
Comment from Hotel Management
Jul 19, 2016 by Keith, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from frederick, md.

Nice hotel. Close to Knoxville airport.

Posted Jan 18, 2016
Pros: The people were number one.
Cons: Having a pool and hot tub.
Location: There were several local restaurants nearby. The best part was the close proximity to the airport.
The room was cleN. Good hotel service. The front desk people really helped my girlfriend out with her wifi for her international phone.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Western North Carolina

Above and Beyond!

Posted Aug 21, 2015
Pros: Everything!
Cons: Can't think of a thing!
Location: Stayed there because of proximity to airport...not for things to do. Quiet location w/good restaurants within walking distance.
Everything about this hotel is excellent, from the well placed location, perfectly kept and appointed hotel and rooms, extremely comfortable bedding, and huge breakfast, but most of all, the exemplary staff. They are all “yes we can” people. We used their “park and fly” package for our first stay with them. We were impressed so I decided to stay with them on our return two weeks later. Unfortunately when I called the hotel to request their shuttle, Amber found the reservation had not come through. But she was very understanding and went above what would be expected in order to accommodate us even with the discrepancy in our reservations. Her genuine concern for our well-being was the perfect capper for our trip. I must also commend Sebastian at the front desk, Danita who kept refilling the delicious breakfast foods, not to mention the fresh pancake batter, Melissa who drove the shuttle to pick us up, and Tonja whose smile was proof that her housekeeping skills would provide a clean and comfortable place for our weary bodies after a long trip. It is obvious that the staff at Holiday Inn Express, Alcoa, are proud of their work and the excellent job they do. Stay there even if you aren’t going to the airport. You won’t be disappointed.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from va

Nice hotel clean safe and affordable.

Posted Aug 2, 2015
Hotel was clean safe and affordable. Continental breakfast had a wide variety. Fan did not work in bathroom but other than that everything was great. I will stay here next time im traveling thru the area.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
3 out of 5
by A verified traveler

Ok hotel with really low ceilings

Posted Jul 22, 2015
The ceilings were so low my 6'6" tall husband almost hit is head on the smoke detector. Not good at all. He also had a really hard time taking a shower because the ceilings were so low in there as well. Air conditioner worked only if you had it turned on so that the fan was on all the time. Hallways were hot and so was the elevator. The tub insert was moldy and not good. Overall, not a great experience. It's a decent hotel with a decent breakfast, but disappointing for a Holiday Inn Express for sure.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
3 out of 5
by A verified traveler

Posted Mar 21, 2015
Pros: Easy access to many tourist attraction in the surrounding area.
Cons: Sound insulation.
Location: Location is good, close to local airport with lots of common chain restaurants. Also close drive is Great Smoky Mountain and Tail of the Dragon.
Room size is good but the wall sound insulation was very poor. You can hear all kinds of noise outside of the room.
Comment from Hotel Management
Jul 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Keith H., Front Office Manager