Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Was not pleased at first but they made it right!Posted Nov 5, 2015
Pros: We like the full breakfast and the dinner. We love the Homewood Suites brand!
Cons: Only that it is way too close to the interstate but nothing can be done about that now!
Location: This location has everything, and I mean everything you could need or want. From food to retail, you won't want for anything here!
When I reserved this room, I reserved a studio with a queen bed which I was not happy about but we were trying to save a little money as we would be staying for 3 nights. When we got to the hotel, I asked the clerk if we could upgrade to a king bed and he said that they couldn't do that especially since I booked through a third party (Expedia). When we got to the room we were pleased that we were at the end of the hall on the second floor by the stairwell which made for easy access. This turned out to be a bad thing. Everyone else seemed to use this too! The room was right next to the interstate so we had that noise as well. Last but not least, our ac unit was very loud and we could not hear the TV. The room was a handicap room and was not as homey as we are used to with Homewood Suites. The next day, I told the clerk, Alexander, that we had a very unpleasant night and would really like another room. He was very apologetic and he would get us a room with a king bed. We had to take our luggage with us as we were going to the Biltmore but upon our return, Alexander had moved us and moved us to a suite, no additional charge. Thank you Alexander for taking care of us!
for Familiesby A verified traveler
Posted Aug 28, 2015 on Hotels
for Getaway With Friendsby Suzanne from Jonesborough, TN
Great hotel!Posted Aug 18, 2015 on Hotels
Clean, spacious room with all the amenities you could need. Very helpful, friendly staff. Will definitely stay here again!
for Familiesby Matt from Memphis
Needs improvement, but would stay again.Posted Aug 11, 2015 on Hotels
Overall, it was a good stay, and I would stay there again. When we arrived, there was an empty beer bottle at the edge of the dust ruffle on the bed. When we arrived back after a long day of hiking, our bed was made and new towels were put in bathroom, but pull out bed in den area was not touched nor was garbage emptied, etc. The room was at the end of the hall closest to the expressway and it was very noisy to sleep. one the positive side, the staff was very helpful. The breakfast was excellent, and the location was very good.
for Familiesby Rebecca from Memphis
Served its purposePosted Jul 7, 2015 on Hotels
It was fine, nothing special.
for Familiesby KELLY from Lake in the Hills, IL
Posted Jun 20, 2015 on Hotels
This is the best Homewood Suites I have stayed at. This was my 2nd stay there. We were there to visit UTK. The staff was so very nice and helpful. No one had an attitude. I was 20 mins late for breakfast and the staff went into kitchen and got some food for me. Also I accidentally ordered the Queen size suite. When we got there the room was like a studio. I needed separate bedroom with door so that my snoring wouldn't effect my sons sleeping on pull out sofa. The manager upgraded my room to King suite, for free! Pool was perfect. Surrounding areas of hotel very convenient and upgraded area. Hospital was 2 blocks away. Close to expressway for easy access. Grocery stores and department stores across street. Wonderful restuarants walking distance. Beds comfortable and extra towels. Just can't say enough! Pricing is reasonable too!
for Couplesby Caron from St. Petersburg, FL
Great Place to stay!Posted Jun 3, 2015 on Hotels
Everything was great! Received a call shortly after getting to the room to see if we needed anything. Bed was a little soft for my comfort. Love the area. Anything you need is a short distance away. Close to interstate for traveling. Room was immaculate. Internet a little slow. Breakfast was great and the Managers get together for the 2 nights we were there was not super fancy, but a nice touch and saved us from going out to eat after exploring the area all day. We really could not ask for anything more.
for Personal Eventby Brian
Posted May 19, 2015 on Hotels
for Familiesby Erica from Dallas
Graduation WeekendPosted May 11, 2015 on Hotels
Our stay was excellent, check-in was so quick and the front desk staff very professional. It was also a extra bonus to be served dinner, that was unexpected. We would definitely recommend Homewood Suites to all our friends.
for Familiesby Carlo from Cincinnati OH
Excellent service hotelPosted Apr 9, 2015 on Hotels
We have stayed here a number of times and the staff is so friendly and willing to make any accomidation for us. We will definately stay there again