Ratings based on 162 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Pros: It was clean and quiet
Cons: Make the fan turn off on the heater/Air conditioner I could not hardly hear the TV over the fan.
Location: It was pretty close to everything I needed I was there on Business so having the steak place right behind the hotel was nice.
Everything was real nice and clean I just wish the fan on the heater/Air conditioner would have shut off when I turned it off.
Comment from Hotel Management
May 22, 2017 by Keith H., Hotel Management
Thank you so much for your kind review of our hotel. We will speak with our maintenance engineer about ensuring that all of our HVAC units are in exceptional working order and quiet. We hope to see you again in the future. Thank you, Keith H., Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Quality hotel for a good price

Posted Feb 6, 2017
Clean quiet and good location for a good price. The breakfast bar was one of the best that I've ever hand and the rooms we're very comfortable
Comment from Hotel Management
Feb 15, 2017 by Keith H., Hotel Management
Thank you so much for your review of our hotel.A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
Toilet problems with room, but they quickly found another room for us. Very good service.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel.A positive guest experience is something our staff takes great pride in, so we value your feedback. I am glad that we were able to rectify the situation with your initial room and I am glad to hear the staff was prompt in doing so. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
5 out of 5
by Charles

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel.A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Keith H., Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Convenient to Maryville.

Posted Dec 15, 2016
Enjoyed our stay close to family. We did get a cryptic note about coming to the front desk. Had to sign papers about not smoking in rooms. What was that all about?
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Tennessee

Business Travel

Posted Nov 23, 2016
Cons: This hotel needs black out drapes.
The hotel Staff was friendly, rooms were clean and had wifi for business needs and breakfast area also nice.
Comment from Hotel Management
Dec 18, 2016 by Keith H., Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Keith H., Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 29, 2016
Would stay again. Staff was very friendly and room very comfortable.
Comment from Hotel Management
Oct 30, 2016 by Keith H., Hotel Management
Thank you so much for your review of the Holiday Inn Express and Suites Knoxville Airport. Our staff loves to hear when guests enjoy our property and service. We work diligently to insure that every guest has an excellent stay while they are in town. Thank you, Keith H., Front Office Manager
3 out of 5
by A verified traveler

It could be better

Posted Sep 10, 2016
I stayed at this hotel for 2 nights These the things I liked: Check in was excellent and the staff is very friendly. The hotel does not have a restaurant but there is a Texas Roadhouse within walking distance. The hotel it's located about 5 minutes drive form the airport and there's a Walgreens very close in case you forgot anything. Things I didn't like are nothing big, but several small things that add up to bother you: The rooms have a nice kreuig coffee machine and they provide regular and decaf coffee pods. The problem is that they do not provide you with sugar, creamer or cups for the coffee. There is no electrical outlets close to the bed to charge your phone at night. On many hotels you can find electrical outlets built into the lamp base but not here. I followed the power cord of the lamp on the night stand and I found a power strip behind the night stand, I was able to pull the power strip from behind and place it on the night stand. The power strip was completely covered in dust so they obviously do not clean behind the night stand. The TV in the room is of a strange Chinese brand and it cannot be programmed to turn off automatically (sleep timer) The shower curtain is made of a very thin and light material and it does not have those little magnets in the bottom corners. When you open the shower the water stream creates certain amount of air current that makes the shower curtain to be flapping around and getting on your face it causes water to spill on the floor
Comment from Hotel Management
Sep 12, 2016 by Keith H., Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are currently preparing for a major property renovation and will be addressing many of your issues with having a plug for your phone and new linens, etc. for the beds and bathrooms. The Kuerig machines should have coffee cups and sugar and creamer next to them. I will address this issue with housekeeping. We value your comments and welcome the opportunity to serve you again. Sincerely, Keith H., Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2016 on Orbitz
The room was mostly clean. Check in was very late becaise they were understaffed which was a downside. Overall, wasn't terrible.
Comment from Hotel Management
Sep 10, 2016 by Keith H., Hotel Management
Thank you for your review of our hotel. We appreciate your response and he time you took. We do apologize that we were understaffed when you came to check in and we are addressing this issue. We hope that you will come and stay with us again and that your next stay will show all of our improvements. Thank you, Keith H., Front Office Manager
2 out of 5
by A verified traveler

Posted Aug 1, 2016 on Hotels
Although our room was a non smoking room, clearly it has not always been that way. It smelled of stale smoke from the moment we walked in.
Comment from Hotel Management
Aug 2, 2016 by Keith H, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. I am unsure what room you were in when you stayed with us but I do apologize for the stale smoke smell. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Keith H., Front Office Manager